Screen cracked after one week!!!

**owensch1** · 01-01-2012, 06:34 PM

I had my phone on my lap and got out of my car, the phone fell about two feet onto the cement driveway. When i picked it up i looked at what appeared to be a harmless fall...I was wrong. The screen cracked!!! I've only had the phone for one week. I just came from the droid incredible and dropped it at least ten HARD times without any cracking!! What is up with this? Doesn't google think about normal wear and tear of phones when they make them. They know they are going to get dropped, it's inevitible when you depend on your phone as much as we do.

My question is this, has anyone had this problem and has it been resolved by verizon. I did not purchase insurance. Is it worth fighting with verizon over and/or how much is a replacement screen??

**reidoreilly** · 01-01-2012, 06:38 PM

Why would you expect verizon to resolve your problem? You dropped the phone, not them, maybe if you were within 14 or 30 days or whatever their limit is they might replace it, but I wouldnt expect them to.

**owensch1** · 01-01-2012, 06:40 PM

i blame them for making such and easily breakable device! I spend the money for an expensive, latest and greatest phone, and it breaks from a seemingly harmless fall! All phones should have gorllia glass!

**majiklantrn** · 01-01-2012, 06:41 PM

No case? Shame on you! Bigger phones take bigger falls. I don't know how Verizon will react. They might say sorry, you should've got a case and/or insurance. I would just explain the issue to them and see what they say.

**majiklantrn** · 01-01-2012, 06:41 PM

Originally Posted by stickman1220

i blame them for making such and easily breakable device! I spend the money for an expensive, latest and greatest phone, and it breaks from a seemingly harmless fall! All phones should have gorllia glass!

You realize gorilla glass is all marketing right? It scratches and breaks.. ITS GLASS!!!!!

**Gekko** · 01-01-2012, 06:42 PM

you're doing it wrong. get a case and insurance next time, clumsy.

**owensch1** · 01-01-2012, 06:43 PM

I have a case, it's the textured black verizone one that has a holster..... It wasn't in the holser though.

**majiklantrn** · 01-01-2012, 06:45 PM

Originally Posted by stickman1220

I have a case, it's the textured black verizone one that has a holster..... It wasn't in the holser though.

Like I said, hit up Verizon Store and explain your story. If that doesn't work, try to call them. Like others have said though, don't be pissed if they say sorry we can't help you.

**jhtheking** · 01-01-2012, 06:47 PM

Originally Posted by stickman1220

I had my phone on my lap and got out of my car, the phone fell about two feet onto the cement driveway. When i picked it up i looked at what appeared to be a harmless fall...I was wrong. The screen cracked!!! I've only had the phone for one week. I just came from the droid incredible and dropped it at least ten HARD times without any cracking!! What is up with this? Doesn't google think about normal wear and tear of phones when they make them. They know they are going to get dropped, it's inevitible when you depend on your phone as much as we do.

My question is this, has anyone had this problem and has it been resolved by verizon. I did not purchase insurance. Is it worth fighting with verizon over and/or how much is a replacement screen??

Nope! They don't think about this because they didn't make the phone. Samsung did

**thronedswine** · 01-01-2012, 06:47 PM

I cracked my screen first night I had the phone just made an insurance claim because its my fault I dropped the phone on gravel!

**sanjuantech** · 01-01-2012, 06:50 PM

Same thing happened with my friends iPhone and the "Gorilla Glass" did scratch and crack. They are phones and no matter how tough they say there are they can be damaged.

**soogriff** · 01-01-2012, 06:54 PM

That's why I keep my GN in an Otterbox Defender. Sure it adds a lot of bulk to the phone, but I've already dropped it on pavement once and it definitely paid for itself that day. Would love to go caseless, but drops happen. and I paid full retail for this thing.

**majiklantrn** · 01-01-2012, 06:57 PM

Originally Posted by sanjuantech

Same thing happened with my friends iPhone and the "Gorilla Glass" did scratch and crack. They are phones and no matter how tough they say there are they can be damaged.

Yeah.. glass breaks. Sucks....

**pdub73** · 01-01-2012, 07:06 PM

get the insurance, wait a few days make a claim as if it just happened...u will have to pay a deductible....89.00 to 100.00 dollars...but u should get an entirely new Nexus, and u get to keep all of the extra accessories, i.e. Battery, USB charger, Headphones...

**Paradocks** · 01-01-2012, 07:10 PM

Originally Posted by stickman1220

i blame them for making such and easily breakable device! I spend the money for an expensive, latest and greatest phone, and it breaks from a seemingly harmless fall! All phones should have gorllia glass!

You want Verizon to pay for your clumsiness? Really? The entitlement mentality of some people just scares me.

Sent from my Rezound using Tapatalk

**MRW1215** · 01-01-2012, 07:19 PM

Yeah, don't get your hopes up for Verizon to do anything. I had to fight with them over a crack that was underneath my screen (that I don't believe I was responsible for), and even then, I'm pretty sure I'm going to end up paying for two off contract Galaxy Nexus phones (for a total of $1400). @_@

**tntdroid** · 01-01-2012, 07:31 PM

They will see it as not their fault. They will say you were offered the insurance and declined. They even make you sign to decline to avoid stuff like this. You can call and ask but as stated I wouldn't get your hopes up. As for the build its a phone. Its glass and it has a lot of glass. Just needs to hit the right spot. Between my droid and my droid x I only dropped the x once and was lucky. I would freak if I broke the nexus screen and I'm waiting for the android central store to get the otter box.

Sent from my Galaxy Nexus using Tapatalk

**yosteve** · 01-01-2012, 07:47 PM

A friend just cracked his 4s, cost him $200

**Preach2k** · 01-01-2012, 07:50 PM

Originally Posted by stickman1220

I have a case, it's the textured black verizone one that has a holster..... It wasn't in the holser though.

I drop mine twice on to the concrete. I have the same case and you Screen protector Not even a scratch on my phone. I got the insurance also. The last time I tried to catch it but ended up spinning it.

**FishPharm** · 01-01-2012, 07:53 PM

I went ahead and got insurance for the first time in my life. I usually drop a phone a couple good times and I've already dropped my Nexus twice .... luckily it didn't break. I like to keep it in my lab coat which isn't a good thing because that's where it seems to like to drop from.

**Preach2k** · 01-01-2012, 08:11 PM

Verizon will not give you the time of Day with out insurance.

**Mayze** · 01-01-2012, 08:22 PM

Your kidding right? You dropped the phone but it's verizon's fault it cracked? It's every bit your fault. You should have gotten insurance.

Would you blame a car company if your car dented if you ran into pole? If you don't have insurance guess what. You have to pay out of your own pocket to get it fixed

**bignaz** · 01-01-2012, 08:38 PM

I always thought that the curved glass would be easier to break but i thought it wouldn't happen because i haven't seen any issues with the Nexus S. Well i just added the insurance to my line.

**_JKK_** · 01-01-2012, 08:43 PM

Originally Posted by stickman1220

i blame them for making such and easily breakable device! I spend the money for an expensive, latest and greatest phone, and it breaks from a seemingly harmless fall! All phones should have gorllia glass!

Lol you drop something on cement, and it's glass, it's generally gonna break my friend.

Gorilla glass is all marketing; you can do the same scratch tests on any current glass touchscreen and get the same results anymore.