Power button failure

**cwelnetz** · 01-19-2012, 10:53 AM

I had my first major issue with my nexus today, power button failure. The button only works about one out of fifty times I push it, as a result cannot be put to sleep or woken up. I took it back to Best Buy and they informed me all they can do is send it in and get me a replacement in three to five days since it has been over thirty days since purchase. It has been thirty five fricken days. Now I am stuck with a crappy non smart phone until who knows when.

**aleis** · 01-19-2012, 11:08 AM

Dude is this your first smartphone?
you do know you can take it to verizon NOW and get another one probably tomorrow or saturday?

**LBTRS** · 01-19-2012, 11:09 AM

Originally Posted by aleis

Dude is this your first smartphone?
you do know you can take it to verizon NOW and get another one probably tomorrow or saturday?

You can't take it to Verizon if you bought it at Best Buy. The warranty is through Samsung, not Verizon so Verizon isn't gonna warranty something you bought from another retailer.

**Droid800** · 01-20-2012, 03:11 AM

Originally Posted by LBTRS

You can't take it to Verizon if you bought it at Best Buy. The warranty is through Samsung, not Verizon so Verizon isn't gonna warranty something you bought from another retailer.

Not true. There's a manufacturer's warranty that is serviced through Verizon. ANY verizon customer that purchases a device from a VZW store or authorized retailer can go into a Verizon store and be issued a replacement device as long as they're still in warranty.

**eth555** · 01-30-2012, 08:05 PM

My power button failed today. This morning it was not responding well and now this afternoon it is pretty much worthless. Took it to a Verizon store and they are sending me a replacement. I do not know why I go back to VZW stores, they are pretty much worthless, would have been better off calling *611 and saving myself the trip. Apparently the power button failure issue is common on Samsung phones.

**brandonx1000** · 01-30-2012, 09:08 PM

this is the first time i'm hearing this with the nexus...i had the fascinate and never had a power button issue

**Salacon** · 01-30-2012, 09:36 PM

I've actually run into this myself. Sometimes when I press the button, the screen won't turn on; it will take a few presses to finally work. If I wasn't being so lazy, I'd go into Verizon and see what they'd do, but I just haven't taken the time.

**yosteve** · 01-30-2012, 09:53 PM

Not that it's an excuse or a fix but people install power button apps so the can wake or turn off their phones in other ways (the thought is to preserve the most pressed button).