After dealing with the i'm Watch tech support, I have come to the conclusion that they are either totally incompetent or highly unethical.
Do not buy this watch, unless you search the net and hear from people who have actually used it.
Early adopter are accustom to some trouble and short comings of new gadgets. Usually tech support helps you lessen the pain and eventually these gadgets work as promised. More or less.
The i'm Watch is beautiful. Actually it is spectacularly beautiful.
But it is absolutely not what it is promised to be, technically.
You could say, it's typical Italian. Great design but ain't running, worth ****.
But this is unfair. Look at Ferrari and such.
The moment I saw this watch I ordered it. I don't want to bore you with all the upsetting things about it, but the phone app did not work, the reception was so bad that the call/voice kept continuously breaking up, even though the watch was just a few inches from the iPhone. You just simply could not carry on a conversation. I'm Watch Tech support (my ticket # [#GYN-968-19666]) told me to do a factory reset. It obviously did not make the slightest difference. The 3 times I've contacted tech support after that, I've got twice a templet answers that had *little to do with what I communicated to them. Their responses always took a week to 10 days and it was obvious, that nobody read what I posted. *They were no *help at all, nor did they care. So I have decided to return the i'm Watch.
In the legal section of their web site, they state, that you have to fill out a certain form before returning the device. But this form was nowhere to be found on their site. You think this is just by coincidence?
And that's why I think they are totally unethical. It's an expensive watch, which technically it a complete crap. Great concept though but complete crap. Battery life is just about a day. The apps are basically useless and *as I've said the phone option (the most exciting & useful option), does not work at all. Also in the US you have to get the tethering option from your wireless provider, which I did. For me it meant loosing my unlimited contract with AT&T.
They go out of their way to make it *impossible to return the watch. I mailed my watch back over a month ago and I still have not received a refund. Also at one point tech support just stopped communicating.
I strongly suggest, not to buy the i'm Watch. Wait for them to get it right. But the way this company operates, I doubt they even care.
I wish the many sites that wrote glowing reviews about the i'm Watch had actually tested it. All of the glowing PR is just that, PR! Now there are many more accurate reviews on the net. I urge you to read them.
I am really sorry about that. The i'm Watch is a great concept, the design is very beautiful. Simply put, their PR is completely misleading.