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  • 1 Post By npunk42
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    Default Otterbox Holdout Busted Screen

    Ive had the Note 2 for a couple of weeks now without a case, waiting for Otterbox to ship the Defender when ready. This morning I busted the screen AND I got an email from Otterbox saying they charged my card for a case. What is Verizons policy now for insured phones, will they replace it on the spot or do I have to call and pay a deductible?
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    Default Re: Otterbox Holdout Busted Screen

    Since it was physical damage, and if you have it insured through Verizon you will need to open a claim and pay a deductible. Head here to start the claim PhoneClaim.com - Verizon phones replaced fast! File a claim for your lost, stolen, or damaged phone usually ships same day as claim and they will overnight it to you.
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    Default Re: Otterbox Holdout Busted Screen

    Quote Originally Posted by bigguy_132 View Post
    Since it was physical damage, and if you have it insured through Verizon you will need to open a claim and pay a deductible. Head here to start the claim PhoneClaim.com - Verizon phones replaced fast! File a claim for your lost, stolen, or damaged phone usually ships same day as claim and they will overnight it to you.
    Thanks bigguy, the Phone Claim website was not happening when I tried it yesterday, but I got the phone number from there and the phone service was easy and quick. I should have a replacement today.
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    Default Re: Otterbox Holdout Busted Screen

    Not a problem! Glad to hear it went smoothly. At least you have a case to protect the new one when it arrives

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