24hours later the screen is shattered

**Verapakill** · 12-06-2012, 04:30 AM

Yes it is true I bought the Note II from Best Buy yesterday for my wife's birthday present.
She calls me this afternoon and tells me that she dropped it from waist height on to the tile
floor and the screen shattered. I did opt for the Best Buy replacement plan but reading some
of the reviews about the plan is starting to worry me a bit. We are taking it in tomorrow to
see if they hold true on their promise to replace the phone on the spot with a new Note II.

I will post pictures of the damage for everyone to cringe tomorrow and report back on the
Best Buy warranty experience.

**Grndlvl** · 12-06-2012, 04:33 AM

Ouch. Total blower.

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**Markster1** · 12-06-2012, 05:39 AM

Get a case on that new one ASAP!

Sent from my Verizon Note 2, finally!

**sledge007** · 12-06-2012, 05:46 AM

I thought I was bad busting mine on Day 4!

Well if you have the AD&D coverage(whatever it's called....pretty sure it isn't Accidental Death & Dismemberment...but you get the idea

), it shouldn't be an issue. I can drive over my phone with a bulldozer, put it in a blender, pour acid on it, then light it on fire.....and get a new one. (I can actually even lose it and still get a replacement). Problem when I busted mine, I didn't have the insurance on it, and had to get it fixed out of my own pocket before I got the insurance.~$300 later, I got a case, and the insurance.

**jian9007** · 12-06-2012, 05:46 AM

Hope you have good luck. And like Markster1 said, put that new one in a case ASAP! Preferably a ballistic one with screen protector. Wrap it like a newborn baby.

**my3chis** · 12-06-2012, 06:43 AM

Bummer! I got mine from Best Buy and bought the Black Tie Protection also. Would be interesting on hearing how you were treated.

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**pool_shark** · 12-06-2012, 06:50 AM

Wow.
I watched the video of the guy doing the drop test. He dropped it from his pants pocket height, then his shirt pocket height, then ear height.
In each instance the only thing that happened was the batter cover coming off and the battery falling out.

**DaRkL3AD3R** · 12-06-2012, 10:14 AM

Originally Posted by pool_shark

Wow.
I watched the video of the guy doing the drop test. He dropped it from his pants pocket height, then his shirt pocket height, then ear height.
In each instance the only thing that happened was the batter cover coming off and the battery falling out.

Not to mention massive chipping away at all the edged areas. By the way you are the first person I've seen in a long time who I quoted that didn't have that stupid "sent from my blahhh blah blah" line lol I hate that crap. I always erase it from my quotes.

**pool_shark** · 12-06-2012, 10:31 AM

Originally Posted by DaRkL3AD3R

Not to mention massive chipping away at all the edged areas. By the way you are the first person I've seen in a long time who I quoted that didn't have that stupid "sent from my blahhh blah blah" line lol I hate that crap. I always erase it from my quotes.

Lol, I hadn't noticed that.

**MiXoLoGiSt** · 12-06-2012, 10:58 AM

Originally Posted by DaRkL3AD3R

Not to mention massive chipping away at all the edged areas. By the way you are the first person I've seen in a long time who I quoted that didn't have that stupid "sent from my blahhh blah blah" line lol I hate that crap. I always erase it from my quotes.

I don't understand why it would bother you that much. If people want it on let them have it on.

**ab304945** · 12-06-2012, 11:05 AM

Originally Posted by pool_shark

Wow.
I watched the video of the guy doing the drop test. He dropped it from his pants pocket height, then his shirt pocket height, then ear height.
In each instance the only thing that happened was the batter cover coming off and the battery falling out.

Ya it can be strong. But if it hits the sweet spit. Even a fall from a couple feet will break the screen.

I dropped mine from just over waist high. On the street. No Case no damage

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**mkhalil06** · 12-06-2012, 11:31 AM

Originally Posted by SHEEPDOG

Yes it is true I bought the Note II from Best Buy yesterday for my wife's birthday present.
She calls me this afternoon and tells me that she dropped it from waist height on to the tile
floor and the screen shattered. I did opt for the Best Buy replacement plan but reading some
of the reviews about the plan is starting to worry me a bit. We are taking it in tomorrow to
see if they hold true on their promise to replace the phone on the spot with a new Note II.

I will post pictures of the damage for everyone to cringe tomorrow and report back on the
Best Buy warranty experience.

tsk tsk, if only the democrats were able to pass their single payer insurance plan
your phone could get the screen transplant it desperately needs to survive

(sorry couldn't help myself given your user pic)

**Verapakill** · 12-06-2012, 12:18 PM

**pool_shark** · 12-06-2012, 12:25 PM

That's awful!
I need a tissue.

**awiz** · 12-06-2012, 12:36 PM

Thank you. It's a good reminder to me to get insurance. That's part of why I want to buy through Costco: 2 years for $100.That would be $240 through Verizon, plus I know Costco is good about returns and replacements. Do let us know how it goes with the Best Buy replacement.

**Nabooly** · 12-06-2012, 12:43 PM

I have a few friends that have used best buys protection plans/....most of the time they replaced the device no questions asked. How much is the coverage?

**aallison1882** · 12-06-2012, 01:13 PM

I haven't had any issues with using Best Buy's protection plans. My cats were fighting and one jump up on my office desk and knocked the 32" tv that I use for a second monitor on the floor and shattered it. Took it in, told them what happened and walked out with a new TV.

**Frenzytom** · 12-06-2012, 01:30 PM

Sorry to hear about the accident. Yikes...I just hugged my N2 a little closer to myself.

**ibcop** · 12-06-2012, 01:35 PM

Wow, that's sucks.....any word on if the insurance will cover it?

Nice pistol too.....

**Verapakill** · 12-06-2012, 03:42 PM

Just returned from Best Buy the customer service was good but they definitely do not hand you a new phone.
Instead they offer you a loaner phone (pos bottom of the line droid) for a $50 deposit. We still have a Droid X so didn't need the loaner.
The mobile rep said that it should only be a few days before we get a fixed phone, not a new one like stated before. Although he did state that the product was back ordered and could take up to 2 weeks, never the less I was not surprised at the warranty just was hoping for a better out come.

**Verapakill** · 12-06-2012, 03:43 PM

Originally Posted by ibcop

Wow, that's sucks.....any word on if the insurance will cover it?

Nice pistol too.....

Thanks S&W M&P 9c daily carry

**underdonk** · 12-06-2012, 04:04 PM

Oh! I see you have a phone on VERIZON. I have not heard of this carrier VERIZON before? Can you tell me about their high-speed VERIZON 4G LTE network and next-generation smartphones?

**elvis1935** · 12-06-2012, 04:06 PM

Originally Posted by SHEEPDOG

Thanks S&W M&P 9c daily carry

I have the same pistol. It's a real nice gun.

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**ibcop** · 12-06-2012, 04:20 PM

Originally Posted by SHEEPDOG

Thanks S&W M&P 9c daily carry

Mine is a Glock 23. .40 cal.

**ThunderboltRob** · 12-06-2012, 04:47 PM

I just called Verizon and Best Buy here in Hickory, NC and asked about their warranty.

Best Buy- $10/month or $159.98 for two years. If you lose it, bash it or smash it, you're not covered. Nada, zip, zilch and SOL. If it quits working and it's an in store repair and it takes longer than five days to repair it, you get a brand new in the box phone. If they have to send it off for repair and it takes more than two weeks to get it back, you get a brand new in the box phone. You'll get a loaner phone while you wait.

Verizon- $7/month. If you lose it, bash it, smash it, run over it with a tank or your ex-girlfriend steals it you can file a claim online or on the phone, pay a $100 deductible and have a replacement phone shipped to you overnight (on a weekday). You don't need to return it or go to a Verizon store. Over a two year period with the deductible that comes to $268. For $10/month you get the same plan plus antivirus and some kind of technical support. Don't need that with Android Central online.

I'll buy at Verizon. Oh, and she said I could buy the N2 full price and not have to lose my unlimited data or wait for my upgrade period to come around.

HTH
Rob

I carry a Walther PPKS .380. I'm a civilian and my combat scenario would probably with one guy within six feet. This pistol is easy to carry and would make the attacker stop what he was doing quickly. If I missed an attacker in my house it would probably not go through two layers of drywall and hit my kids in the next room. I thought it was the best weapon for me. Double action too.