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  1. Thread Author  Thread Author    #1  

    Default Otterbox Belt Clip Broke

    As I sat down the phone caught on the arm of the chair and the belt clip broke. I'm sure this has happened before. Anybody have know if you can buy just the holster/belt clip?
    Only had it for 3 months hate to have to buy a whole new case. I really like the case but it doesn't pocket well in jeans with the rubber back. I about have to have a holster, can't even hear it when in my pocket.
    Sent a inquiry to Otterbox but have not heard anything.
  2. #2  
  3. #3  
    chubb's Avatar

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    Default Re: Otterbox Belt Clip Broke

    Try he warranty. I used mine when the outer case clip broke and the sent me all 3 pieces for free. I had the otter box defender. Now I have the case and rubber piece extra. Just needed the plastic case that the phone snaps into. Worth a shot though. I emailed them and they sent a whole new case for free, no ?s asked.
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  4. Thread Author  Thread Author    #4  

    Default Re: Otterbox Belt Clip Broke

    Yes I filled out a ticket on the Otterbox site. Hopefully they will come through. If not the ebay link looks good.
    BTW It is the Defender series.
    Thanks for the replies.
  5. #5  
    chubb's Avatar

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    Any response from otter box. It took me a few days to get the email.

    Sent from my Galaxy Nexus using Tapatalk
  6. Thread Author  Thread Author    #6  

    Default Re: Otterbox Belt Clip Broke

    No word yet except for the auto email saying they received my email.
    It was sent 4/7 so it's just been 2 business days.
    Hoping for something.
  7. #7  

    Default Re: Otterbox Belt Clip Broke

    Same thing happened to my Defender holster. I emailed them all the serial numbers on the case and holster. They sent me everything for free. The have an awesome warranty.
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  8. Thread Author  Thread Author    #8  

    Default Re: Otterbox Belt Clip Broke

    Received 2 emails from Otterbox today first one said my issue was resolved. The next one was a shipping confirmation for a replacement. I was happy and very impressed with the level of service from Otterbox.
    That my friends is how company's keep customers for life.
    I will be more careful.
    Otterbox Rocks
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    bmidd 
  9. #9  
    chubb's Avatar

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    Those are the emails I got. Definitely pain free and the best way to keep customers. I wouldn't think twice about buying otter box. They are pricey but they don't mess around with warranty problems. They deal and take care of em.

    Sent from my Galaxy Nexus using Tapatalk 2
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