Why Verizon has delayed the JellyBean 4.1 ota on the vzw Galaxy Nexus
09-22-2012 07:58 AM
- I recently wrote an email to verizon about the lack of communication over all update delays and the terrible practices of remaining silent not even letting people know if they were working on them or if their was a delay do to unforeseen problems, and how any information is nice, because customers like to be kept in the loop. Particularly this was written about the Galaxy Nexus updates. Within twelve hours I received an email back from a Verizon rep about the lack of an update even though Verizon is the last carrier in the U.S. to not update the phone. This is an email I received from a rep and when he goes into details about the information of the device on their network, it gets sloppily edited somewhere and deleted. Also posted screen shots for verification. This was the email,
Thank you for contacting Verizon Wireless! I hope your day is going well! My name is Yosef, I appreciate you allowing me to provide insight into the Jelly Bean update delay.It is truly a pleasure to be assisting such a long time customer.
As an owner of the Galaxy Nexus device, I understand the device being a Google Flagship phone. I am also in an anticipation of the Jelly Bean update also. Although I do not have any official information to the release of the update I would suspect the update would be arriving to the devices in the coming weeks.
Once again, this information is not official but I believe that the update has been delayed by the additional testing with our network capabilities. Although the Jelly Bean update is a great additional feature to the phone and does add a layer of customization. We do want the phone to be able to function without unexpected errors. As you may know with any update, the functionalities change and can cause these unexpected errors. I feel as though it is better to work out the kinks in any OS before the release of the update. If not, it leads to more unwarranted updates to fix an issue which could have prevented. The previous additions that Jelly Bean have been released to are on unlocked and developer edition phones, along with GSM versions. The delay for CDMA phones is the different radio frequencies that have to be put into place between those devices. The device becomes somewhat unpredictable if the correct
Although the information isn't official I believe this provides some insight into what could be the delay. We ultimately hold the responsibility of making sure the device functions correctly. If the update has an issue, no one contacts Samsung or Google they come to Verizon Wireless with the issue.
It was pleasure to assist you Michael. I appreciate you being such a dedicated and loyal customer. Thank you for choosing Verizon Wireless since 2000.
Have a great week!
So it sounds as if it weeks away still, but the suspicious deletion of the details in the email is either a proof read then deleted himself not to give away something or maybe a censor of out going emails.09-11-2012 01:56 AM
- can't blame the VZW rep for trying to be as diplomatic as possible. he may lose his job if he is too candid. I think the 4.1 on SGN CMDA is weeks away, possibly a month or maybe two. I talk to a rep yesterday who said, they normally get told about the updates a week before the release and he hasn't seen anything yet. and he didn't think it would come anytime soon. he thought it's about a month away. so, we are looking at October at this time.
but do we know if the 4.1 SGN VZW really fixes the bluetooth in call sound quality issue.09-11-2012 08:03 AM
- It really is frustrating dealing with these companies and the updates I have a GNex on Sprint and I got my 4.1 update yesterday after waiting for weeks and even then waited 3 more days after Sprints initial release because of " random device selection" I know your frustration, but be patient or you can unlock and flash the ROM like most of my friends did
Sent from my Galaxy Nexus using Android Central Forums09-11-2012 08:57 AM
- Insp_GadgetInspector Gadget
The way to address it with her would have been to say that the Galaxy Nexus is Google's flagship device for the Android platform, since it is what Google sells and is the reference model for current updates.09-11-2012 09:21 AM
- 09-11-2012 09:25 AMLike 3
And really, from when 4.0.4 leaked to when it debuted was only ~a month. I'm sure testing happened before that, but I would presume the approximate maximum amount of time IMM76K existed until when it rolled out was probably closer to 1.5 months.09-11-2012 10:52 AM
- How wasn't 4.0.4 solid?
And it took a full two months for the CMDA versions to get the OTA update (from the time it became available for SGN), not one month.09-11-2012 09:23 PM
- i wasnt rooted when i got 4.0.4 and I never had bad bluetooth sound quality.09-11-2012 10:11 PM
- well, let me run something else by you. this particular problem doesn't happen on every single call and I think it's possible you haven't noticed it. it only seem to happen on about 50% of calls and it's not biased toward land line or cell. but since the update, the overall in call BT volume has dropped and as stated on half of the calls the sound quality oscillates and is often hard to hear the other party. they have no problem hearing you. I have become an expert on this and I have two popular threads running on this and I have found no exception to this flaw so far. and it seems to be a VZW issue only.09-12-2012 12:42 AM
- I no longer have a nexus, but have run into this with every phone I have gotten from Verizon. They are always the last ones to do anything to update or support the products they sell. Where as I can buy the whole testing the crap out of things to make sure it works, what they fail to mention is that, and this is just my opinion, if something doesn't react well with some of the extra crap Verizon loads on these phones, they send back the update. Again, just my opinion.09-12-2012 05:05 AM
- all VZW SGN phones that weren't rooted and were updated to 4.0.4 have the bad bluetooth sound quality. This easily qualifies as being not solid.
And it took a full two months for the CMDA versions to get the OTA update (from the time it became available for SGN), not one month.09-12-2012 07:35 AM
- I no longer have a nexus, but have run into this with every phone I have gotten from Verizon. They are always the last ones to do anything to update or support the products they sell. Where as I can buy the whole testing the crap out of things to make sure it works, what they fail to mention is that, and this is just my opinion, if something doesn't react well with some of the extra crap Verizon loads on these phones, they send back the update. Again, just my opinion.
Just throwing it out there.
Sent from my Galaxy Nexus using Tapatalk 209-12-2012 10:30 AM
- Anybody think it has anything to do with the iphone(y) 5 coming out! I think they want to sell a ton of the iphone 5's and if the nexus phone with Jelly bean is better and smoother- why spend the money on an iphone 5 when you can have better with the SIII or the nexus... Idk just throwing it out there....09-12-2012 02:34 PM
- Anybody think it has anything to do with the iphone(y) 5 coming out! I think they want to sell a ton of the iphone 5's and if the nexus phone with Jelly bean is better and smoother- why spend the money on an iphone 5 when you can have better with the SIII or the nexus... Idk just throwing it out there....
Sent from my Galaxy Nexus using Tapatalk 209-12-2012 02:36 PM
- I thought the letter from VZ cited by the OP looked pretty reasonable as explaining the process.
Today I walked into my VZ store to buy an accessory; the mgr walked up to me and said "how do you like the phone"? I said, great except for the horrible BT voice quality since the first update. She spent a lot of time checking the system to see if an update was forthcoming. As others posted, nothing on the screen. She offered to swap the phone out for me if I came back in(would have a tech listen to the BT first). I said I'd rather wait if an update comes. I just hope it comes before the warranty ends. I don't see the sense of swapping for the same phone and OS. Didn't even try to swap for the S3, etc.09-12-2012 04:08 PM
- To all the crybabies here what would you do if they put the update out and it screwed your phone up who would you be calling Samsung? Google? no you would be calling verizon. That is why they test it to make sure it is right. I would rather wait for a good update then have a update that screws my phone up09-12-2012 05:09 PM
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