The Officially Official Verizon Rep "Source" Thread

[ragnarokx]

Since so many of our members feel compelled to share information they've received from customer service/sales representatives of Verizon Wireless, I'm giving those members an outlet to do so. This will bring the number of threads on this subject from many to one.

So go ahead and give us your corporate store anecdotes, CS rep transcripts and anything else that doesn't have a news source.

 

[iastonish]

Every rep I spoke to replied with the same answer: "I don't know" and frankly neither do we.

/EndThread

<3

 

[bworley50]

Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Lemonica'
Lemonica: Hello. Thank you for visiting our chat service. May I help you with your order today?
Brandon: I would like to order the Samsung Galaxy Nexus. I would like to add a line.
Lemonica: I'd be happy to assist you.
Lemonica: Are you logged into my verizon?
Brandon: yes
Lemonica: Ok do you see the add a new device.
Brandon: yes
Lemonica: Ok click that tab,then go to shop,and then tablets
Brandon: It's not a tablet
Lemonica: We do not have the Nexus available at this time.
Brandon: When will it be available?
Lemonica: Although we are not provided with specific launch dates or pricing information for phones that have not yet been released, you are able to sign up for our Email Updates and they will let you know if anything comes up. Please click the Verizon Wireless Logo at the left side of the page and scroll down to the bottom right side of the page. Once that is done, click Sign up for Email Updates.
Brandon: I already did that. Typically those e-mails don't get to me until AFTER the phone is released.
Brandon: It is a tough economy and I'm saving every penny for this device. It would help to actually know when it's available.
Lemonica: I understand as a consumer that this must be frustrating. I do apologize that I am not able to offer what you are asking or do more that I am authorized to.
Brandon: Fair enough. I wouldn't want you to get in trouble. Do you know when the phone will be released?
Lemonica: As an online presales specialist I am only authorized with limited access to that information.
Brandon: I'm not asking you to tell me when it is to be released. I would like to know if you know when it will be released.
Lemonica: No I do not have that information available.
Brandon: So you do not know when it will be released?
Lemonica: Not at this moment.
Brandon: Jesus knows when you're lying.
Lemonica: That's true,but unfortunately I do not have that information.
Brandon: Well, hopefully you'll be able to sleep at night.
Lemonica: I understand as a consumer that this must be frustrating. I do apologize that I am not able to offer what you are asking or do more that I am authorized to. ‘
Brandon: Thank you for your help. I know you tried. So did I.
Lemonica: Is there anything else I can assist you with today Mr.Brandon?
Brandon: No. Just don't be mad at me. I'm not as bad of a guy as you think.
Lemonica: You're fine
Brandon: Word
Lemonica: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
Your chat session has been ended by your Verizon Wireless online agent.

 

[gnex_please]

The rep I talked to, Beauregard was his name, said that the device will be released "soon". One important piece of information is how he said "soon" and the way that the word "soon" rolled off the tongue made it sound like he meant Thursday December 8th. That is completely unbiased and without any assumption.

 

[goldkear]

Thank you Mr Brandon. I think Lemonica likes you, shoulda asked for her number.

 

[Andrew Ruffolo]

The rep I talked to, Beauregard was his name, said that the device will be released "soon". One important piece of information is how he said "soon" and the way that the word "soon" rolled off the tongue made it sound like he meant Thursday December 8th. That is completely unbiased and without any assumption.

How do you get Dec 8th from "Sooooooooooon". To me it sounds like soon.

 

[Spacemaker24]

This forum reminds me of the HD Channel Anticipation thread on the DirecTV programming section of DBSTalk. Lot's of rumors and frustration yet somehow everyone manages to survive.

 

[bworley50]

Thank you Mr Brandon. I think Lemonica likes you, shoulda asked for her number.

Chicks dig the sarcastic, slightly sacrilegious passive aggressive bit.

 

[radgatt]

Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Lemonica'
Lemonica: Hello. Thank you for visiting our chat service. May I help you with your order today?
Brandon: I would like to order the Samsung Galaxy Nexus. I would like to add a line.
Lemonica: I'd be happy to assist you.
Lemonica: Are you logged into my verizon?
Brandon: yes
Lemonica: Ok do you see the add a new device.
Brandon: yes
Lemonica: Ok click that tab,then go to shop,and then tablets
Brandon: It's not a tablet
Lemonica: We do not have the Nexus available at this time.
Brandon: When will it be available?
Lemonica: Although we are not provided with specific launch dates or pricing information for phones that have not yet been released, you are able to sign up for our Email Updates and they will let you know if anything comes up. Please click the Verizon Wireless Logo at the left side of the page and scroll down to the bottom right side of the page. Once that is done, click Sign up for Email Updates.
Brandon: I already did that. Typically those e-mails don't get to me until AFTER the phone is released.
Brandon: It is a tough economy and I'm saving every penny for this device. It would help to actually know when it's available.
Lemonica: I understand as a consumer that this must be frustrating. I do apologize that I am not able to offer what you are asking or do more that I am authorized to.
Brandon: Fair enough. I wouldn't want you to get in trouble. Do you know when the phone will be released?
Lemonica: As an online presales specialist I am only authorized with limited access to that information.
Brandon: I'm not asking you to tell me when it is to be released. I would like to know if you know when it will be released.
Lemonica: No I do not have that information available.
Brandon: So you do not know when it will be released?
Lemonica: Not at this moment.
Brandon: Jesus knows when you're lying.
Lemonica: That's true,but unfortunately I do not have that information.
Brandon: Well, hopefully you'll be able to sleep at night.
Lemonica: I understand as a consumer that this must be frustrating. I do apologize that I am not able to offer what you are asking or do more that I am authorized to. ?
Brandon: Thank you for your help. I know you tried. So did I.
Lemonica: Is there anything else I can assist you with today Mr.Brandon?
Brandon: No. Just don't be mad at me. I'm not as bad of a guy as you think.
Lemonica: You're fine
Brandon: Word
Lemonica: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
Your chat session has been ended by your Verizon Wireless online agent.

Jesus knows when you're lying LMAO

 

[gnex_please]

How do you get Dec 8th from "Sooooooooooon". To me it sounds like soon.

Yeah you are right, my calculations could be off by a day or two.

 

[davey11]

Interesting name for a chick.

 

[moosc]

There's a dealer in nc that let a guy preorder one. For Monday delv 693$.

thedroidguy

Verizon Wireless dealer in North Carolina allows customer to preorder Galaxy Nexus supposedly for monday release http://thedroidguy.com/2011/11/nc-verizon-dealer-allowing-pre-orders-of-galaxy-nexus-now/



Sent from my DROID BIONIC using Tapatalk

 

[Premium1]

There's a dealer in nc that let a guy preorder one. For Monday delv 693$.

thedroidguy

Verizon Wireless dealer in North Carolina allows customer to preorder Galaxy Nexus supposedly for monday release NC Verizon Dealer Allowing Pre-Orders Of Galaxy Nexus Now? ? Android Phones, Android Tablets, News, Tech, Gadgets And More, Thedroidguy



Sent from my DROID BIONIC using Tapatalk

Will be interesting to see if it does arrive come monday.

 

[Premium1]

Supposedly the droid 4 is launching same day as nexus. Shows verizon does not like the nexus. http://www.droid-life.com/2011/11/2...unch-december-8-same-day-as-the-galaxy-nexus/

 

[qnet]

Will be interesting to see if it does arrive come monday.

Indeed it will.

 

[davey11]

There's a dealer in nc that let a guy preorder one. For Monday delv 693$.

thedroidguy

Verizon Wireless dealer in North Carolina allows customer to preorder Galaxy Nexus supposedly for monday release NC Verizon Dealer Allowing Pre-Orders Of Galaxy Nexus Now? ? Android Phones, Android Tablets, News, Tech, Gadgets And More, Thedroidguy



Sent from my DROID BIONIC using Tapatalk

I like the $649 price on the invoice.

 

[Somethingsfishy]

Cnet got a response from a spokesperson!

The answer?

Once again, "Later this year."

Sauce: Galaxy Nexus coming to the U.S. in December, if not sooner | The Digital Home - CNET News

Knowing Verizon, that means January 1st at 6:00 AM. They'll use astronomical year, just to make it as late as humanly possible.

 

[bworley50]

Interesting name for a chick.

Apparently you're not from the South.

 

[davey11]

Apparently you're not from the South.

Nope, here in Hawaii we have names like Lehua and Puanani.

 

[thebrain73]

Now that we have a story telling thread I will share my most recent one.

I just got back from returning my RAZR (another story details below).

As I was waiting for the assistant to work her magic and activate my hand me down LG ENV the store manager walked over and asked why I was returning the RAZR. I replied that I really did not like the phone and had decided that I was going to wait for the Galaxy Nexus. I then asked the manager if she thought they would be very busy Friday. She said that was her hope, and asked me if I planned on stopping by to check out their deals. I replied, "not unless you plan on offering the Galaxy Nexus for sale". She slowly looked to the ground and softly said no. I then puked in my mouth as the assistant handed me my ENV and walked out.

ETA: I for got to mention that while I was waiting to return my RAZR I made my way around the store testing all of their devices. I navigated each device's browser to an article about the Galaxy Nexus, and even set http://smartphones.verizonwireless.com/nexus/ as the home page for a few of the tablets. I actually got some satisfaction out of that.

Mini RAZR review:
All in all nice phone with acceptable battery life. My main complaint is with its software. While using smart actions to turn my wifi on and off automatically the phone would freak out and lose all data connections. The widely reported 3g 4g switching bug was present causing the phone to occasionally lose data connectivity. Although the screen was very nice the pentile matrix was visible, and my phone also had the green tint at low brightness settings.

The largest problem I had with the RAZR was what can only be described as a force close loop. the phone would randomly force close and reopen the same app endlessly until a I forced a reboot. The phone would also randomly lock it self as though I presses the power button, and then exhibit the force close loop at the unlock screen when I would try to turn the phone back on.