Has anyone had luck with swapping phones on Verizon?

**blazin247** · 04-10-2012, 12:42 PM

I've put up with the horrible signal for about as long as I can. I love everything else about this phone, but I typically average Cell Standby (time without a signal) over 50% of a charge on a daily basis. For some reason or another, this past week I have not only missed more calls (in my line of work this is a huge deal), dropped more calls, but now my outgoing and incoming text messages aren't being received at times. On a less important note, I can no longer send MMS messages, which is irking but not a game changer.

Anyhow, this has all been debated ad nauseam. My question is, has anyone had luck with Verizon letting them change their phone to something comparable? At this point, I'd gladly settle for a Razr Maxx since nothing else interesting is coming down the pipeline. What's the best way to approach it? Thanks in advance.

**Rudolphe** · 04-10-2012, 12:47 PM

Did they provide you with another Nexus? It could just be your phone.

Sent from my Galaxy Nexus using Tapatalk

**dmmarck** · 04-10-2012, 12:53 PM

Be courteous, make sure they know you're a loyal customer, etc.

**blazin247** · 04-10-2012, 12:53 PM

No, their advice is, as usual, factory reset and "it's a known problem". I did manage to get a spare battery and charger for almost nothing after telling the how much the phone signal sucked, but sadly, that does not improve the signal. I would have tried harder, except for the fact that of all things replacement Nexus' seem to be fixing, signal issue is almost never one according to the threads I see on this and other forums.

I was going to wait for the 4.05/04 update, but I've simply missed too many important phone calls and this phone has become a liability. My mind is made up, just wondering what way to approach Verizon and if anyone has had success.

**Rudolphe** · 04-10-2012, 12:56 PM

My wife was able to get a new device out of them but it was only after three replacements for the same issue.

Sent from my Galaxy Nexus using Tapatalk

**pimfram** · 04-10-2012, 01:13 PM

Call technical support, have them note your issues on the account. They'll probably tell you to format the phone, and if that doesn't help, to try a new SIM card. After those fail, there really shouldn't be a problem getting a new device. Basically, the folks in the Verizon stores are used to people being too stupid to operate their phones, so if you have proof that you're having problems, they tend to actually help.

**tony bag o donuts** · 04-10-2012, 01:55 PM

I did all of the above.
Was told with an immenent update being released they will not swap to another manufacturer.
If I don't have the update by the 19th Verizon is calling me back to do a 3 way with Samsung

and see what can be done.

Previously I was told the equilvalent was the Bionic.

Pretty sad that I can be in the middle of a baseball field, wife's iphone has full signal and mine has zero....while my dinc has 3 bars.....

I thought signal would get better but it has gotten worse.
I even went back to the stock rom.

**majiklantrn** · 04-10-2012, 02:01 PM

I was told last night by a Verizon rep, since I am on Nexus #4 and #5 is in the mail, if I have problems they'll switch it for a Razr Maxx. I think you need to have X amount of device replacements before they do anything.

**Clak** · 04-10-2012, 02:04 PM

I've noticed a weak signal somewhat myself, although it's no worse than my old Charge or..shudder...Fascinate had. It really seems like Samsung phones just have really crappy signal reception. It seems like it's more hardware related than software. If it wasn't for the ease with which I can customize the GN I'd have tried for a different phone.

**TBolt** · 04-10-2012, 02:19 PM

This isn't a troll.

This thread just makes me glad I decided the way I did when I spent 30 minutes with the GNex and Rezound that night. A phone that can't get a signal would kill me.

Sent from my ADR6425LVW using Tapatalk 2

**Rudolphe** · 04-10-2012, 02:25 PM

Originally Posted by TBolt

This isn't a troll.

This thread just makes me glad I decided the way I did when I spent 30 minutes with the GNex and Rezound that night. A phone that can't get a signal would kill me.

Sent from my ADR6425LVW using Tapatalk 2

The thing is from the sounds of it he hasn't even gotten a replacement from Verizon. It very well could just be his phone.

Sent from my Galaxy Nexus using Tapatalk

**TBolt** · 04-10-2012, 02:32 PM

Originally Posted by Rudolphe

The thing is from the sounds of it he hasn't even gotten a replacement from Verizon. It very well could just be his phone.

Sent from my Galaxy Nexus using Tapatalk

Hopefully, the replacement will be better.
I just remember the VZW rep selling the hell out of the GNex. It took a while & a mention of comments on this forum before she sheepishly admitted there were things that needed fixing.

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**blazin247** · 04-10-2012, 02:52 PM

Originally Posted by Rudolphe

The thing is from the sounds of it he hasn't even gotten a replacement from Verizon. It very well could just be his phone.

Sent from my Galaxy Nexus using Tapatalk

As I said, I think with many phone issues (screen, sound, etc) that a replacement will, in fact, fix most issues. The fact that the signal issue is present in enough phones to litter these forums with posts about it, many of whom have replaced their handsets several times with no improvement, leads me to believe that it's just an issue with the overall hardware and not something that can be fixed with a software update (which may not come for several more months) or a phone replacement, I'm already 1/4 through my contract). I hope you are right, but the reality is I'm not going to play the shell game and hope swap out phones constantly hoping to find one that works well enough to use as a phone. I guess I will call Verizon tonight and see what my options are.

**Rudolphe** · 04-10-2012, 02:56 PM

Understandable. Whatever happens don't let the stick you with a half assed phone talking about wait for a software update because that's complete and total bs.

Sent from my Galaxy Nexus using Tapatalk

**raisinbrannon** · 04-10-2012, 10:45 PM

They replaced mine with a Razr Maxx. I couldn't stand the Maxx and sent it back, keeping the Nexus for now. Offered me any "4G" phone, supplying batteries and other accessories was up to me, though. I would have chose the Rezound over the Maxx, but didn't see it as much of an upgrade over my Thunderbolt. (got rid of that for the Nexus on launch).

My Nexus has issues with keeping the call connected for more than 15-20 minutes. 75% will drop within this time if they don't drop within the first 2 minutes of the call.
I suppose they have a tool to see where I've dropped so many calls with it.
That's with running stock 4.0.2, just rooted.
Flashed 4.0.4 and radios.. the only thing that's changed on mine is the amount of bars, not actual strength or call drops.
Signal and data strength is weak on mine, but... I can live with that.

I love everything about the phone, just wish it worked as a phone

Oh well, beggars can't be choosers, I guess.

**sicario666** · 04-10-2012, 11:45 PM

I was gonna call vzw to complain about signal issues as well but after having to replace 3+ devices. Its a waste of time considering all that was already said. Its a hardware problem. Not software. On top of that, there isn't anything else on Verizon that I would want to swap for. The maxx is nice but I know I'd miss everything about my nexus... other than signal.

Dropped from LiquidNexus via Tapatalk2

**tony bag o donuts** · 04-11-2012, 04:52 AM

yeah but what good is a phone if a call can't be placed....that is my concern...
I love the device, the soft keys, nfc, the design, etc, but if it can't make a call in certain areas, what good is it? To me it becomes an expensive psp or nintendo ds.

**panerai7** · 04-11-2012, 06:14 AM

Originally Posted by raisinbrannon

They replaced mine with a Razr Maxx. I couldn't stand the Maxx and sent it back, keeping the Nexus for now. Offered me any "4G" phone, supplying batteries and other acce

Interesting, you sent back Maxx but you're willing to put up with half-*** working GN

**kulkaholic** · 04-11-2012, 06:48 AM

Back in the day I had a bb storm. Replaced three and called into tech support each time. My suggestion is to get past their first tier of tech support. They just tell you to reset, blah, blah.

Push for a newer equivalent replacement and don't let them take your future upgrade.

**raisinbrannon** · 04-11-2012, 09:53 AM

Originally Posted by panerai7

Interesting, you sent back Maxx but you're willing to put up with half-*** working GN

Call me crazy. I love my GN, everything except the radios. There isn't anything currently on the Verizon line up that I feel is comparable that I would be as comfortable with.

Most people I call have gotten used to it and I can call right back.

Not to happy about that, but I would be more unhappy with a lesser device.

**dmmarck** · 04-11-2012, 11:28 AM

Originally Posted by raisinbrannon

Call me crazy. I love my GN, everything except the radios. There isn't anything currently on the Verizon line up that I feel is comparable that I would be as comfortable with.

Most people I call have gotten used to it and I can call right back.

Not to happy about that, but I would be more unhappy with a lesser device.

100% agree. I'll put up with spotty reception b/c I'm staring at a screen that doesn't look like it was developed in the 70's.

**10001110101** · 04-11-2012, 12:27 PM

Originally Posted by dmmarck

100% agree. I'll put up with spotty reception b/c I'm staring at a screen that doesn't look like it was developed in the 70's.

Different strokes for different folks. I'll gladly be able to use my phone as intended instead of stare at a beautifully worthless screen. I loved my Nexus, but couldn't tolerate the Mic killing itself every five minutes or the complete lack of signal. Now that I have sideloaded ICS on the Maxx, I find myself strangely comfortable with the phone...

**dmmarck** · 04-11-2012, 12:30 PM

Originally Posted by 10001110101

Different strokes for different folks. I'll gladly be able to use my phone as intended instead of stare at a beautifully worthless screen. I loved my Nexus, but couldn't tolerate the Mic killing itself every five minutes or the complete lack of signal. Now that I have sideloaded ICS on the Maxx, I find myself strangely comfortable with the phone...

Meh, it's not that worthless. You can browse, download stuff, watch HD videos, etc. etc.

.

On your advice I was actually able to swap, if I should ever need it. There's just so much that bugs me about the MAXX that I don't think I could ever do it.

But like you said, different strokes. Now stop by the Dev forum here, b/c we know no such thing exists for the RAZR

. (jk, but in reality I have no idea lol)

**10001110101** · 04-11-2012, 02:28 PM

Originally Posted by dmmarck

Meh, it's not that worthless. You can browse, download stuff, watch HD videos, etc. etc.

.

On your advice I was actually able to swap, if I should ever need it. There's just so much that bugs me about the MAXX that I don't think I could ever do it.

But like you said, different strokes. Now stop by the Dev forum here, b/c we know no such thing exists for the RAZR

. (jk, but in reality I have no idea lol)

Hard to download a damn thing over a 1x connection.

Glad you could at least get it marked on your account should you ever need it. Nothing really bugs me too much about this phone, other than all the bloat crammed into it. But now that I am running ICS it's easily hidden from sight.

There is a Razr development section, albeit a sorry one at that.