GNex "Not Compatible" with existing unlimited data plan??

**brendanl79** · 12-15-2011, 12:36 AM

I am rocking an OG Droid with unlimited data plan. Went just now to grab my shiny GNex and the VZW site is claiming it's not 'compatible' with my existing data plan. But the Razr, among many other phones, IS. Wtf? Is this bogus? My data usage isn't too heavy since I'm often near wifi, but I was kind of counting on staying grandfathered in to unlimited data...

**jhtheking** · 12-15-2011, 12:38 AM

I went through the process just to see if I could enter a code and it did the same thing for me.. but if you see from the options it gives, unlimited data is the first one and is automatically selected. Not sure why it does that but you still get unlimited data.

**st0ic_1** · 12-15-2011, 12:38 AM

Originally Posted by brendanl79

I am rocking an OG Droid with unlimited data plan. Went just now to grab my shiny GNex and the VZW site is claiming it's not 'compatible' with my existing data plan. But the Razr, among many other phones, IS. Wtf? Is this bogus? My data usage isn't too heavy since I'm often near wifi, but I was kind of counting on staying grandfathered in to unlimited data...

I got the same prompt. OG Droid here too. It may be because its a 3G data plan. I'm just going to talk to someone on the phone tomorrow and figure it out. I don't wanna mess up my unlimited data and then go through the hassle of fixing it.

**Salacon** · 12-15-2011, 12:38 AM

You should be fine. After you open the window to change it, you'll see you don't really have to give up your unlimited plan; the plan just has to be altered to accommodate 4G capability.

**brendanl79** · 12-15-2011, 12:39 AM

Yeah but the RAZR is also a 4g device and it's still present when I tick the "show compatible with my plan" checkbox...

**fade_** · 12-15-2011, 12:39 AM

If they tell me that when I go to the store tomorrow I'm going to **** on their floor.

**captaincaveman** · 12-15-2011, 12:41 AM

Originally Posted by fade_

If they tell me that when I go to the store tomorrow I'm going to **** on their floor.

If you do that..you must yell, "Smell that sweet justice!" as you walk out.

**DaPoets** · 12-15-2011, 12:41 AM

I'm coming from the 3G Fascinate and had no trouble selecting my unlimited data plan

**qnet** · 12-15-2011, 12:48 AM

I went through the motions and my plan was intact. It even said I was eligible for some kind of discount and, my bill basically would stay the same. I'm hoping this is the case when I go into the store tomorrow.

**Nickles96** · 12-15-2011, 12:51 AM

Same thing from my end (coming from an OG Droid). had an online chat with a rep, and here is what he told me -->

REP :: Okay here is what you do, when you get the phone, call customer service, tell them to place you back on it and they will, then they will activate your phone.

REP:: They have to, its policy, you can even do the survey when this chat is over and have it sent to your email, on top of that, if you continue and give me the order confirmation, i will put this order right into the system for you.

....needless to say, i had the chat transcript emailed to me... so hopefully i won't have any probs when i call customer service on friday to put me back on my old plan.

**philly** · 12-15-2011, 12:52 AM

I just purchased mine online, was able to keep my unlimited data. free overnight shipping but I had to pay the full 299.99 (I also used bill to acct).

**Rockn** · 12-15-2011, 01:00 AM

Originally Posted by brendanl79

I am rocking an OG Droid with unlimited data plan. Went just now to grab my shiny GNex and the VZW site is claiming it's not 'compatible' with my existing data plan. But the Razr, among many other phones, IS. Wtf? Is this bogus? My data usage isn't too heavy since I'm often near wifi, but I was kind of counting on staying grandfathered in to unlimited data...

I am upgrading from a Casio Exilim with an unlimited data plan for web and after chosing the upgrade to Nexus the website did not offer me a choice of unlimited, so I stopped trying to order it online and will go to a store tomorrow.

**sushiglobster** · 12-15-2011, 01:02 AM

Weird I didn't see Free Overnight shipping. Only Free 2 day shipping.

Then again, I paid 199.99 for my GN. Maybe that's the difference.

**papoose34328** · 12-15-2011, 01:03 AM

Originally Posted by sushiglobster

Weird I didn't see Free Overnight shipping. Only Free 2 day shipping.

Then again, I paid 199.99 for my GN. Maybe that's the difference.

niiice. how did you get it for so cheap? did you use that 4g promotion discount?

**sushiglobster** · 12-15-2011, 01:05 AM

Originally Posted by papoose34328

niiice. how did you get it for so cheap? did you use that 4g promotion discount?

Well I noticed that it said I qualify for a "loyalty" discount. It's basically 100 dollars off. Pretty awesome.
It was automatic when I added it to my cart. This was for a BB Storm.

I also upgraded another line to a GN, and it was discounted to 249.99 ...I don't remember why, I think it either has something to do with my company discount or that I'm seeing the every 2 year upgrade discount. This is for an OG Droid. If I remember correctly, it's something like 50 bux off for when you upgrade after 2 years or something. Not sure.

Either way, I didn't pay the 299.99 for either of my Galaxy Nexus phones.

**jlh8026** · 12-15-2011, 02:24 AM

I tried 3 times and it kept saying my current unlimited data plan was not compatible... but I think I tricked it and it worked. I changed my text message option to something else and then simply changed it back to what I had it as (leaving the data as unlimited) and then it went through and so far it seems I still have unlimited data. Hope this helps.

**Iceman0803** · 12-15-2011, 02:35 AM

The unlimited data option was picked by default for me when I checked out and I did so with no errors. My confirmation email even shows I was given unlimited data.

**kashabrown** · 12-15-2011, 07:19 AM

Weird - I added a line to a family plan and it forced me to add a "tiered" data plan even though I have a "grandfathered" unlimited data plan on all of my lines - I went through and ordered it anyway and will call them and change when I activate the phone - Verizon has always been very good that way - I am not concerned.

**armyintelmom** · 12-15-2011, 07:39 AM

ditto on the keeping unlimited plan..........It was the default setting when I checked out, too. I also used the bill to plan option. On the other hand, VZW's website wasn't responding this morning when I first tried to order. Maybe they were having *gasp* system issues due to the demand? I wandered off to have some coffee, came back, and was able to order with no problems.

**Premium1** · 12-15-2011, 07:48 AM

I was on a fascinate and had no issues keeping my unlimited data.

**rryoung#AC** · 12-15-2011, 07:55 AM

Originally Posted by kashabrown

Weird - I added a line to a family plan and it forced me to add a "tiered" data plan even though I have a "grandfathered" unlimited data plan on all of my lines - I went through and ordered it anyway and will call them and change when I activate the phone - Verizon has always been very good that way - I am not concerned.

The line that you just added will have to be a tiered data plan. Your other lines had the unlimited because they had it before Jan. Any new line have to go to a tiered data plan but if u had unlimited before the switch to tiered plans you get to keep it.

**Premium1** · 12-15-2011, 07:57 AM

Originally Posted by Rockn

I am upgrading from a Casio Exilim with an unlimited data plan for web and after chosing the upgrade to Nexus the website did not offer me a choice of unlimited, so I stopped trying to order it online and will go to a store tomorrow.

That's because feature phone data does not work with smart phone unlimited data.

**Rockn** · 12-15-2011, 08:05 AM

Originally Posted by kashabrown

Weird - I added a line to a family plan and it forced me to add a "tiered" data plan even though I have a "grandfathered" unlimited data plan on all of my lines - I went through and ordered it anyway and will call them and change when I activate the phone - Verizon has always been very good that way - I am not concerned.

I tried it again, it clearly says I am on an unlimited plan and that the new Nexus is not available on that plan, I did not have unlimited as a choice. They are trying to take away my unlimited data plan to upgrade, and I am not happy with Verizon. They made me take this smart phone data plan bundle because of the Exilim phone I chose even the the web browser on it is nearly worthless and so I rarely used it for more than checking Gmail.

**oxymoron** · 12-15-2011, 08:06 AM

I also ordered online, and had no problems keeping unlimited data. It was automatically selected as others have stated. The phone I was originally under contract on, was the original Droid. I am upgrading from a Droid X however, that I bought off contract.

*customized tapatalk signature*

**Premium1** · 12-15-2011, 08:12 AM

Originally Posted by Rockn

I tried it again, it clearly says I am on an unlimited plan and that the new Nexus is not available on that plan, I did not have unlimited as a choice. They are trying to take away my unlimited data plan to upgrade, and I am not happy with Verizon. They made me take this smart phone data plan bundle because of the Exilim phone I chose even the the web browser on it is nearly worthless and so I rarely used it for more than checking Gmail.

If you do not have the smartphone data they won't let you keep it. if it was anything under $30 bucks that won't work.