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  1. Thread Author  Thread Author    #1  

    Default Tech Support Needed: Mobile Network State Disconnected

    Posted this here since I'm rooted, running stock, and the bootloader is unlocked.

    Hoping you guys can help end my frustration. For the last 3 days, I can make phone calls and send text messages but haven't been able to use data of any kind except on WIFI.

    I think this started on Wednesday, 12/21.

    I removed the battery and Sim and let it sit before rebooting. Still nothing.

    I am in a 3g only area. Thought it was a network issue so I reactivated my Moto DX and had no trouble connecting to 3g

    I reactivated the Nexus and tech support advised I should do a fully system restore.

    I haven't done the system restore in ICS yet but have done it in Clockwork Mod. Wiped Cache, data, reset system. I am assuming this is basically the same as restoring in ICS except that the internal files are left in tact.

    Here is other relevant info:

    Android Version: 4.0.2
    Baseband Version: 1515.09 V.EK05 / 1515.EK02

    Kernal Version: 3.0.8-gaaa2611 android-build@apa28 #1
    Build number: ICL53F

    Network: Verizon Wireless
    Signal Strength -120 dBm 99 asu

    Mobile Network Type: eHRPD:13

    Service State: In Service
    Roaming: Not Roaming
    Mobile Network State: Disconnected
    PRL Version: 15098

    Any recommendations?

    I appreciate any suggestions.

    Merry Christmas.
  2. #2  
    mclarryjr's Avatar
    Retired Moderator

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    NOS M7 Sense 5.0

    Default Re: Tech Support Needed: Mobile Network State Disconnected

    I would try flashing a custom ROM, I have seen a few users reporting no data after rooting but haven't seen any answers to fix yet. I would recommend trying ZYGOT 1.8 which has a thread in this forum. Please let us know if this works or not.
  3. #3  
    TWISM's Avatar

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    Jelly 'Beans', Stock

    Default Re: Tech Support Needed: Mobile Network State Disconnected

    Does the DX use a sim card? Is it possible your sim card is having issues? Just throwing that out...
  4. Thread Author  Thread Author    #4  

    Default Re: Tech Support Needed: Mobile Network State Disconnected

    Ended up going to a VZW store and had one of the employees on hold with tech support for 90 minutes.
    They wiped the phone completely,swapped a new sim card, then swapped out my 8 day old phone for a brand new phone, then wiped a few more times, and swapped out the SIM two more times.
    Still didn't work, so they opened a trouble ticket.

    It turns out that when the data outage occurred last Wednesday, a few devices were never reactivated---it's a system thing.

    They said it could take 3-5 days to be resolved and told me NOT to reactivate my Droid X while it's being resolved. Thank goodness for WIFI.

    Merry Christmas
  5. #5  

    Default

    I am also having the same exact problem and with the same statistics currently and I'm not sure what to do
  6. #6  
    scarryman04's Avatar

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    Jelly Bean/ Thors ICS

    Default Re: Tech Support Needed: Mobile Network State Disconnected

    Settings/More.../Mobile Networks then make sure Data enabled is check marked and also Network Mode is set to CDMA
  7. #7  

    Default

    Quote Originally Posted by scarryman04 View Post
    Settings/More.../Mobile Networks then make sure Data enabled is check marked and also Network Mode is set to CDMA
    How do u set CDMA mode
  8. #8  
    scarryman04's Avatar

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    Jelly Bean/ Thors ICS

    Default Re: Tech Support Needed: Mobile Network State Disconnected

    Touch the option that says "CDMA" or "CDMA/EVDO" make sure the radio button is highlighted and it will stick

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