[ShinyTop]

I absolutely believe that Verizon has an obligation to ensure the update works with their equipment and network.

HOWEVER, I also absolutely believe that it is irresponsible for the combination of Google, Samsung, and Verizon to let a phone with the known issues of the Gnex go over 4.5 months without fixes. I don't care to point fingers, I don't care if you can fix with root, etc. The companies involved should have dedicated enough resources to solve this quickly. That would have been responsible. The delay just proves that this industry has released so many defective products that it and we no longer believe they should wait until a product is ready.

[samkatz]

Wait a minute...on this discussion. Verizon had no problem putting out the GNEX w/ICS w/all the bugs it has now, right? So if they already have a new release that "fixes" or helps some of the major issues, eg the radios, why are they taking their sweet time? No release will be perfect, so if you have one that's incrementally better, help the customers...

I'm wondering if the GNEX is already an orphan...and they've moved on .

[yosteve]

Remember it's not late unless they promise a release date and go past it!

" He said that the part of this all that “blows” his mind, is the fact that “some variants of the Google-engineered flagship devices” (read: Nexus devices) still have not received ICS or are stuck on older versions “because of delays introduced by operator approvals.”

[xxfallacyxx]

I think I can chime in on behalf of most HTC Rezound owners, we're also tired of waiting for ICS updates (considering very well functioning leaks have been out for a while now). For those of us also following VZW's marketing they seemed to unload the Rezound ASAP, even dropping the price to $50 despite being one of the higher end phones at the end of last year in terms of hardware.

Damn right.

All those other Verizon LTE phones running Ice Cream Sandwich sure as hell got their update quicker.

It's always the waiting game isn't it? An anonymous individual posted a screen of the VZW Android device update schedule which suggested the Rezound would finally see an ICS update within the coming month or so, so we'll see.

[beerhound]

Have'nt seen this on here yet. Basically what everyone already knew but there it is. Pretty ridiculous. Even Google doesnt seem happy with the current update situation. Go figure....



Also straight from the man himself Jean-Baptiste Queru



Edit- Want to clarify that the intention of this thread is mainly to discuss the statement by Jean-Baptiste. Thats why Ive linked directly to his post. The DL link is mostly for reference and another perspective on the situatuon.

Good link, the comments from JBQ confirm something I've suspected for awhile. For anyone who didn't read through the comments, I found this link to be an EXTREMELY informative look at what the hardware makers have to go through to get an update approved.

[MRW1215]

Not to "defend" Verizon, or anything, but I can't imagine they purposely hold back updates, or anything like that. I don't deny that it's frustrating how long it can take for updates to release, but I doubt any of us really know what, exactly, is going on at Verizon that is causing them to be held up. It could be any number of things. But it doesn't mean Verizon is sitting on updates, trying to annoy their customers, or worse, trying to push their customers to other phones.

[metz65]

I figure they need another month to make sure it's truly ready. I mean come on folks it's Verizon we are talking about.

They have to go over it with a fine tooth comb TWICE to make sure the update isn't giving us or letting us do something for free that they could charge us a nickel or dime to use.

Sent from my Galaxy Nexus using Tapatalk 2

[davidnc]

I went over vzw's control and updated manually

Sent from my Galaxy Nexus using Tapatalk 2.0.2

[Jerry Hildenbrand]

I'm not buying this. as I pointed out in a Xoom thread, Verizon isn't the common dividing line between ICS updates and the unupdated. Its very possible that everything from the GN launch forward demonstrates the Google is having a hard time making nice with LTE

Google doesn't make anything work with LTE. That's all carrier and manufacturer.

I'm sure Google is available to assist, but the responsibility to get CMDA/LTE working is all Verizon and Samsung. Google creates an OS that works on the unlocked/world version. Samsung and Verizon patch it and change things to get it to work on the LTE version, thus creating a different version number.

tl;dr -- Google only cares about the open source portions.

[pauliphone5]

I'll write more about this in my column this week. But the short version is this: Verizon has ALWAYS been ... shall we say ... thorough in its network testing. This is not new, and it'd be awesome if blogs weren't so quick to slap bad headlines on things.

The way I look at it is this... VZW has to deal with the angry customers if something goes wrong with the update. I can't blame them for wanting to do thorough tests.

[trigun123478]

Google doesn't make anything work with LTE. That's all carrier and manufacturer.

I'm sure Google is available to assist, but the responsibility to get CMDA/LTE working is all Verizon and Samsung. Google creates an OS that works on the unlocked/world version. Samsung and Verizon patch it and change things to get it to work on the LTE version, thus creating a different version number.

tl;dr -- Google only cares about the open source portions.

Well with that said the leak came in early February with new radios and all that. I have called Verizon for different reasons and since January they have been reading from a change log about some update that was coming. They would tell me that the update is coming in feb, then it changed to march, now its may. The point is why does every other lte phone have no problems with updates? I mean the razor is about to get ics. I expect it to be a newer build than what we have. There is no excuse for it to take this long. Verizon is slow already, I know if I hear samsung is involved also then its over. We might get the update in November or maybe next year.

[eric3316]

Anyone who says to root and update yourself is not the answer. These manufactures should be required to fix bugs within a normal time frame.

Everyone says to root, but that is not what Verizon says. Verizon says if you root we will void your warranty. So unless Verzion puts out a memo that says we are okay with everyone rooting their GN to fix problems that we cannot they need to be held accountable for releasing fixes!

The problem is these companies have so much money rolling in they couldn't care less about the few people with problems. It is all about the big picture.

[Undertoad]

Verizon says if you root we will void your warranty.

They do not.

[eric3316]

They do not.

So if you go into a Verizon store with a rooted phone they will still fix it replace it?

[dmmarck]

So if you go into a Verizon store with a rooted phone they will still fix it replace it?

Your warranty becomes voidable, meaning it is at their election to void your warranty. It is not automatically voided.

And I've done the above without any problems. It's not like your phone has a massive flag that says "rooted," particularly when the issue is hardware related. I don't recommend being so cavalier or risky, but alas.

[Undertoad]

You can un-root if you think it will be an issue. If it's a software issue they would be within their rights to deny fixing it, but you can merely return to the stock release and nobody will ever know.

[dmmarck]

You can un-root if you think it will be an issue. If it's a software issue they would be within their rights to deny fixing it, but you can merely return to the stock release and nobody will ever know.

Yup. It takes ~10 minutes to unroot, relock, and restore.

[pauliphone5]

Anyone who says to root and update yourself is not the answer. These manufactures should be required to fix bugs within a normal time frame.

Everyone says to root, but that is not what Verizon says. Verizon says if you root we will void your warranty. So unless Verzion puts out a memo that says we are okay with everyone rooting their GN to fix problems that we cannot they need to be held accountable for releasing fixes!

The problem is these companies have so much money rolling in they couldn't care less about the few people with problems. It is all about the big picture.

So now it is Samsung's problem? Where in your contract does it disclose, that you are entitled to any updates?

[pauliphone5]

Your warranty becomes voidable, meaning it is at their election to void your warranty. It is not automatically voided.

And I've done the above without any problems. It's not like your phone has a massive flag that says "rooted," particularly when the issue is hardware related. I don't recommend being so cavalier or risky, but alas.

At this point, through three different phones, I haven't had a problem with that. Then again, most VZW stores, I think we tend to know more about our phones than they do.

I have to yet to have any rep go into my phone and check the OS version I'm using. It isn't to say they can't. It just hasn't happened to me yet.

[dmmarck]

At this point, through three different phones, I haven't had a problem with that. Then again, most VZW stores, I think we tend to know more about our phones than they do.

I have to yet to have any rep go into my phone and check the OS version I'm using. It isn't to say they can't. It just hasn't happened to me yet.

Same. Particularly if it's a HW issue and not a SW issue.

That being said, again I don't recommend that. But the "root and in one foul swoop you're screwed" mythology that runs rampant is a bit...misguided.

[Undertoad]

I think if they are smart enough to know it's rooted, they're smart enough to know whether it matters. I think corporate knows better than to mess with its smartest customers, the ones who'll be buying the most and the most expensive phones and recommending phones in articles and message board posts and such. Just my guess.

[Yung_Dilla]

From what ive heard from a buddy of mine that works at verizon he basically said his friend from corp told him the gnex isnt a priority right now and they will update it when they pretty much see fit. Dont know if thats true but seems that way and it sucks!!

[dmmarck]

I think if they are smart enough to know it's rooted, they're smart enough to know whether it matters. I think corporate knows better than to mess with its smartest customers, the ones who'll be buying the most and the most expensive phones and recommending phones in articles and message board posts and such. Just my guess.

Yup. I also think that what Paul said is equally applicable; like anything in life, those who have used it more usually have more expertise. I presume the sales persons know a decent amount, but probably not nearly the amount some/most of us do.

[pauliphone5]

From what ive heard from a buddy of mine that works at verizon he basically said his friend from corp told him the gnex isnt a priority right now and they will update it when they pretty much see fit. Dont know if thats true but seems that way and it sucks!!

That's probably true. For a company like VZW, their priority is going to be whatever the latest and greatest phone to hit their system is.

Honestly, that is why you don't purchase a phone like these for what it maybe at some point in the future, but for what it is at the time you purchase it.

[eric3316]

So now it is Samsung's problem? Where in your contract does it disclose, that you are entitled to any updates?

Whether it is Samsung or Verizon, you should still be entitled to a working device which you are paying for. No one is asking for new features, we are asking them to fix radio issues...

For everything else we have root.