Best Buy Finally Called and Asked Me To Return The GN
12-15-2011 09:09 PM
- I finally got a call from the best buy that sold me my Galaxy Nexus asking me to take it back since they weren't supposed to sell it due to a "Software problem".
Needless to say I'm torn on what to do.
My video Unboxing!
My Video Tour of the Verizon Galaxy Nexus!
I went to best buy to deal with this in person and spent two hours there trying to negotiate even the smallest of reward or gift card or even a discount on something else and they wouldn't do it. I spoke to a manager and three reps. All were freaking out about it and had a look of fear in their eyes needing to get the phone back "Because we want to make sure you don't have a faulty phone" but in reality, I could tell someone was in trouble. I told them, work with me and I'll return it. I spend an hour and a half activating the phone and trying to purchase, an hour total drive time dealing with this and the two hours trying to negotiate the return, and they wouldn't work with me. Not even a $50 discount on anything. they tried to push the razr on me. I said "If you can discount it, you have a deal"they wouldn't, then I said I might consider if they had the 32 Gig iphone 4s which they didn't and said all they could do is order me the 16 gig to pick up tomorrow. I said I didn't want it and the guy said he would call me back tomorrow. I told him not to waste his breath and I won't be returning. then I left.
The only problem I face now, Is I did notice a screen defect where you can see burns in the screen on low lit setting and while on white backgrounds. It's like 4 or 5 burn lines from top to bottom of the screen. I might just take it back for a refund as now that I notice the problem, I don't want to be stuck with it.
BB was making it sound like this phone isn't coming out anytime soon and they were trying to do me a favor and protect me from the "Software Problems" that have delayed the phone. I asked flat out if the rep who sold it to me is in any kind of trouble and they said no. So I don't know what the deal is. I can tell you the guy I was dealing with tonights face dropped when I said no and walked out.
Shout out to Phonedog and the other news blogs for writing great articles about my situation.
Ok guys I've been having a lot of weight on my shoulders because of all of this and finally decided to call the rep who sold me the phone and ask him what's really going on. After about 10 minutes of talking to him I finally understood why all the calls. Corporate is mad. Really mad that any of these slipped out. He doesn't know yet if his job is on the line but did say there is a "Review" happening and he is in big trouble but also knows he has some back up as his managers and other staff told him it was ok to sell.
I asked him if he thinks he will be around for my next phone purchase and he said "Honestly, I don't think I will lose my job but I'm pretty sure they are pulling me off mobile and I will be around here (as in the BB store) somewhere.
The guy who sold it to me is really nice and I've always gone to him for my phone sales and I decided to take the nexus back.
I went in and took it back and I said "Let me negotiate them keeping your job for this" and he said "I don't want to add more fuel to the flames" and to let it go and that he will be fine.
I asked "Does me returning this at least help you in some way?" and he said yes.
I've returned it and am happy with my decision because though this wasn't my fault, he is a good guy who made a mistake and I won't let him go down for it because I must have the latest and greatest.
I promise you one thing, as soon as the phone is released, I will have it in my possession again and will join you all in the happy times.
Thank you all for your support and following my journey.
-Kevin12-12-2011 04:12 PMLike 13
I don't see how they can make you return it at this point. Sorry they screwed up but they sold it to you and that seems to be their problem not yours.12-12-2011 04:13 PMLike 7
it seriously isnt your problem. they made the mistake of selling it to you. youre under no obligation to return it12-12-2011 04:15 PMLike 12
- They sold it to you. You are under no obligation to return it legaly. You have a reciept proving you paid for it. All they can do is claim they are going to fire some one to make you feel bad. (they wont fire some one probably.)12-12-2011 04:20 PM
- If it were me, I'd return to the store, respectfully demand a RAZR or Rezound to hang onto for a few days, then return that phone for my GN when they officially go on sale.
Good karma, and all that. But, that's just me. I ain't married to a dang phone.12-12-2011 04:21 PM
- 12-12-2011 04:22 PM
- If you have a lawyer call him and ask him what's up, personally I like my fellow forum users see you under no obligation whatsoever to return the phone but like my fellow forum users, I'm just a forum user.
I can't see you losing if you kept it, they can't do anything and worst case scenario you have a pre-release Galaxy Nexus to throw on eBay. The best thing you could do right now is wait a few days until it actually gets released, that way you can hopefully hear what the hold up was and determine whether or not to return it (if it is actually a software issue).
JoeUser, somebody's good karma is someone else's bad karma I always say.12-12-2011 04:23 PM
- 12-12-2011 04:26 PM
- I would return it, and see what they offer. I like JoeUserTX's idea of getting a loaner phone until the GN is officially released. And the $100 gift card.
Make sure you are released from your two year contract. You return the phone, no long term contract. I think they should then give you the phone, without a contract, when it is actually released.12-12-2011 04:26 PM
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Best Buy Finally Called and Asked Me To Return The GN
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