Pro's and Con's of a cell phone company?
If you have service, it's a Pro
If you don't, it's a Con
lol, pretty much. Depends on what area you live in as well. Some companies are just better than others in certain areas of the US.
Customer support is okay, I wont say its great because I went through a lot of crap with my last 2 smartphones when tech support made me try 5 different refurbs of one phone before finally listening to me and allowing me to switch to another (in which I didnt have a choice in, but that part is understandable, i guess.) But I also wont say its terrible because executive tech support really did me a favor when I had to call them just a few months ago.
Service has always been good for me, bills have never had any secret payment increases in them, and my local stores reps are awesome.
Most of the variables really just depend on where you live.