camera lens fell off.

[jason821]

My incredibles lens fell off and I can't find it. Rep said this isn't covered. Wtf? The phone is only 1.5 months old.

 

[jason821]

The phone is in perfect condition. No damage at all.

 

[Prospekt]

Try calling back to get a different rep. That's not normal and it should be covered.

 

[willymakit]

Try another Rep. and if that dosen't work ask to speak to a Stupidvisor,yes thats spelled right. LOL

 

[jason821]

Did all that. Have to replace through insurance. It's f'ing bull****.

 

[Qazme]

Yeah that is kind of stupid. Did you try to ask for a supervisor? If I'm not mistaken if it just feel out it will be covered under the factory warranty for workmanship. Try calling HTC about it, they may replace it for you.

 

[kicko]

if you have it, then just stick some thin double sided take in there like it was, if you lost it contact HTC and see if you can get a replacement lens.

 

[jason821]

I found the lens in my dogs cage. I was able to clean it and re attach it. Seems to be fine.

 

[Prospekt]

I found the lens in my dogs cage. I was able to clean it and re attach it. Seems to be fine.

Lol maybe the dog wanted a play with your incredible, I would if I were a dog.

 

[threepio]

That sounds like a load of bull**** from verizon. The phone should have a 1 year manufacturers warranty. So they should replace it no questions asked. Id raise some hell.

 

[metalrocker]

Glad you were able to fix it! Out of curiosity was it glass or plastic?

EDIT: To add to your original post, take it to a VZW store and have a rep notate your account if it happens again. This kind of stuff IS covered, I worked as a Supervisor in a corporate store for a while. (taking care of customers is #1 at VZW)