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    Default Otterbox Holdout Busted Screen

    Ive had the Note 2 for a couple of weeks now without a case, waiting for Otterbox to ship the Defender when ready. This morning I busted the screen AND I got an email from Otterbox saying they charged my card for a case. What is Verizons policy now for insured phones, will they replace it on the spot or do I have to call and pay a deductible?
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    Default Re: Otterbox Holdout Busted Screen

    Since it was physical damage, and if you have it insured through Verizon you will need to open a claim and pay a deductible. Head here to start the claim usually ships same day as claim and they will overnight it to you.
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    Default Re: Otterbox Holdout Busted Screen

    Quote Originally Posted by bigguy_132 View Post
    Since it was physical damage, and if you have it insured through Verizon you will need to open a claim and pay a deductible. Head here to start the claim usually ships same day as claim and they will overnight it to you.
    Thanks bigguy, the Phone Claim website was not happening when I tried it yesterday, but I got the phone number from there and the phone service was easy and quick. I should have a replacement today.
    bigguy_132 likes this.
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    Default Re: Otterbox Holdout Busted Screen

    Not a problem! Glad to hear it went smoothly. At least you have a case to protect the new one when it arrives

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