[jjt981]

Just got a replacement nexus because the last one had some serious charging issues and the screen has a extremely purple tint to it. more so then my old one ever did. Ill be taking it to the verizon store tomorrow. its simply not acceptable.

[yodatom10]

Just got a replacement nexus because the last one had some serious charging issues and the screen has a extremely purple tint to it. more so then my old one ever did. Ill be taking it to the verizon store tomorrow. its simply not acceptable.

You will find that most replacements are disappointing. I went through 12 tbolts and when you do get that great replacement make sure you take care of like your life is on the line because I might be another 12 phones before the next good replacement

Sent from my Jelly bean powered Galaxy Nexus

[jjt981]

You will find that most replacements are disappointing. I went through 12 tbolts and when you do get that great replacement make sure you take care of like your life is on the line because I might be another 12 phones before the next good replacement

Sent from my Jelly bean powered Galaxy Nexus

Yea I think its uncalled for that they not only approve but send a phone that is clearly defective. Its an obvious purple tint when the screen brightness is low. Id rather use my old phone with its charging problems. At least it would eventually charge.

[philly]

Not looking forward to my replacement..they were sent back for a reason

[jjt981]

I knew it be bad when I had a flip phone like 5 years ago I went through so many. One a month maybe. And I knew verizon hadn't changed.
I don't think its too much to ask for a replacement phone that's at least respectible.
Then again its rediculous that ya spend $300 for a phone and it doesn't have a better deal then a certified new if it breaks.

[slik6996]

All Verizon gnex are garbage
I have had mine for like 7months and I have all the problems others have but I'm not going to even bother with trying to get a replacement used gnex. Best thing to do is get the GSM version or suck.it up and wait for the next nexus to come out

[slave2theaxe]

All Verizon gnex are garbage

Negative...mine is great and many others have no issues. Not doubting that yours has issues, but to say they all suck is just inaccurate.

Sent from my Galaxy Nexus using Tapatalk 2

[orlanka]

Where is your replacement from? I had a release day Korean made one with no issues. Lost it (stupid beer) and was given a Chinese replacement Nex that couldn't hold a signal anywhere. So they sent another, Made in China, they forgot their training courses on how to make a Nex like they forgot Tiananmen. So they send another, USA refurbed of a Korean built and this things hums right along. Coincidence on the Chinese one? Possibly, but do some Google searches and you'll see a lot of issues with ones made in the peoples republic.

[jjt981]

It is from chIna, as soon as a saw I got a little nervouse before turning it on, then I turned it on and my fears were realized.
Iv been tired of the customer service for a while so I'm so tempted to get an unlocked gsm and join my moms family plan. Which will save me like $100 a month and as a college student that be great! I just keep telling myself to wait for the new nexus, it will let my etf get a little lower and I can save up to buy the new nexus and pay the fee.
My personal view is that the customer service is more worth it then the Verizon service.

[jjt981]

For the people that have had a replacement, how long did it take for your replacement to activate and keep a signal, the other thing this replacement is doing is continuously dropping a single which i know is a problem for a lot and i switch the sim cards about 5 hours ago.

[orlanka]

My personal view is that the customer service is more worth it then the Verizon service.

I seem to be one of the lucky few but I have always had a great experience with Verizon Customer Service. The issues I spoke about regarding my replacement phones were because of phones provided by Asurion which Verizon customer service had helped me prove to Asurion that they were sending out bad replacements.

[jjt981]

I seem to be one of the lucky few but I have always had a great experience with Verizon Customer Service. The issues I spoke about regarding my replacement phones were because of phones provided by Asurion which Verizon customer service had helped me prove to Asurion that they were sending out bad replacements.

It honestly has depended for me where I am. At school its been for the most part fine, but at home it hasn't been so much. I do love this phone and the network. And I'd really like to keep it as long as I can.

[REITdude]

I rec'd a warranty replacement yesterday after my GNex wouldn't hold a 4G signal or stay connected to my office WiFi, with lotsa grey bars and data loss when switching between 3G and 4G. The replacement is from Korea, IMM76Q, 1515.09, PRL 15130. Works great, absolutely no scratches on the screen, no sign of use under the back cover; I consider myself lucky!

[jjt981]

I rec'd a warranty replacement yesterday after my GNex wouldn't hold a 4G signal or stay connected to my office WiFi, with lotsa grey bars and data loss when switching between 3G and 4G. The replacement is from Korea, IMM76Q, 1515.09, PRL 15130. Works great, absolutely no scratches on the screen, no sign of use under the back cover; I consider myself lucky!

Ha hold onto it like your life haha. I got an otterbox just to protect mine from further damage

Sent from my Galaxy Nexus using Android Central Forums

[whitewallman]

I rec'd a warranty replacement yesterday after my GNex wouldn't hold a 4G signal or stay connected to my office WiFi, with lotsa grey bars and data loss when switching between 3G and 4G. The replacement is from Korea, IMM76Q, 1515.09, PRL 15130. Works great, absolutely no scratches on the screen, no sign of use under the back cover; I consider myself lucky!

The key here is I515.09. Most effected units are I515.10 (newer hardware revision). This hardware revision was released after or during the 4.0.4 software update which included radio software built around the earlier hardware specifications. There is a lte radio software/hardware incompatibility issue that causes the radios to reset, causing that 30-45 second loss of all signal. To confirm this, go into settings under wireless networks/more/mobile networks/network mode and select cdma instead of lte/ctma, taking lte completely out of the equation. You'll see no more data drops at all at the cost of 4G speeds. But it will confirm its a lte radio issue. Verizon needs to update the radio software to accommodate the newer hardware revision, plain and simple. However, their customer service would rather tell you that your issue is something they don't hear about much, and to factory reset the device.

[dmmarck]

The key here is I515.09. Most effected units are I515.10 (newer hardware revision). This hardware revision was released after or during the 4.0.4 software update which included radio software built around the earlier hardware specifications. There is a lte radio software/hardware incompatibility issue that causes the radios to reset, causing that 30-45 second loss of all signal. To confirm this, go into settings under wireless networks/more/mobile networks/network mode and select cdma instead of lte/ctma, taking lte completely out of the equation. You'll see no more data drops at all at the cost of 4G speeds. But it will confirm its a lte radio issue. Verizon needs to update the radio software to accommodate the newer hardware revision, plain and simple. However, their customer service would rather tell you that your issue is something they don't hear about much, and to factory reset the device.

I've seen i515.10 before the official 4.0.4 OTA. Notice post from January .

[71CH]

If they send me a replacement Nexus and I give my current Nexus back to them, does it have to be in perfect condition? What if the screen is scratched? Will they charge me even though they are giving me a replacement?

[dmmarck]

If they send me a replacement Nexus and I give my current Nexus back to them, does it have to be in perfect condition? What if the screen is scratched? Will they charge me even though they are giving me a replacement?

That I do not know of. I wouldn't worry too much, I'm sure 95% of the ones they get back are all sorts of dinged up. If they charge you, try to return it and get an insurance replacement.

[whitewallman]

I've seen i515.10 before the official 4.0.4 OTA. Notice post from January .

:
The point is still the radio software isn't optimized for the newer hardware revision. Which is why devices with baseband I515.09 aren't suffering this data drop issue. What baseband do you have? To be more clear, actual hardware revision is on the label behind the battery. Will be 11.11, or 11.12 (older revision) Or 12.01 (newer revision). Baseband I515.09 denotes older, I515.10 denotes newer hardware revision. Hopefully that's a bit clearer.

[dmmarck]

The point is still the radio software isn't optimized for the newer hardware revision. Which is why devices with baseband I515.09 aren't suffering this data drop issue. What baseband do you have?

I haven't seen anything backing that up in all honesty, and I've seen plenty of "good" .10s as I have .09s. Have you any links?

FWIW, I've owned four .09 devices.

And here is why our signal sucks, generally.

[whitewallman]

I haven't seen anything backing that up in all honesty, and I've seen plenty of "good" .10s as I have .09s. Have you any links?

FWIW, I've owned four .09 devices.

And here is why our signal sucks, generally.

"Signal sucking" and dropping data/voice signal momentarily are 2 different issues.. If you have a baseband I515.10, you'll know the difference. I have 3 .09 and 2 .10, The 2 newer ones drop regularly. The 3 older ones don't. Not a coincidence.

[dmmarck]

"Signal sucking" and dropping data/voice signal momentarily are 2 different issues.. If you have a baseband I515.10, you'll know the difference.

My data has dropped, as have others with the same version. All I ask for are links, because I'm thoroughly intrigued by this and would like to know if anyone has done a comprehensive comparison.

But until Samsung makes official comments, all of it is speculation imo.

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk 2

[whitewallman]

My data has dropped, as have others with the same version. All I ask for are links, because I'm thoroughly intrigued by this and would like to know if anyone has done a comprehensive comparison.

But until Samsung makes official comments, all of it is speculation imo.

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk 2

Links to what? Verizon has been pretending there's not an issue for months, despite it being a widely reported complaint. An occasional data drop is one thing, but several per day (10 or more) is something completely different.

[dmmarck]

Links to what? Verizon has been pretending there's not an issue for months, despite it being a widely reported complaint. An occasional data drop is one thing, but several per day (10 or more) is something completely different.

Links to studies/posts/whatever discussing the differences between the .09 and .10 revisions and how one is linked to data dropping and the other is not. Particularly since when I last looked:

1. No one had any idea what was actually different.
2. The software for each is the same and I've seen photos and have heard about similar experiences with both.
3. The data drop issue was prevalent long before the .10 revisions were widespread.
4. The software should, in theory, work the same regardless. If not, that would be a tremendous oversight and I cannot see Google/Verizon doing that.
5. There is no mention or no real literature about the hardware revision, which makes me side with some (most) commenters that believe it's not very "widespread" and, in the end, is rather consequential and merely reflects a different point of manufacture.

I'm not necessarily saying you're wrong, but that I've never seen this mentioned with any sort of authoritative force before, and that alone is somewhat surprising. That's all .

[whitewallman]

I'm done here. Not looking to debate. Sharing my experiences like others suffering this issue. I had some insight to share since I have several units and have done extensive testing. I'm just glad Verizon is finally acknowledging the issue and will be releasing a software update soon.