why does verizon choose to be so silent?

**sushiglobster** · 11-21-2011, 07:06 PM

Why, when I'm sure they know of the disappointment in this device so far, does Verizon choose to be so quiet when a simple addressing of the situation would cause a cooling of the fires?

It's ironic that a communications company...isn't communicating with their customer base. This could be an opportunity for them to shine.

Just say anything! Say it's coming the 8th of December or "Hey guys, we appreciate your patience and we know this device highly anticipated, but there have been some challenges and plan to overcome them soon thus allowing us to deliver a more than solid device and experience." Something like that would even be cool.

Thoughts?

**420board** · 11-21-2011, 07:08 PM

Not sure why they are choosing to do so, I can say even a simple apology about the delay in release for whatever internal reasons would be acceptable...to hear nothing is worse than hearing they are having issues and need a couple more weeks.

**terpitude71** · 11-21-2011, 07:09 PM

honestly the simplest explanation is that they wanna sell a bunch of razr's and rezounds. announcing the gnex date hurts sales for those two, plain and simple

**Premium1** · 11-21-2011, 07:14 PM

I think they do not want to say anything for 2 reasons:
1. There may be issues like the gsm version and they are still testing and no eta as of yet OR
2. They want to give the razr and rezound a few weeks in the limelight and maybe even a black friday deal before announcing the nexus.

**st0ic_1** · 11-21-2011, 07:15 PM

Originally Posted by 420board

Not sure why they are choosing to do so, I can say even a simple apology about the delay in release for whatever internal reasons would be acceptable...to hear nothing is worse than hearing they are having issues and need a couple more weeks.

They owe no apology. The device hasn't had a date set yet therefor technically it's not late.

**ragnarokx** · 11-21-2011, 07:15 PM

Another possibility: problems were found during testing/with distribution/etc, and they don't want to give a release date that they can't honor with certainty. Is giving a date and missing it worse than waiting for a concrete one?

Sent from my Nexus S

**Jet300** · 11-21-2011, 07:19 PM

Originally Posted by st0ic_1

They owe no apology. The device hasn't had a date set yet therefor technically it's not late.

This.

They DID communicate! They said the device would be released before the end of the year. Last I checked my calendar it said 2011. When the ball drops and Galaxy Nexus hasn't then we can all commence our ing and complaining!

**sushiglobster** · 11-21-2011, 07:19 PM

Originally Posted by st0ic_1

They owe no apology. The device hasn't had a date set yet therefor technically it's not late.

I was waiting for this response. I think you missed the point of my post. You're right, it's technically not late, but we know it's coming, they know we know it's coming. Why play dumb and quiet? Just talk to us! Say anything.

**mynewride** · 11-21-2011, 07:19 PM

it also keeps the rumor mill going. this is like free advertisement. most of us are going to hold out. so the problem is not hurting them. why change it. keep the buzz going while they fix any supposed problems. if they came out and said sorry guys its going to be 1.5 months. many would give up and either buy something else or change carriers for some other phone.

**jafels** · 11-21-2011, 07:20 PM

I read that the volume problem has been solved in europe....it was an issue with 2g or something and they are already fixing it........so that issue is not an excuse. They want to sell razors......its their company....whatever

**st0ic_1** · 11-21-2011, 07:27 PM

Originally Posted by sushiglobster

I was waiting for this response. I think you missed the point of my post. You're right, it's technically not late, but we know it's coming, they know we know it's coming. Why play dumb and quiet? Just talk to us! Say anything.

Companies don't like to publish bad news(or apologies). If Verizon were to release a statement saying the phone is having issues that will just stir up a whole new batch of speculation. Also, I'm sure they still have their focus set on phones that actually allow them to ship all their crap-ware with the package.

**Akuma** · 11-21-2011, 07:30 PM

Verizon isn't in any hurry to announce it. Why should they be? We want the announcement because we want the phone. Verizon is selling other big phones right now...where is the hurry to make an announcement from Verizon's perspective?

Sent from my ADR6300 using Tapatalk

**mithmax** · 11-21-2011, 07:32 PM

Osborne Effect.

**RETG** · 11-21-2011, 09:08 PM

Originally Posted by 420board

Not sure why they are choosing to do so, I can say even a simple apology about the delay in release for whatever internal reasons would be acceptable...to hear nothing is worse than hearing they are having issues and need a couple more weeks.

How can the offer an apology for a 'delay in release' when they have never specified an actual release date? So, where is the delay?

**nemov** · 11-21-2011, 09:13 PM

Verizon spent X dollars to promote Razr to sell Y units. That's Verizon's main priority. Until Verizon is comfortable with number of Droid units sold there's no hurry to release the GN.

When Verizon said "later this year" we all worried that could mean a significant delay.

**sushiglobster** · 11-21-2011, 09:16 PM

I just think Verizon could say something...instead all these rumors and crappy screen captures are just causing panic and confusion over this device. Verizon is in a position to at least set some records straight. Just announce dates already for crying out loud, we know the device exists and that it's coming already. Why would you not want to say something by now?

**nemov** · 11-21-2011, 09:18 PM

Originally Posted by sushiglobster

Why would you not want to say something by now?

Because they want you to buy something else.

**st0ic_1** · 11-21-2011, 09:25 PM

Originally Posted by nemov

Because they want you to buy something else.

Exactly. They have 2 top phones they're promoting right now. The only people that know about the Galaxy Nexus are the people that follow Android on the internet and a few people that have seen the couple of news interviews. This group of people makes up a minority of the verizon customers and potential customers. When they're comfortable with the sales of these devices they'll introduce the GN.

**nemov** · 11-21-2011, 09:30 PM

Originally Posted by st0ic_1

Exactly. They have 2 top phones they're promoting right now. The only people that know about the Galaxy Nexus are the people that follow Android on the internet and a few people that have seen the couple of news interviews. This group of people makes up a minority of the verizon customers and potential customers. When they're comfortable with the sales of these devices they'll introduce the GN.

Actually if you look at the Google Trends for the the Galaxy Nexus is receiving more search queries than the Droid RAZR. That's amazing considering all the advertising Verizon is doing for the RAZR.

I'm sure Verizon's marketing research team is aware of this and that has a lot to do with a Dec 8th release. Verizon doesn't want the GN siphoning sales away from the RAZR.

**Premium1** · 11-21-2011, 09:35 PM

Originally Posted by nemov

Actually if you look at the Google Trends for the the Galaxy Nexus is receiving more search queries than the Droid RAZR. That's amazing considering all the advertising Verizon is doing for the RAZR.

I'm sure Verizon's marketing research team is aware of this and that has a lot to do with a Dec 8th release. Verizon doesn't want the GN siphoning sales away from the RAZR.

You also have to figure more people are looking for a release for the nexus hence more searches for nexus. Once it is released that will drop significantly.

**_JKK_** · 11-21-2011, 09:38 PM

Verizon has three absolutely amazing phones their network right now: the iPhone 4S ( and the 4..), the Rezound, and the Razr.

When the Nexus is announced, there's a decent chance that sales of the latter two will be cut noticeably. Why risk it, when they know that much of the crowd anticipating the GN will wait for them? They're right, too; it makes good business sense.

Patience, padawan.

**st0ic_1** · 11-21-2011, 09:39 PM

Originally Posted by nemov

Actually if you look at the Google Trends for the the Galaxy Nexus is receiving more search queries than the Droid RAZR. That's amazing considering all the advertising Verizon is doing for the RAZR.

I'm sure Verizon's marketing research team is aware of this and that has a lot to do with a Dec 8th release. Verizon doesn't want the GN siphoning sales away from the RAZR.

I'm sure those results are severely skewed by the amount of android fanatics constantly searching for information about the GN. Go into a crowded public area and ask two questions 1) What Carrier do you use? If Verizon ask 2) Which new phones do you know about for their service? Galaxy Nexus will be on the lower end of the devices.

**davey11** · 11-21-2011, 09:47 PM

I can remember a thread exactly like this when I was waiting for the charge. "Why won't they say SOMETHING....ANYTHING?? " I can see their reasoning. Anything they say can be misconstrued and wild speculation could result.

When they do make anything official it will just be an announcement of availability with no reason or apology for the delay. They don't owe us one.

Besides, the very second that word comes all the pent up frustration IMMEDIATELY disappears.

Sent from my SCH-I510

**kharrigan** · 11-21-2011, 09:58 PM

Originally Posted by sushiglobster

Why, when I'm sure they know of the disappointment in this device so far, does Verizon choose to be so quiet when a simple addressing of the situation would cause a cooling of the fires?

Disappointment? There's only been an issue with volume (on 2G?) on some models. I don't call this disappointment. There's still a high level of excitement for the GN, despite minor issues. It's not like the antenna or battery has problems (zing).

Chill peeps.