1. matrix2004's Avatar
    ????????????
    12-20-2012 06:16 PM
  2. DroidXcon's Avatar
    ????????????
    I dont understand your question? so the screen is dead and you want to wipe the phone before returning it?
    12-20-2012 06:21 PM
  3. matrix2004's Avatar
    The screen is dark. It is not responding to me pressing the home button. The phone is not off, the notification light is working. I need to know how to do a 'SOFT RESET'.
    12-20-2012 06:24 PM
  4. ibcop's Avatar
    Soft reset - hold the power button for 10 to 20 seconds. It will automatically restart.
    12-20-2012 06:29 PM
  5. matrix2004's Avatar
    That didn't work.
    12-20-2012 06:32 PM
  6. DroidXcon's Avatar
    That didn't work.
    Lets see if you can get it into recovery, Pull out the battery, put it back in , Press and hold the Volume up + Home keep holding and press and hold power button until it goes into recovery mode, tell me if you see anything
    12-20-2012 06:35 PM
  7. matrix2004's Avatar
    Lets see if you can get it into recovery, Pull out the battery, put it back in , Press and hold the Volume up + Home keep holding and press and hold power button until it goes into recovery mode, tell me if you see anything

    I totally spaced out there. LOL. I did a regular battery pull. I guess i'm still brain washed by my Iphone. It worked. Thanks.
    12-20-2012 06:40 PM
  8. DroidXcon's Avatar
    I totally spaced out there. LOL. I did a regular battery pull. I guess i'm still brain washed by my Iphone. It worked. Thanks.
    Welcome, but the screen should not lock you out like that, let us know if it happens again
    12-20-2012 06:42 PM
  9. Quicky72's Avatar
    This just happened to my Note 2. The screen would not come on and it did not respond to the soft reset procedure. I also had to take the battery out.
    01-06-2013 12:14 PM

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