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  1. Thread Author  Thread Author    #1  

    Default new Nexus wont activate

    just got nexus now wont activate it keeps dialing the *22899 number for like 12 seconds then hangs up and will immediately retry the number. i signed in with my gmail account it just wont activate.what could be wromg? and i installed the new update btw
  2. #2  

    Default Re: new Nexus wont activate

    I had this issue as well. I am guessing someone got you it as a gift. You need to call Verizon, and give them authorization and have them activate 4G for your device so that you can use it.

    (800) 922-0204

    I don't know if they are open on Christmas, but don't worry, there isn't anything wrong with your phone. You just need to make that phone call.
  3. #3  
    eth555's Avatar

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    Default Re: new Nexus wont activate

    LTE phones do not activate the same as CDMA only phones.
  4. #4  
    jpprice's Avatar

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    Default Re: new Nexus wont activate

    Just the SIM is activated in LTE phones. When I activated mine I had to call a CSR because I couldn't get it to work online.
  5. Thread Author  Thread Author    #5  

    Default Re: new Nexus wont activate

    Do i call support?
  6. #6  
    jpprice's Avatar

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    Default Re: new Nexus wont activate

    Quote Originally Posted by yamaha93 View Post
    Do i call support?
    Yes you probably will. I had to call support whenever I activated mine myself. The question is are they open today?
  7. #7  

    Default Re: new Nexus wont activate

    Quote Originally Posted by Magnious View Post
    I had this issue as well. I am guessing someone got you it as a gift. You need to call Verizon, and give them authorization and have them activate 4G for your device so that you can use it.

    (800) 922-0204

    I don't know if they are open on Christmas, but don't worry, there isn't anything wrong with your phone. You just need to make that phone call
    .
  8. #8  

    Default Re: new Nexus wont activate

    I'm having a similar problem. I just booted mine up for the first time and it keeps telling me it is having problems activating it. I can either restart the phone and try again or skip and continue with setup. I'm assuming this is because the network is getting hammered with activations right now...any recommendations?
  9. #9  

    Default Re: new Nexus wont activate

    Quote Originally Posted by jorGeorge View Post
    I'm having a similar problem. I just booted mine up for the first time and it keeps telling me it is having problems activating it. I can either restart the phone and try again or skip and continue with setup. I'm assuming this is because the network is getting hammered with activations right now...any recommendations?
    Call Verizon and they will get it activated for you.
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  10. #10  
    mtmjr90's Avatar

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    I've gone through two Nexuses so far and I've learned a lot about how VZW does LTE. Your LTE SIM might be dead. Verizon seems to love to kill those things. I'm on my third at the moment because apparently when you switch service to a 3G phone (I also have an iPhone 4S) from an LTE phone, it automatically burns the SIM...and you have to trek out to a store to get a new one. I hope this isn't the case for you, but it is a possibility. Calling customer service is your best bet since they'll be able to tell you if the SIM's dead or not.

    Sent from my Galaxy Nexus using Tapatalk
  11. #11  
    mitra88's Avatar

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    Default Re: new Nexus wont activate

    If you got the phone and the SIM card via mail, and booted your phone for the first time, most likely you will run into that issue. You must first activate your LTE SIM card either from online or via VZW customer service. If you have been using VZW website, you should be able to get to the activation menu of your line, where you can activate your phone and your LTE SIM card.

    Or, as many others mentioned above, you could call VZW customer service number. They could do the process for you.
  12. #12  

    Default Re: new Nexus wont activate

    Even VZW doesnt know how to activate their phonea. When i ordered it over the phone, the salesmen specifically told me to put the sim in and boot up and that would activate it. When that didnt work, i teied *228 which also wouls not work. Then i dialed customer service and used the automated system and it worked.
  13. #13  

    Default Re: new Nexus wont activate

    What is the number you called to activate it? If *228 didn't work? Cause I can't activate mine.
  14. #14  

    Default Re: new Nexus wont activate

    Quote Originally Posted by jpricesd View Post
    Yes you probably will. I had to call support whenever I activated mine myself. The question is are they open today?
    what is the number?
  15. #15  

    Default Re: new Nexus wont activate

    Really?
    When I received my nexus from eBay I knew that I had to visit the corporate store to get it all sorted because I didn't have a new sim card for the nexus even though it came with the previous owners sim card (he told me to chuck it he didn't want it anymore).
    Also recently just last week I thought I lost my nexus called verizon deactivated the nexus and activated my droid X waited a whole day until I managed to find out if my phone was stolen (dropped in my friend's car) then when I got the phone back I called verizon and asked them how to get my nexus back on my line. They said simply turn off the droid X and then turn on the nexus. My sim card was still good no issues.

    I too had heard of needing a new sim card but I'm beginning to think that verizon has faulty cards.

    Quote Originally Posted by mtmjr90 View Post
    I've gone through two Nexuses so far and I've learned a lot about how VZW does LTE. Your LTE SIM might be dead. Verizon seems to love to kill those things. I'm on my third at the moment because apparently when you switch service to a 3G phone (I also have an iPhone 4S) from an LTE phone, it automatically burns the SIM...and you have to trek out to a store to get a new one. I hope this isn't the case for you, but it is a possibility. Calling customer service is your best bet since they'll be able to tell you if the SIM's dead or not.

    Sent from my Galaxy Nexus using Tapatalk


    Sent from my Galaxy Nexus using Android Central Forums
    Sent From My Galaxy Nexus

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