1. Bjames7's Avatar
    As I sat down the phone caught on the arm of the chair and the belt clip broke. I'm sure this has happened before. Anybody have know if you can buy just the holster/belt clip?
    Only had it for 3 months hate to have to buy a whole new case. I really like the case but it doesn't pocket well in jeans with the rubber back. I about have to have a holster, can't even hear it when in my pocket.
    Sent a inquiry to Otterbox but have not heard anything.
    04-07-2012 09:32 AM
  2. Martinr303's Avatar
    04-07-2012 10:07 AM
  3. chubb's Avatar
    Try he warranty. I used mine when the outer case clip broke and the sent me all 3 pieces for free. I had the otter box defender. Now I have the case and rubber piece extra. Just needed the plastic case that the phone snaps into. Worth a shot though. I emailed them and they sent a whole new case for free, no ?s asked.
    Bjames7 likes this.
    04-07-2012 10:14 AM
  4. Bjames7's Avatar
    Yes I filled out a ticket on the Otterbox site. Hopefully they will come through. If not the ebay link looks good.
    BTW It is the Defender series.
    Thanks for the replies.
    04-07-2012 11:09 AM
  5. chubb's Avatar
    Any response from otter box. It took me a few days to get the email.

    Sent from my Galaxy Nexus using Tapatalk
    04-09-2012 09:17 PM
  6. Bjames7's Avatar
    No word yet except for the auto email saying they received my email.
    It was sent 4/7 so it's just been 2 business days.
    Hoping for something.
    04-10-2012 07:10 PM
  7. EmagdniM's Avatar
    Same thing happened to my Defender holster. I emailed them all the serial numbers on the case and holster. They sent me everything for free. The have an awesome warranty.
    Bjames7 likes this.
    04-11-2012 12:13 AM
  8. Bjames7's Avatar
    Received 2 emails from Otterbox today first one said my issue was resolved. The next one was a shipping confirmation for a replacement. I was happy and very impressed with the level of service from Otterbox.
    That my friends is how company's keep customers for life.
    I will be more careful.
    Otterbox Rocks
    bmidd likes this.
    04-11-2012 07:06 PM
  9. chubb's Avatar
    Those are the emails I got. Definitely pain free and the best way to keep customers. I wouldn't think twice about buying otter box. They are pricey but they don't mess around with warranty problems. They deal and take care of em.

    Sent from my Galaxy Nexus using Tapatalk 2
    Bjames7 likes this.
    04-14-2012 11:25 PM
  10. brokenClip's Avatar
    they have a 1 year replacement on their products. just have to pay shipping to yourdelf. that is if it is still being produced. call thr number on box . they are very helpful.
    11-29-2015 01:11 PM
LINK TO POST COPIED TO CLIPBOARD