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  • 1 Post By Arthur Carrion
  1. Thread Author  Thread Author    #1  

    Default When my phone turns on it states "System software not authorized by Verizon Wireless has been found

    I had update so to jellybean 4.3 and rooted my phone. I restarted and noticed a unlocked padlock on samsung start up screen. Once all booted up my wifi was not letting me enable it. I then used Odin to try to recover stock image and when the phone rebooted it states "System software not authorized by Verizon Wireless has been found on your phone. Please turn off your phone and go to the nearest Verizon Wireless store for help. " I took to geek squad who stated they could not help and verizon said they could not help either. Please walk me through fixing step by step and provide me with links as to what all I need. I tried Odin and it runs through loading a stock image but reboots to same message. I just want to restore to factory setting. Please someone help!
  2. #2  

    Default Re: When my phone turns on it states "System software not authorized by Verizon Wireless has been fo

    Follow the link in this post http://forums.androidcentral.com/sho....php?p=3357249
    (4.3 update link) and you'll be able to use Odin to get back to stock 4.3 (un-rooted).

    You should be able to use Saferoot (follow the link in this post http://forums.androidcentral.com/sho....php?p=3348611
    [Rooting and 4.3]) without any issues.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk
    Thanked by:
  3. Thread Author  Thread Author    #3  

    Default Re: When my phone turns on it states "System software not authorized by Verizon Wireless has been fo

    Thanks I'm going to try it now.
  4. Thread Author  Thread Author    #4  

    Default Re: When my phone turns on it states "System software not authorized by Verizon Wireless has been fo

    I am to the step of being in Oddin and checking off PDA box. When I search for the file "ALL_I535VRUCML1_I535VZWCML1_2198062_REV09_user_low_ship.tar.md5.7z" it does not appear. Is it because of the file extension being md5.7z? Should I rename it as md5 and remove the .7z?
  5. Thread Author  Thread Author    #5  

    Default Re: When my phone turns on it states "System software not authorized by Verizon Wireless has been fo

    I unzipped file with pea zip and the rest worked great. Phone up and running again! Thanks!
    Red_Berry_21 likes this.
  6. #6  

    Default Re: When my phone turns on it states "System software not authorized by Verizon Wireless has been fo

    There is an alternative and quick solution if you ever run into this issue ever again and it is tapping the volume and the power button a few times in a row while it is booting up in the unlocked screen code. It bypasses the Verizon error and allows you to boot up into the OS again. Just for your information. Take care.
    Thanked by 2:
  7. #7  

    Default Re: When my phone turns on it states "System software not authorized by Verizon Wireless has been fo

    i have the same issue!!!!!
    how did you solve it?
  8. #8  

    Default Re: When my phone turns on it states "System software not authorized by Verizon Wireless has been fo

    Quote Originally Posted by geNIUX50 View Post
    i have the same issue
    Which 'same' issue, and what have you already tried?

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk Pro
  9. #9  

    Default Re: When my phone turns on it states "System software not authorized by Verizon Wireless has been fo

    what is the "unlocked screen code"?
  10. #10  

    Default Re: When my phone turns on it states "System software not authorized by Verizon Wireless has been fo

    Quote Originally Posted by jwood7707 View Post
    what is the "unlocked screen code"?
    Judging by the sparse information provided in the post that you quoted, I believe that the reference was to booting into Download mode, but instead of pressing Volume Up to actually enter Download mode you instead choose to cancel out of that process and the phone then boots normally.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk Pro
    Thanked by:
  11. #11  

    Default Re: When my phone turns on it states "System software not authorized by Verizon Wireless has been fo

    You get that locked screen telling you to go to Verizon store because your bootloader is locked. From what I understand 4.3 is still locked so no custom roms or zips can be flashed. You will need to use the stock unrooted 4.3 tar file in of in to get you back.

    Sent from my Wicked GS3
  12. #12  

    Default Re: When my phone turns on it states "System software not authorized by Verizon Wireless has been fo

    Dude I have to thank you knowing nothing about phones I thought I was screwed. and its still rooted! wow thanks man!
  13. #13  

    Default Re: When my phone turns on it states "System software not authorized by Verizon Wireless has been fo

    So I had the same issue and tried to tap buttons a couple time like someone above suggest but that did nothing. I simply pushed volume down, home and power at the same time. Then it asked a question and I chose to cancel, then it restarted and I hit volume down 2 times at the unlocked screen. I don't think the last step is necessary.....but thats what I did.

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