1. Easton091's Avatar
    After my phone call is over I remove phone from my face and screen stays black. I have tried to hit the home button and power button. After a minute or so it comes back on. Any suggestions??

    Sent from my Samsung Galaxy Note 2 using Tapatalk 2
    02-12-2013 10:17 PM
  2. ishore99's Avatar
    After my phone call is over I remove phone from my face and screen stays black. I have tried to hit the home button and power button. After a minute or so it comes back on.
    I am having the same issue. Seems to have just started.
    02-13-2013 07:32 AM
  3. Easton091's Avatar
    Its damn annoying

    Sent from my Samsung Galaxy Note 2 using Tapatalk 2
    02-13-2013 04:49 PM
  4. ishore's Avatar
    Its damn annoying
    I agree.
    02-13-2013 04:53 PM
  5. DenverCZBob's Avatar
    Have you tried clearing the data on the phone app?

    Sent from my SCH-I605 using Android Central Forums
    Easton091 likes this.
    02-13-2013 05:43 PM
  6. Easton091's Avatar
    Have you tried clearing the data on the phone app?

    Sent from my SCH-I605 using Android Central Forums
    Just cleared it. I will let you know if it worked

    Sent from my Samsung Galaxy Note 2 using Tapatalk 2
    02-13-2013 07:12 PM
  7. ishore99's Avatar
    How dis you clear it? I cannot find rhe phone app.

    Sent from my GN2 using Android Central Forums.
    02-13-2013 07:53 PM
  8. Easton091's Avatar
    How dis you clear it? I cannot find rhe phone app.

    Sent from my GN2 using Android Central Forums.
    Applications then slide to the right to all apps

    Sent from my Samsung Galaxy Note 2 using Tapatalk 2
    02-13-2013 10:11 PM
  9. Easton091's Avatar
    Works so far....thanks

    Sent from my Samsung Galaxy Note 2 using Tapatalk 2
    02-14-2013 06:24 PM
  10. Easton091's Avatar
    Well back to not working

    Sent from my Samsung Galaxy Note 2 using Tapatalk 2
    02-16-2013 01:35 AM
  11. Easton091's Avatar
    Anyone else experience this?

    Sent from my Samsung Galaxy Note 2 using Tapatalk 2
    03-07-2013 12:35 PM
  12. mjfalcone90's Avatar
    I have the same issue ... it seems like the only way I can get the screen back on is holding near a light source. If some knows how to fix this please share
    04-17-2013 09:38 AM
  13. PittiesRule's Avatar
    There is a setting for putting the phone to sleep when it senses it is near your ear during a call, I forget what it's called but I'm betting if you turn that off it will fix the problem...... Sorry for not being more of a help,I'll dig through the manual and see if I can find it

    Sent thru cyberspace by my Samsung Galaxy Note 2
    04-17-2013 05:23 PM
  14. Easton091's Avatar
    I have the same issue ... it seems like the only way I can get the screen back on is holding near a light source. If some knows how to fix this please share
    Verizon said the proximity sensor is bad. Getting new phone

    Sent from my Samsung Galaxy Note 2 using Tapatalk 2
    04-20-2013 05:09 PM
  15. Jodiuh's Avatar
    I have this issue as well.
    04-22-2013 06:25 AM
  16. grpweld's Avatar
    I'm having the same problem, did anyone find a fix yet?. This is more than annoying!!
    06-05-2013 03:25 PM
  17. CodyAB30's Avatar
    Same issue. Just started a couple weeks ago and I've had the phone since December. Very annoying. Going to talk to Verizon this week. If they replace the phone would it be with a refurb or would they send a new one? I've had bad luck with refurbs in the past and don't want another one!
    06-09-2013 05:04 AM
  18. HighOnHops's Avatar
    Had the same issue and it turned out the proximity sensor was bad. I did get a replacement from VZW that is a refurb that fixed my issue. I would suggest calling VZW or visiting a store.
    06-18-2013 09:47 AM
  19. Lisa McKim's Avatar
    Same issue started for me recently and I have had my phone for about 10 months now. This fix worked for me on the first try and I have not experienced the issue again:
    Open the Phone App - use the soft key for Menu-Call Settings - Uncheck "Auto screen off during calls". Hope this helps.

    :-)
    10-03-2013 10:27 AM
  20. CodyAB30's Avatar
    Its the proximity sensor. Hardware issue so there really isnt a fix besides replacing the phone. Had the same thing happen about a month ago. Talked to Verizon and they sent a refurb out the same day as a warranty replacement. You could turn the setting off as suggested above, but that really doesnt solve the problem.
    10-07-2013 09:33 AM
  21. Jodiuh's Avatar
    Turns out my issue was related to a buggy rom. I was on Jedi 11? I think? Jelly Bean's 21 seems great w/ only 1 bug that I've found so far.
    10-08-2013 05:31 AM
  22. Liquidretro's Avatar
    I had this same problem and thought my proximity sensor was bad. I did some looking online and found somewhere that all the problem is the sensor is dirty. Use a can of compressed air and blow it in the ear piece. Your problem will be solved!
    10-11-2013 10:14 AM
  23. kjaslow's Avatar
    I'm having this...again...had it ages ago. Anyone tried using compressed air and spraying into the ear piece? Last time I had this, it was just a layer of dust built up on the proximity sensor. You really don't want to disable this feature to black out the screen while the phone is against your face. You'll end up pressing buttons with your cheek, and the phone will feel hot against your face. Not great for the battery either, if you use the phone a lot.

    Just thought I'd post that a potential solution is just to go get a can of compressed air from your nearest computer shop and spray into the holes around the speaker and just for fun, any of the other spots around the top of the phone before you go through the hassle of having the phone replaced...
    05-11-2014 08:21 PM

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