VZW Share Everything Plans

**tekhna** · 06-12-2012, 12:57 PM

Originally Posted by brewzer

I just talked to a CS rep. She told me that my corproate discount will only apply to the voice service on the first line ($40). So with my 18% discount I would save a whopping $7.20 off of a $170 cell phone bill. I told her that was ridiculous considering I had to have a data plan with my smartphone and they aren't going to discount anything from the data service. Her response was "VZW is committed to providing the best nationwide network and customer service of any mobile carrier". That's when I told her I would be switching to AT&T instead of VZW! As an FYI, the cost was not going to go up for me with the new plans, but the discount is ridiculous. That won't even cover the taxes.

I wonder how long it'll take Verizon to figure out they've overplayed their hand.

**metz65** · 06-12-2012, 01:07 PM

Originally Posted by tekhna

I wonder how long it'll take Verizon to figure out they've overplayed their hand.

Unless a very very large number of people actually cancel their service instead of just complaining about it they didn't overplay their hand at all.

Sent from my DROID RAZR MAXX using Tapatalk 2

**VicVinegar** · 06-12-2012, 01:09 PM

An update from the OP over on HowardForums:

"Yeah, I got sent to Telesales & he told me there was nothing to worry about, and inferred that the 2 CSRs I had talked to were morons. So nothing more to see here, sorry if I got anyone too worked up, just didn't want to see Verizon screw anyone else over."

**jman5** · 06-12-2012, 01:13 PM

Hey All-

Any thoughts on a pre-order of the Galaxy S3 at best buy and the retention of unlimited data. Upgrading 2 lines - can save $50/line on the phone, but not worth losing unlimited.

thanks

**scorpiodsu** · 06-12-2012, 01:16 PM

Originally Posted by brewzer

I just talked to a CS rep. She told me that my corproate discount will only apply to the voice service on the first line ($40). So with my 18% discount I would save a whopping $7.20 off of a $170 cell phone bill. I told her that was ridiculous considering I had to have a data plan with my smartphone and they aren't going to discount anything from the data service. Her response was "VZW is committed to providing the best nationwide network and customer service of any mobile carrier". That's when I told her I would be switching to AT&T instead of VZW! As an FYI, the cost was not going to go up for me with the new plans, but the discount is ridiculous. That won't even cover the taxes.

Thanks for the info. I will say different companies have difference contracts so while yours may not discount data, another company will. However, for me, if it's only on the first line then I get less off than my current plan. Something to think about. I will still have to review the overall cost benefits (if any). Thanks again for the info.

**matt0715** · 06-12-2012, 01:27 PM

I asked Verizon on twitter, you CAN keep unlimited at best buy as long as you pre order

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**xsists** · 06-12-2012, 01:30 PM

These new shared plans don't look like the traditional family share plans though. With the traditional plans it looks like there is one big pool of minutes attached to the main line which the other lines feed off of which is why the one large line would be the only one getting the discount. Where as these new plans look like the lines are tied to a large data pool and then each line is a single line connected to that pool. It would make more sense to discount the data pool and each line separately, but its VZW logic so who knows.

**jman5** · 06-12-2012, 01:30 PM

Thanks, appreciated.

Was it @verizonwireless or @vzwsupport?

**rgdave** · 06-12-2012, 01:52 PM

Just called VZW (2:30PM ET), and was told that even though I preordered the S3 on June 6th, my unlimited data would NOT carry over to when the new phone shipped, and I would be on the new plan. I had her check with her supervisor, and she came back and said that preoders would NOT be covered if the phone is activated after June 28th. So another conflicting report from VZW on this.

**VicVinegar** · 06-12-2012, 01:57 PM

As I posted in the other unlimited data thread, their official Twitter told me that whatever is on the order confirmation would be what we keep. So if it is unlimited there, you keep unlimited. It would be nice if an hour would go by where I didn't see a conflicting report.

At this point I am worried there is going to be a run on the GS3 pre-order allotment and they will sell out while I am trying to find a consensus answer.

**monkeypunch35** · 06-12-2012, 02:01 PM

Soooooo basically the Verizon employees have no idea what is going on with regards to pre-orders.

And i read somewhere if preordering now, you are not being given a ship date at all.

**brewzer** · 06-12-2012, 02:02 PM

Originally Posted by scorpiodsu

Thanks for the info. I will say different companies have difference contracts so while yours may not discount data, another company will. However, for me, if it's only on the first line then I get less off than my current plan. Something to think about. I will still have to review the overall cost benefits (if any). Thanks again for the info.

No problem. I guess one thing I should tell you is the CS rep never asked me about what company I worked for. She made it sound like they only had one policy that applied to everyone. I hope for your sake she was wrong. Good luck

**matt0715** · 06-12-2012, 02:04 PM

Originally Posted by jman5

Thanks, appreciated.

Was it @verizonwireless or @vzwsupport?

Support

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**acsef** · 06-12-2012, 02:35 PM

Edit: never mind

**steven252000** · 06-12-2012, 02:52 PM

This whole things sucks.....Some are being told the "pre order" of SGIII will lock you in if you have unlimited and others are being told no...that you will be made to switch to a new plan. Which is it? Many would like to know for sure so they can make a decsion on what to do. In my case I would probably get a Maxx. It will sooo suck if many people wait thinking they are locked in and then really are not knowing had they been told this they could have picked a different phone. By the time this happens it would be too late to change.

**Bob61** · 06-12-2012, 02:52 PM

Originally Posted by moosc

Sent from my Galaxy Nexus using Xparent Cyan Tapatalk 2

Strange - I looked at this briefly before heading out the door. Got back and tried it now and link returns a "Page is not currently available" error message.

**mpower13** · 06-12-2012, 03:06 PM

Originally Posted by rgdave

Just called VZW (2:30PM ET), and was told that even though I preordered the S3 on June 6th, my unlimited data would NOT carry over to when the new phone shipped, and I would be on the new plan. I had her check with her supervisor, and she came back and said that preoders would NOT be covered if the phone is activated after June 28th. So another conflicting report from VZW on this.

Did you call a store or the customer service line?

**skenney1993** · 06-12-2012, 03:18 PM

Called C.S. and spoke to Antonette and was told I would lose unlimited data when I activated the phone. I told her I read on the internet that VZW will let you keep your unlimited data only if you preorder the GS3. She said hold on, let me get more info. A few minutes later she got back on and said I would NOT lose my unlimited data, but nobody knows at VZW if thats the same case once we get our phones. She put a reminder on the account to call me once I sign for the phone so we can go over the activation to see whether the phones will accept the unlimited data. If it forces me into the family share everything plan, I will return the phone and pay no restocking fee. I will email the office in Georgia where the head of customer service is and see if he knows anything.

**scorpiodsu** · 06-12-2012, 03:18 PM

Originally Posted by monkeypunch35

Soooooo basically the Verizon employees have no idea what is going on with regards to pre-orders.

And i read somewhere if preordering now, you are not being given a ship date at all.

It's sad, but in a lot of cases, companies don't filter this information down to employees soon enough to start fielding calls for it. It's usually a very highly level decision that's announced while the information was circulated in a company memo or brief internal annoucement and then the information trickles in over the next few days.

**steven252000** · 06-12-2012, 03:18 PM

Originally Posted by rgdave

Just called VZW (2:30PM ET), and was told that even though I preordered the S3 on June 6th, my unlimited data would NOT carry over to when the new phone shipped, and I would be on the new plan. I had her check with her supervisor, and she came back and said that preoders would NOT be covered if the phone is activated after June 28th. So another conflicting report from VZW on this.

And see here we go again.....At 4:12 P.M. EST I just got off the phone with CS and at first was told I would probably have to change to a new plan but then I was put on hold while she checked her "resources". Once she came back she said..." As long as your pre-order is made before the 28th you will be able to keep your unlimited plan". I was told they would make a note on my account and I should have no problems. Now do I believe this.....well still not 100%. But chalk another one up as being told SGIII pre orders would be able to keep unlimited data plan. In fact we should start a poll and see what the % is for yes you can keep unlimited and no you will have to change to a new plan.

**crspy** · 06-12-2012, 03:27 PM

I won't be able to activate my Galaxy S3 if it comes after the 29th.. Hopefully it comes before the 29th because I'm not gonna lose my unlimited..

**VicVinegar** · 06-12-2012, 03:28 PM

With the number of calls they have probably fielded today, why are CSRs still "checking" with anyone? I'm still amazed that a company like Verizon would make an announcement like this without arming their front line customer service employees with relevant information to answer questions. Did they learn nothing from the tiered data announcement? Or do they just don't care about the customers at all?

Even if they didn't have the answers at 8AM, you'd think after getting slammed with questions, they'd have a policy out to the CSRs by noon for the most common questions, which I imagine this has got to be a popular question. I mean the S3 is a major release for them.

**droid747** · 06-12-2012, 03:29 PM

I called the other day and they said my unlimited would be grandfathered in and I was told the same thing today via online chat. If Verizon screws me over I will prolly leave Verizon for sprint or the simple mobile thing at walmart.

**mettec** · 06-12-2012, 03:33 PM

Is this in writing anywhere that we will still keep our unlimited data if we have pre-ordered the S3? I just can see Verizon changing that when you come to pick the device up and since you didn't sign a new contract before its released and it's after June 28th they will say you will lose your unlimited.

**VicVinegar** · 06-12-2012, 03:34 PM

Originally Posted by droid747

I called the other day and they said my unlimited would be grandfathered in and I was told the same thing today via online chat. If Verizon screws me over I will prolly leave Verizon for sprint or the simple mobile thing at walmart.

I'm tempted to just to wash my hands of this company. Grab a Nexus from Google or maybe a One X and get T-Mobile prepaid for $50 a month.