Results 1 to 11 of 11
  1. Thread Author  Thread Author    #1  

    Default Randomly shuts off\locks up after update

    Got the update to 4.3 a couple days ago. Now my phone is locking up and shutting off randomly. Any ideas how to fix?

    Deb from my Note 2
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  2. #2  
    Haalcyon's Avatar

    Posts
    5,733 Posts
    Global Posts
    6,219 Global Posts
    ROM
    CM 10.2

    Default Re: Randomly shuts off\locks up after update

    We've had a lot of similar posts. You could try wiping the cache in recovery:

    1. Boot into recovery. I don't own a Note 2, so I'm not sure the specific way to do it, but it generally involves holding down certain buttons on boot-up. Often, a Google search for "boot [phone model] to recovery" will get your answer for you.


    2. Clear the cache partition. This is like a "temp" directory on your Android system, and is also where the updates are downloaded to for staging. If you have a corrupt update download mucking things up, this will remove it. Wiping the cache will NOT remove any user apps or data, and is generally a pretty harmless procedure.


    3. Reboot the phone normally.

    If that doesn't work you could try a factory reset.
    Live long and prosper.


  3. Thread Author  Thread Author    #3  

    Default Re: Randomly shuts off\locks up after update

    How long is it supposed to take to get the recovery screen?

    Deb from my Note 2
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  4. Thread Author  Thread Author    #4  

    Default Re: Randomly shuts off\locks up after update

    Only way I could get it to do anything was to turn it off then do the boot and I wound up with a small black box on the lower left screen but couldn't make it or the phone find recovery mode.

    Deb from my Note 2
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  5. Thread Author  Thread Author    #5  

    Default Re: Randomly shuts off\locks up after update

    I think I made myself a problem. Somehow I got into a screen that is downloading a custom ROM and it's taking forever. It tells me not to turn off the target so my phone seems to be stuck little green android robot and the word downloading on the screen.

    Deb's Note 10.1
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  6. Thread Author  Thread Author    #6  

    Default Re: Randomly shuts off\locks up after update

    I got out of that so far seems like no problems.

    Deb from my Note 2
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  7. #7  

    Default Re: Randomly shuts off\locks up after update

    Recovery mode: Hold the volume button UP while pressing the power on button and the home button. It will stay booting up and you will see it in recovery mode.
  8. Thread Author  Thread Author    #8  

    Default Re: Randomly shuts off\locks up after update

    I finally got into recovery mode but the cache line doesn't say "wipe cache" I have a cache line that says "wipe cache partition" is that what I want? Also have a cache line that says "apply update from cache" but that doesn't sound at all like what I want, so just verifying.
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  9. #9  
    Haalcyon's Avatar

    Posts
    5,733 Posts
    Global Posts
    6,219 Global Posts
    ROM
    CM 10.2

    Default Re: Randomly shuts off\locks up after update

    Quote Originally Posted by ShaggyKids View Post
    I finally got into recovery mode but the cache line doesn't say "wipe cache" I have a cache line that says "wipe cache partition" is that what I want? Also have a cache line that says "apply update from cache" but that doesn't sound at all like what I want, so just verifying.
    Yeahp, that's what you want!
    Live long and prosper.


  10. Thread Author  Thread Author    #10  

    Default Re: Randomly shuts off\locks up after update

    Ok did as instructed an the problem still exists.

    Got sick of the problems - in the process of doing a factory reset. Sigh ... hopefully that will cure the problem.

    Deb from my Note 2
    Last edited by ShaggyKids; 12-30-2013 at 12:54 PM.
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  11. Thread Author  Thread Author    #11  

    Default Re: Randomly shuts off\locks up after update

    Didn't fix it, phone's still freezing/locking up.
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.

Similar Threads

  1. Glitchy lock screen when locking, is this normal?
    By princesultan in forum Google Nexus 7 Tablet (2013)
    Replies: 11
    Last Post: 01-11-2014, 09:16 PM
  2. Replies: 13
    Last Post: 12-27-2013, 12:01 PM
  3. Rooted Verizon S3 on TMobile- Want to update
    By radhi19 in forum T-Mobile Galaxy S3
    Replies: 1
    Last Post: 12-26-2013, 12:19 PM
  4. Update help...
    By sratson in forum Google / Samsung Galaxy Nexus
    Replies: 10
    Last Post: 12-26-2013, 12:15 PM
  5. Rooted Verizon S3 on TMobile- Want to update
    By radhi19 in forum Verizon Galaxy S3
    Replies: 1
    Last Post: 12-26-2013, 09:33 AM

Posting Permissions

B