1. ether813_ix's Avatar
    I have a galaxy nexus for Verizon and here is my issue. When I receive an incoming call, I slide to unlock to answer the call, the phone will freeze and loop the ringtone for a couple seconds and then boom, Phone reboots and I have a big google logo on the screen. Also when I make a call, after hitting dial it does the same thing for outgoing calls. It doesnt happen everytime but I would say it happens 20% of the time...also I purchased on December 15th so I think I am out of luck on a store exchange....I did a hard reset already and am still having the same problem. It has been getting progressively worse...
    12-30-2011 07:28 PM
  2. greydarrah's Avatar
    Almost has to be a software problem, likely associated with some app you've downloaded. If it were my phone, I'd do a hard reset again, NOT download a single app and use the phone for a day or two. If all is well, SLOWLY start adding your apps back and see what the last few apps were if it happens again.
    12-30-2011 07:32 PM
  3. Sixgees's Avatar
    I have the exact same issue. On some incoming calls it freezes and then after 10 seconds or so, it reboots. The phone is only four days old. Has 4.0.2 Android version.

    So if I do a reset, how do I prevent apps from automatically downloading?
    02-07-2012 08:30 AM
  4. jcr2112's Avatar
    I have the exact same issue. On some incoming calls it freezes and then after 10 seconds or so, it reboots. The phone is only four days old. Has 4.0.2 Android version.

    So if I do a reset, how do I prevent apps from automatically downloading?
    tp prevent apps from automatically downloading just look up your installed app in the market, click on app and then on that apps page there will be a box to check/uncheck to allow auto downloads
    02-07-2012 09:02 AM
  5. scubamike's Avatar
    Unfortubately, I'm adding my name to the list. I received my GNex on the 11th of Feb. The first call I received after activating my phone caused it to feeeze and reboot after sliding to answed. This happens, like ether said, maybe 20% of the time. If anyone stumbles into a solution please share.
    02-15-2012 09:32 AM
  6. Nakrohtap's Avatar
    I had that issue once with my Droid after flashing some rom. Not sure of what the connection would be, but it doesn't seem to be exclusive to the Nexus.
    02-15-2012 09:41 AM
  7. MatthewShannon9's Avatar
    I got this issue last night with incoming and outgoing calls, the phone would just reboot as soon as the call connected. I pulled the battery and took the SIM card out and waited a minute. Seemed to fix the problem. I am not sure what the issue was.
    02-15-2012 11:03 AM
  8. scubamike's Avatar
    Mine is doing this once or twice a day. Has anyone running 4.0.4 experienced this? I'm hoping we'll see a fix from the OTA.
    02-16-2012 11:58 AM
  9. scubamike's Avatar
    I did a factory reset last night. It did't cure my problem, but it made it better. It still crashes when sending and receiving calls, but less frequently. Verizon is sending me a new phone. I'll report back when my new phone arrives.
    02-18-2012 03:46 PM
  10. NHBass39's Avatar
    Thats it for me. I'm getting a rezound instead of the nexus.
    02-18-2012 05:11 PM
  11. dimsdale's Avatar
    I've been using SGN since launch day and have never had the phone reboot in connection with starting or ending a call.
    02-18-2012 05:37 PM
  12. ether813_ix's Avatar
    I eventually replaced my nexus and got a new sim card. Havent had the issue again after a few days so far. Not saying it is the fix but have installed all my apps and then some...no reboots so far
    02-19-2012 07:22 AM
  13. scubamike's Avatar
    Again, I'm going to agree with Ether. I got my second GNex on the 22nd and haven't had an issue so far. I'm quite happy with my Gnex now. I couldn't go back to the Droid X and the lag after using this phone.
    ether813_ix likes this.
    02-24-2012 12:36 PM
  14. irontoby's Avatar
    This just started happening to me. Yesterday it had never happened before, everything was fine. Today, ANY incoming or outgoing call freezes the phone. Grrrrr....
    08-13-2012 02:10 PM
  15. sacnvz's Avatar
    This happened to me as well a few times. On another forum someone said its a known issue but vzw and Samsung deny there being any issue. I would call vzw and let them know what's happening. May need to report it a few times before they ship you a new phone.
    08-15-2012 12:11 AM
  16. Denir1's Avatar
    my phone rebooted right when I was receiving a call. it turned out its gapps fault. found solution here:

    https://android.stackexchange.com/q....ll-nexus-6cm13

    or this

    https://forum.cyanogenmod.org/topic/...on-phone-call/
    05-18-2016 12:51 PM
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