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Installed it a month ago and eventually un-installed it. Had the DINC connected, set to Sync, program would not recognize connected device. Being that it was an intermittent problem, I got rid of it. One thing to note is that once it does connect, it immediately syncs whatever is set to sync. If you have, say playlists set to sync and you don't want them to be synced, too bad. The only way to change sync settings is AFTER connecting and syncing. My advice is to turn everything off so no autosync upon connection, then manually sync as needed.