Is it a 4G thing like how *228 is no longer accessible.
Hi Steve,
I have been having issues with accessing voice mail via *86 for the past several days as well. When I first called Verizon, they said that it was because voice mail was not initially set up, or provisioned on my account. I have only been a VZW customer for about a week.
However, after they provisioned voice mail, I was still unable to login. They reset my password, and I was able to log on the first time, but not any subsequent times. I have called VZW three times and finally was escalated to tech support who has an open ticket on this issue.
The issue seems to be that my voice mail can be accessed when calling into the device from an external number, but when calling *86 I am unable to get in. Each time it says I have entered an invalid password but I have not. I can see the password as I enter it on the screen and it is exactly what it should be. I went a couple rounds with VZW where they basically thought I was another stupid customer who couldn't remember or type in a password. But that is not the case. I am a tech savvy individual and I can tell you, the issue is not me entering my password incorrectly.
They also suggested I try a couple of reset codes like *73 and *900, which I did. Each time, I could login right after but on subsequent occasions could not. I have only ever been able to log on to my voice mail two times in succession.
However, they don't think the issue is with *86 itself because I get the same behavior on my phone when I just dial my number directly to access voice mail.
The last I spoke with tech support, they verified the issue and were able to replicate it several times on my device, but have no clue at this point what it could be. They suspect it may be software related or perhaps I just have a bad device. (Although, all other functions on my Nexus appear to work fine.)
I am currently on day two of waiting on a call back on my open service ticket. However, I probably won't hear anything until after the New Year.
Anybody else experiencing similar issues?
Thanks,
Pelican