Software update on DINC? Now force close issues
Noticed on my phone this morning that I apparently got a new software version on my droid incredible (there was a message on my phone when I booted it up, but i was in too much of a hurry to use it to pay much attention to it). Battery was dead though. Worried that might have been an issue because now I am getting all sorts of force close errors and my phone won't run many of my apps. SW number shows as 3.26.605.1, build number 3.26.605.1 (obviously still android 2.2).
Anyone else noticing problems? Should I do a hard reset?
Thanks for any help.
- 01-22-2011, 02:05 PM #2
- 386 Posts
- Stock (for now)
I'm confused - there hasn't been a software update since November, so you shouldn't be getting any OTA updates (unless they're sneaking the SMS bug fix on us). I haven't noticed an update recently, but then again I've been rooted since unrevoked cracked the November OTA.
However, never apply updates with a low battery. The phone does not charge when it's in recovery, and therefore will not charge while updating the firmware. I thought there was some sort of filter to prevent phones with less than 25% or so battery from accepting updates...
Anyway, your only option is probably to do a factory reset. Failing that, take it to a Verizon store (unroot first if you're rooted) and they should give you a replacement.
- 01-22-2011, 02:24 PM #4
- 01-22-2011, 02:58 PM #5
- 01-23-2011, 02:41 PM #7
- 01-24-2011, 11:00 PM #8
- 01-26-2011, 12:23 PM #9
I have the exact same problem. All contacts were deleted, most apps were deleted, but the ones that weren't all force close. Only thing I can do is text and talk. Seems primal almost
I went to VZ this morning and they tried to tell me to do a factory reset, but this is the second time I have had to do this for my phone so I am making them send me a replacement. Love the INC, but if it happens again I'm going to swith models (maybe the Thunderbolt when its out). I need something reliable, not something that crashes on me every few months.
Correct me if I'm wrong but it's a refurb right? Also, does it have a different screen, like Super AMOLED or something? Also, before I swap out untis, how do I get all my personal info off it?
- 01-26-2011, 02:35 PM #10
I'm not quite sure what update you got, but when ever there's been a update issued to the operating system I install the update then do a factory reset and that wipes every thing out.
That way every thing is clean with the new update installed.
Make sure you back every thing up before doing a factory reset.
- 01-26-2011, 03:12 PM #11
- 01-26-2011, 03:17 PM #12
- 01-26-2011, 03:28 PM #13
- 01-26-2011, 03:29 PM #14
- 01-26-2011, 04:01 PM #15
- 01-26-2011, 07:52 PM #16
Wait, was it a white screen that had green HTC letters on it?
From what i have heard is that, that will pop up randomly if a widget on the home screen crashes. I believe the white screen is busy repairing the widget.
- 01-27-2011, 05:19 PM #17
- 37 Posts
Yes, this is real (@kstoutdog)
My dInc auto updated today to 3.26.605.1, and i've experienced the same things: most contacts are gone, a ton of apps are missing, and ive got over 50 dead shortcuts on my homepages or in folders on the homepages. and most apps that still exist won't work, and force close. the phone is not rooted
i tend to make shortcuts for all apps, and im happy i did, since theres no way of knowing what magically disappeared (other than the dead shortcuts). now it looks like the only thing i can do is backup the data and do a full reset. ..but then is this OTA now part of the full reset? or will it update again after i fix everything, and then it updates and breaks my phone again??
- 01-28-2011, 01:42 PM #18
AndroidJunkie - I called and went to Verizon, they said to do a factory reset and if that doesn't work then they will swap the phone out. I did the reset and it didn't work so they swapped it out. Wish they hadn't as something is now wrong with the new phone. The screen is light pink instead of white and it's not as bright either. Annoying but I don't want to go through the hassle of replacing the phone all over again.
- 01-28-2011, 02:49 PM #19
- 01-28-2011, 09:50 PM #20
- 37 Posts
Jude526 - this wasn't an app update notification. when i unlocked my phone a "system software update" window was right on top:
Your phone has been updated
successfully to version
sumner929 - I informed Verizon about the update/issue through an email, and they called me soon after for more info, etc. they weren't sure why it auto updated, since it's supposed to notify you that you have an update available. i was able to do a factory reset successfully though it took all night getting my phone setup basically how i had it. Only issue I'm having now is that there's a couple games that I bought that aren't showing up as purchased. So I'm in the process of resolving that.
- 02-11-2011, 05:00 PM #21
- 1 Posts
Confirmed. My woman started having these issues with her DInc and we've been fighting with Verizon to get a new phone for her. She didn't notice an update, but my phone just updated about 5 min ago and all my apps are broken and such, including my Blizz authenticator.
The new build blows up the DInc. I'm going to be contacting HTC to see about getting a new phone entirely since this will just keep repeating itself with each "new" DInc I get, making the entire process pointless. I suggest everyone who is having this issue to do the same.
- 02-15-2011, 12:24 PM #22
- 02-15-2011, 02:20 PM #23