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  1. DAV1D's Avatar
    The galaxy nexus wont transfer mkv video files.
    When I drag the mkv file in, my computer says "Windows explorer has stopped working".
    I have tried putting other types of video files (avi, mp4, etc...), they dont have any problems except for the mkv files.

    Im using Windows 7, tried on 2 different computers same results...
    My phone is rooted and unlocked with ICS 4.0.2.

    Does anyone else have this problem or know a solution?

    Thanks,
    David
    12-22-2011 01:43 AM
  2. yosteve's Avatar
    have you tried copy and paste instead of drag or a different mkv file.
    12-22-2011 02:23 AM
  3. droidify's Avatar
    I posted a similar thread yesterday. I was unable to transfer photos or create folders on the nexus. Each time I tried I would get a "device has stopped responding" error or the error you mentioned. Apparently this is a common problem and someone suggested to me that I create a folder on my desktop with the content I wanted to copy to the nexus. Then right click on the folder I just created and select send to, then select galaxy nexus. This worked perfectly. Of course you have to have your galaxy nexus plugged in and the windows explorer open. I believe this will work for you too. Hope this helps!
    12-22-2011 05:33 AM
  4. DAV1D's Avatar
    have you tried copy and paste instead of drag or a different mkv file.
    Copy and Paste does not work either and I've tried with many different mkv files.
    I even tried changing the name of the files.
    12-22-2011 09:42 AM
  5. dookie.'s Avatar
    i've seen this issue several times...

    first, using the native win7 drivers that autoinstalled the first time i connected the phone, it happened only when trying to transfer directly from a network location. copying to a local drive and then to the nexus worked well.

    i read about a supposed fix using the updated samsung drivers and/or enabling USB debugging, and in my experience either or both of those changes made the problem happen all the time.

    so, i'm back to the original drivers and using my PC as a middleman.
    12-22-2011 09:43 AM
  6. DAV1D's Avatar
    I posted a similar thread yesterday. I was unable to transfer photos or create folders on the nexus. Each time I tried I would get a "device has stopped responding" error or the error you mentioned. Apparently this is a common problem and someone suggested to me that I create a folder on my desktop with the content I wanted to copy to the nexus. Then right click on the folder I just created and select send to, then select galaxy nexus. This worked perfectly. Of course you have to have your galaxy nexus plugged in and the windows explorer open. I believe this will work for you too. Hope this helps!
    I didn't have problems with any creating folders or any other types of files except mkv video files.

    So far these methods I've tried do not work:
    1. Dragging the mkv file within a folder or direct into the internal storage
    2. Changing the name of the file
    3. Copy and Paste
    4. Right Click "Send to" Galaxy Nexus

    All the method come up with the same error, "Windows explorer has stopped working".
    12-22-2011 09:50 AM
  7. DAV1D's Avatar
    I'm wondering could this just be a problem on my phone...

    Could someone please try to put a mkv video file on their Galaxy Nexus and see if you get the same error?


    Thank you,
    David
    12-22-2011 09:54 AM
  8. mitra88's Avatar
    I'm wondering could this just be a problem on my phone...

    Could someone please try to put a mkv video file on their Galaxy Nexus and see if you get the same error?


    Thank you,
    David
    I don't have a mkv file at my office now, but I will try when I get back home this afternoon.

    In the meantime, as a temporary solution, you might want to try using AirDroid to transfer your file, if you are within a private Wifi network.

    Also, I remember someone mentioning that if you create a folder in your PC and put your files inside the folder, then right click to 'send' the folder to your GN, it worked better. It is not my first-hand experience, but someone else succeeded with that method.
    12-22-2011 09:59 AM
  9. bmoore0909's Avatar
    The galaxy nexus wont transfer mkv video files.
    When I drag the mkv file in, my computer says "Windows explorer has stopped working".
    I have tried putting other types of video files (avi, mp4, etc...), they dont have any problems except for the mkv files.

    Im using Windows 7, tried on 2 different computers same results...
    My phone is rooted and unlocked with ICS 4.0.2.

    Does anyone else have this problem or know a solution?

    Thanks,
    David
    are your mkv files larger than 4gb? I was under the impression that it couldn't handle files that big. I was able to transfer a 3gb mkv file earlier

    Sent from my Galaxy Nexus using Tapatalk
    12-22-2011 10:01 AM
  10. DAV1D's Avatar
    are your mkv files larger than 4gb? I was under the impression that it couldn't handle files that big. I was able to transfer a 3gb mkv file earlier

    Sent from my Galaxy Nexus using Tapatalk
    The mkv files I have are around 250mb each.
    12-22-2011 10:11 AM
  11. astraelraen's Avatar
    I just transferred an 11GB MKV to my phone yesterday. I used the right-click, send to Nexus method.

    I noticed that with USB debugging enabled on my phone file transfers would be hit or miss and often they would fail. Maybe try to disable USB debugging.
    12-22-2011 10:12 AM
  12. DAV1D's Avatar
    I don't have a mkv file at my office now, but I will try when I get back home this afternoon.

    In the meantime, as a temporary solution, you might want to try using AirDroid to transfer your file, if you are within a private Wifi network.

    Also, I remember someone mentioning that if you create a folder in your PC and put your files inside the folder, then right click to 'send' the folder to your GN, it worked better. It is not my first-hand experience, but someone else succeeded with that method.
    Thank you!

    Maybe you can replicate the error when you get back home.

    AirDroid does transfer the mkv file, but my internet connection isn't very fast, it took a little while.
    12-22-2011 10:27 AM
  13. DAV1D's Avatar
    I just transferred an 11GB MKV to my phone yesterday. I used the right-click, send to Nexus method.

    I noticed that with USB debugging enabled on my phone file transfers would be hit or miss and often they would fail. Maybe try to disable USB debugging.
    I tried tuning usb debugging on and off, it didn't help.

    I already tried the right click "Send to", didn't work either
    12-22-2011 10:42 AM
  14. mitra88's Avatar
    I tried tuning usb debugging on and off, it didn't help.

    I already tried the right click "Send to", didn't work either
    Let me get back to an old trick, then.

    Do you use the OEM USB cable from Samsung? If not, try using it instead of generic USB cable. Some people mentioned that, too.

    Also, if you have not rebooted since you got the upgrade, I would recommend rebooting your phone a couple of times, then try. For me, this mysteriously solved the issue. I am still curious how it just disappeared after a reboot, though.
    12-22-2011 10:45 AM
  15. DAV1D's Avatar
    Changing usb cables didn't work.

    I'm sure my phone has reboot many times, but did it again... didn't help either.

    The only thing that will transfer mkv video files so far is AirDroid.
    12-22-2011 10:53 AM
  16. guts311's Avatar
    Same here, NO methods work so far and all my MKV files are over 4GB.

    Going to try AirDroid now. A shame...
    12-22-2011 10:56 AM
  17. guts311's Avatar
    Awesome...with AirDroid, the second I select the MKV to transfer over Wifi, it says failed. Multiple MKVs tried.

    Smaller video files work fine.

    Now what?
    12-22-2011 11:00 AM
  18. DAV1D's Avatar
    Same here, NO methods work so far and all my MKV files are over 4GB.

    Going to try AirDroid now. A shame...
    My mkv files are 250mb.
    I get this error "Windows explorer has stopped working".

    Are you using Windows 7?
    What error do you get?
    12-22-2011 11:02 AM
  19. guts311's Avatar
    My mkv files are 250mb.
    I get this error "Windows explorer has stopped working".

    Are you using Windows 7?
    What error do you get?
    When trying to transfer via Windows 7, I get all the same errors as the users above. Then I tried AirDroid which some of them said worked, but it fails for me every time even there. Ridiculous..
    12-22-2011 11:03 AM
  20. DAV1D's Avatar
    Yah its weird... Every other file type will transfer to my Galaxy Nexus.

    Only mkv video files won't. Someone should let Google or Samsung know about this.
    12-22-2011 11:08 AM
  21. DAV1D's Avatar
    Just to make sure it wasn't something wrong with my computers.
    I transfers the same mkv file, on the same computer to my old Droid X and it worked... no problem at all

    So there is definitely something wrong with the Galaxy Nexus transferring mkv files.
    12-22-2011 11:28 AM
  22. DAV1D's Avatar
    Here's another solution besides AirDroid...

    Use Zip or RAR with the fastest compressing setting, to put the mkv files you want on your GN.

    Then download an app to extract it.
    12-22-2011 11:57 AM
  23. isosunrise's Avatar
    I just ran into the same problem today... I cannot transfer over a 1.8GB mkv file... all other files I have transferred have been fine though.

    Another WORKAROUND... rename/remove the *.mkv, transfer over, then rename the file on the Nexus.
    12-22-2011 06:53 PM
  24. japhule's Avatar
    I usually share a folder on my pc and then use ES File Explorer to access the network share over wifi and copy the files over. Maybe this option would work for you also.
    12-22-2011 08:28 PM
  25. bmoore0909's Avatar
    Awesome..so some of you have gotten files over 4gb on there? I thought it was like a FAT32 harddrive, or an sd card where it can't handle over 4gb. I'll have to try it when I get home. Thanks!

    edit: sorry for those of you having issues. i just used the drag and drop method using my regular charging cable...windows vista
    12-22-2011 09:37 PM
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