1. Kiersten_Kress's Avatar
    (edited)

    if you Note 2 was completely submerged in water at the bottom of the pool and stopped working completely....

    the phone was then placed inside a plastic bag with moisture absorbing crystals for about 3 days
    when taken out of the bag, the phone worked perfectly...

    should you still file claim with Asurion? or just keep on using it until it really dies?
    07-22-2013 12:56 PM
  2. jweimn's Avatar
    Id file a claim. Don't wait until its too late and you don't have a phone to use
    07-22-2013 02:44 PM
  3. radgatt's Avatar
    Id file a claim. Don't wait until its too late and you don't have a phone to use
    I agree.

    Posted via Android Central App
    07-22-2013 03:35 PM
  4. Lodingi's Avatar
    File a claim.

    Sent from my SCH-I605 using Tapatalk 2
    07-22-2013 03:41 PM
  5. K_Daddy's Avatar
    Your going to pay a deductible and you'll have to send the phone to them, you decide how broke it has to be to pay for a replacement.

    Posted via My Note 2
    07-22-2013 07:27 PM
  6. lvdukerider's Avatar
    My Note 2 fell in a deep puddle and was completly submerged at two week old. I dried it out and it suffered no ill effects other than the moisture detectors turning pink. Its still working fine almost a year later.
    07-22-2013 11:51 PM
  7. dpham00's Avatar
    I wouldn't. Just wait until it stops working. You can always file a claim later.

    Sent from my Verizon Samsung Galaxy Note II
    07-23-2013 07:53 PM
  8. Kiersten_Kress's Avatar
    I wouldn't. Just wait until it stops working. You can always file a claim later.

    Sent from my Verizon Samsung Galaxy Note II
    well... claim denied. They said since my phone is working now, there's no basis for the claim.
    07-23-2013 09:45 PM
  9. Jennifer Stough's Avatar
    well... claim denied. They said since my phone is working now, there's no basis for the claim.
    That's ridiculous..people file claims for shattered screens even when the device still works. What's the saying? Shut up and take my money? First I've ever heard of them denying a claim like that, lol.

    Jennifer Stough
    Forums Moderator
    Droid DNA
    07-23-2013 10:11 PM
  10. Kiersten_Kress's Avatar
    That's ridiculous..people file claims for shattered screens even when the device still works. What's the saying? Shut up and take my money? First I've ever heard of them denying a claim like that, lol.

    Jennifer Stough
    Forums Moderator
    Droid DNA
    Should have just left the water inside and called Asurion.
    I probably shouldn't have told them that the phone is working
    perfectly right now. Being too honest is one of my vices.
    They did say that I can feel free to file another claim when
    the phone stops working.

    I have three Note 2 phones... so I'm not too worried right
    now. (1 Verizon, 1 int'l, 1 T-Mobile)
    07-24-2013 12:36 AM
  11. universeand's Avatar
    (edited)

    if you Note 2 was completely submerged in water at the bottom of the pool and stopped working completely....

    the phone was then placed inside a plastic bag with moisture absorbing crystals for about 3 days
    when taken out of the bag, the phone worked perfectly...

    should you still file claim with Asurion? or just keep on using it until it really dies?
    What crystals and where'd you get them?
    07-25-2013 10:38 AM
  12. lvdukerider's Avatar
    What crystals and where'd you get them?
    Silica gel packs, usually come with electronics when their shipped or i think you can purchace them through amazon.
    universeand likes this.
    07-27-2013 01:43 AM

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