[dmmarck]

The OP has been updated with general restoration instructions .

[mikec8785]

I just got a used GNex off of eBay today and decided to follow this post to get a clean start. No problems getting it back to stock and then unlocking.

However, I brought the phone into Verizon to check the ESN and get a 4G SIM. The phone was taking awhile to boot up and actually ended up booting twice. During this time the rep noticed the unlock icon and said she wanted to check the other GNex's in the store because she had never seen the lock before and mine might be rooted. Of course, I know exactly why that's there but I just play dumb because I don't want to lose the insurance that somehow transferred from my DInc2 to the new GNex. Well the phone booted into the welcome screen but she had already checked another GNex on the floor and saw that the lock screen wasn't there. Then once booted up she went to check the software. She said that my software was different than what they supported. She looked at the baseband version and showed me that it was different than the three versions they support. I just kept playing dumb and said OK I'll keep an eye on it. I'm not sure if she took any notes in my file (is that something they do?) but I'm hoping she didn't in case I need to make a warranty claim (the burn in is horrible and might try to get a refurb or return to seller).

My question or comment: Why would the factory images from Google not be supported? Was this rep wrong or would a rep be able to know that I went back to factory even if she hadn't seen the lock icon?

[zero neck]

I just got a used GNex off of eBay today and decided to follow this post to get a clean start. No problems getting it back to stock and then unlocking.

However, I brought the phone into Verizon to check the ESN and get a 4G SIM. The phone was taking awhile to boot up and actually ended up booting twice. During this time the rep noticed the unlock icon and said she wanted to check the other GNex's in the store because she had never seen the lock before and mine might be rooted. Of course, I know exactly why that's there but I just play dumb because I don't want to lose the insurance that somehow transferred from my DInc2 to the new GNex. Well the phone booted into the welcome screen but she had already checked another GNex on the floor and saw that the lock screen wasn't there. Then once booted up she went to check the software. She said that my software was different than what they supported. She looked at the baseband version and showed me that it was different than the three versions they support. I just kept playing dumb and said OK I'll keep an eye on it. I'm not sure if she took any notes in my file (is that something they do?) but I'm hoping she didn't in case I need to make a warranty claim (the burn in is horrible and might try to get a refurb or return to seller).

My question or comment: Why would the factory images from Google not be supported? Was this rep wrong or would a rep be able to know that I went back to factory even if she hadn't seen the lock icon?

if you return it to stock 4.0.4, and relock the bootloader, they can't tell you ever unlocked it. i mean, maybe there is some way that they could somehow figure it out, but it would be too costly and time consuming.

if you return it to stock, relocked, and act like you have no idea what could have happened even if they have a note, and go to a manager, i bet you'll win eventually.


also - it's not that the factory images are or are not supported, it's that they don't want you messing with your phone and breaking it. they just manage their risk by voiding your warranty if you unlock the bootloader.

[dmmarck]

I don't see any reason why these factory images wouldn't be legit. Sounds like the rep didn't give you a lot of sound feedback in that regard.

These are exactly what Google and Verizon pushed out. No difference.

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk 2

[mikec8785]

if you return it to stock 4.0.4, and relock the bootloader, they can't tell you ever unlocked it. i mean, maybe there is some way that they could somehow figure it out, but it would be too costly and time consuming.

if you return it to stock, relocked, and act like you have no idea what could have happened even if they have a note, and go to a manager, i bet you'll win eventually.


also - it's not that the factory images are or are not supported, it's that they don't want you messing with your phone and breaking it. they just manage their risk by voiding your warranty if you unlock the bootloader.

I figured I could just continually play dumb and eventually win out. It was just stupid on my part not to lock the bootloader before I went in to activate the phone. Oh well... live and learn.

[mikec8785]

I don't see any reason why these factory images wouldn't be legit. Sounds like the rep didn't give you a lot of sound feedback in that regard.

These are exactly what Google and Verizon pushed out. No difference.

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk 2

Yeah basically she showed me three different baseband versions on a screen and said that nowhere did she see "I515.09 V.FC04". I didn't know what she was talking about at the time so I couldn't respond intelligently.

I thought it was odd that there would be any sort of problem with these images but she clearly didn't know much about the phone because she said the unlock meant I was rooted.

[dmmarck]

Yeah basically she showed me three different baseband versions on a screen and said that nowhere did she see "I515.09 V.FC04". I didn't know what she was talking about at the time so I couldn't respond intelligently.

I thought it was odd that there would be any sort of problem with these images but she clearly didn't know much about the phone because she said the unlock meant I was rooted.

Anyone who has 4.0.4 has that baseband . Ignore the 9, that is a hardware discrepancy.

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk 2

[mikec8785]

Anyone who has 4.0.4 has that baseband . Ignore the 9, that is a hardware discrepancy.

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk 2

The 9 is what she was looking at in particular... she said she only saw a 10 on all of her documentation. What do you mean a hardware discrepancy?

[dmmarck]

The 9 is what she was looking at in particular... she said she only saw a 10 on all of her documentation. What do you mean a hardware discrepancy?

There are two hardware types in baseband - 9 (which is older) and 10 (which is, coincidentally, newer and fewer). I have had 4 devices, and I believe all 4 were 9. At least my latest one...

[mikec8785]

There are two hardware types in baseband - 9 (which is older) and 10 (which is, coincidentally, newer and fewer). I have had 4 devices, and I believe all 4 were 9. At least my latest one...

Thanks! Now when I go into the store I can speak intelligently if they give me any grief.

[dmmarck]

Thanks! Now when I go into the store I can speak intelligently if they give me any grief.

lol they won't know that. Not many people know what's different between the two different revisions. The most plausible line of thinking is that they were trying out a slight variation in hardware but it never really took off. In fact, I didn't even start seeing a .10 hardware version until...late February? March? So the bulk of the GN's out there have .9 .

But have no fear, the rep you spoke to had absolutely no knowledge on the situation.

[spencer0279]

i get errors saying flashstock bat is missing :|

[dmmarck]

i get errors saying flashstock bat is missing :|

Did anything flash? Have you tried googling the issue?

[spencer0279]

no, before it does anything after it says the package is good it pops up after it attempts to start the flash :| it stops before anything saying that the flashstock.bat is missing

[dmmarck]

What are you flashing on? What type of machine? That's very odd--are you positive your drivers and such are set up?

[spencer0279]

my laptop that i had been flashing stuff on for long periods of time prior :| PC windows 7. All my drivers are good. I think i used a bad rom and i lost a key file of some sort now Dx

is there anything i could flash through CWM to get me to stock D:

[dmmarck]

my laptop that i had been flashing stuff on for long periods of time prior :| PC windows 7. All my drivers are good. I think i used a bad rom and i lost a key file of some sort now Dx

is there anything i could flash through CWM to get me to stock D:

Nope, this is how you get back. Are you following my commands and steps precisely? Let me see if I can find your issue for you.

If you run through it, please copy and paste the exact issue terminal spits out. That'll help immensely .

[spencer0279]

there isnt a way we could like communicate on an IM basis o.o not to be awkward. But i mean i cant do the Command prompt stuff by myself lol. it always fails to work saying Flash is not one of CM commands or Fastboot etc :|

[dmmarck]

there isnt a way we could like communicate on an IM basis o.o not to be awkward. But i mean i cant do the Command prompt stuff by myself lol. it always fails to work saying Flash is not one of CM commands or Fastboot etc :|

And you're absolutely positive you have the fastboot drivers installed?

Yes, there is. Find me on Google Plus. Circle me and we can chat from there, but I'm unsure how much time I have left before I get to the day's work.

[AppleBonker]

And you're absolutely positive you have the fastboot drivers installed?

Sounds like not. You don't have a link to them in the first post of this thread. Or they may be the superboot zip in which case would be fastboot-windows...

[spencer0279]

i found you but i wont be able to do it right now anyways. My phone is my current source of internet at the moment, id have to make my way to my wifi which wouldnt be until like tomorrow ish. possibly monday morning ish

[dmmarck]

Sounds like not. You don't have a link to them in the first post of this thread. Or they may be the superboot zip in which case would be fastboot-windows...

There are plenty of other threads to find them, including Wug's Toolkit which is just the best in setting that stuff up.

Let me make some updates...

[dmmarck]

i found you but i wont be able to do it right now anyways. My phone is my current source of internet at the moment, id have to make my way to my wifi which wouldnt be until like tomorrow ish. possibly monday morning ish

Shoot me a PM when you're ready and we can set up a time.

[AppleBonker]

There are plenty of other threads to find them, including Wug's Toolkit which is just the best in setting that stuff up.

Let me make some updates...

Not a criticism. Just a comment on how someone might overlook that step.

[dmmarck]

Not a criticism. Just a comment on how someone might overlook that step.

No no I understood, I'm just trying to figure out the best way to relay the info . I appreciate it greatly!

Update: added some links to the OP .