It's a sad day
My DInc, which I've had since May, is going back to the store. It's had to be reset three times, now it keeps shutting off on its own. Some apps will never download, even if I try over and over again. Hopefully the refurb they send me is good. These problems are taking the fun out of my phone.
- 12-03-2010, 07:27 AM #2
- 12-03-2010, 08:27 AM #3
- 12-03-2010, 03:50 PM #4
- 12-13-2010, 03:40 PM #6
Verizon has a history of trying to blame it on anything and everything that will not require a replacement, to include installed applications. Make sure you make it very clear you've troubleshooted and eliminated all of your apps as the culprit.
- 12-13-2010, 10:58 PM #7
- 12-14-2010, 09:06 AM #8
- 12-14-2010, 11:12 PM #10
- 12-15-2010, 05:50 PM #11
Had to get a BB curve replaced twice with Verizon (i broke the phone both times, so can't blame verizon for that). Never had the run around.
I've found the key is to rapidly escalate both temper and volume. Be nice at first though, and give them a chance. yes, if it comes to it, you might have to be a bit of an A-hole, but start making enough of a scene, and the sales people start shooting the support reps dirty looks. You need to make it apparent YOU have a problem, which now makes you THEIR problem. A new phone is the only way this problem goes away.
Plus, do think the people in the store will view me as the a-hole, or will they assume Verizon is giving me the run-around? This tactic is simply the result of the carriers polices.
And yes, I know the front line reps aren't the ones who made verizon (or any carrier) what it is, but they knew before they chose to work there that this would be part of the job.
- 12-15-2010, 05:55 PM #12
Now with that being said, I agree that at times you have to be stern and raise your tone a bit. I've had to do it before, but I've never had to act like a maniac, either.