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  1. Thread Author  Thread Author    #1  
    matt0715's Avatar

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    Default Samsung Chat Rep

    info: Please wait for a Samsung Agent to respond.
    info: You are now chatting with 'Yasmin'. There will be a brief survey at the end of our chat to share feedback on my performance today.
    info: Your Issue ID for this chat is *********************
    Yasmin: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
    matt: hello, when is the samsung galaxy s3 for verizon being released? all other carriers are already shipping, whats the deal? sorry, I just really want this phone and I am confused of why I am waiting longer than other carriers
    matt: I have already pre ordered, i did it at best buy
    Yasmin: I understand that you want to details about the Galaxy S3 from verizon. Am I right?
    matt: yes please, I hope you have an definite answer
    Yasmin: I will be glad to assist you.
    matt: thanks!
    Yasmin: We are dedicated to Samsung support.
    Yasmin: Samsung already shipped the Galaxy S3 devices to carrier team.
    matt: So samsung has shipped the devices to verizon?
    Yasmin: It will be released with in a week but there is no official announcement.
    Yasmin: Yes, software update is going on from Verizon.
    Yasmin: Please contact Verizon for the exact information.
    matt: alright, thanks so much for your help! I will rate you good when I exit!
    Yasmin: You can contact Verizon support at 1-888-466-4646.
    Click here to reach them online.
    matt: thanks!
    Yasmin: You're welcome. Is there anything else I can assist you with?
    matt: nope, thanks again!
    Thanked by 7:
    brewzer likes this.
  2. #2  

    Default Re: Samsung Chat Rep

    So maybe all the rumors about a Verizon 6/28 release date is true.
  3. #3  

    Default Re: Samsung Chat Rep

    I'll believe it when it happens

    til then, I've accepted I won't get it til July 9
    scorpiodsu likes this.
  4. Thread Author  Thread Author    #4  
    matt0715's Avatar

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    Default Re: Samsung Chat Rep

    I know chat reps are not reputable for info, but this one is straight from sammy!
  5. #5  

    Default Re: Samsung Chat Rep

    I'm doing one now and seeing what they say
  6. Thread Author  Thread Author    #6  
    matt0715's Avatar

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    Default Re: Samsung Chat Rep

    I did another chat to confirm and got some new info, they are currently putting the bloat on it!



    Please wait for a Samsung Agent to respond.

    You are now chatting with 'Reese'. There will be a brief survey at the end of our chat to share feedback on my performance today.

    Your Issue ID for this chat is ************************

    Reese: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
    matthew: Hello, when is the verizon samsung galaxy s3 coming out? I pre ordered at best buy already. I'm getting jealous of the other carriers who have already shipped some out!
    matthew: My best buy reciept says 6/28 but verizon says BY 7/11. i dont know what to believe so I hope you have an answer!
    Reese: I understand you would like to know about Galaxy S3 with the verizon. Am I correct?
    matthew: yes please!
    Reese: Thank you for confirming.
    matthew: welcome!
    Reese: It will be released with in a week but there is no official announcement.
    Reese: Yes, software update is going on from Verizon.
    Reese: Please contact Verizon for the exact information.
    matthew: so they are updating the software?
    matthew: do you mean something like putting the carrier branding and apps on it?
    Reese: I would like to inform that, as we at the tech Support. we don't have exact information regarding it.
    matthew: alright well thanks!
    Last edited by matt0715; 06-21-2012 at 04:13 PM. Reason: blanked out issue id
  7. #7  

    Default Re: Samsung Chat Rep

    You are now chatting with 'Sandra'. There will be a brief survey at the end of our chat to share feedback on my performance today.

    Your Issue ID for this chat is *********************

    Sandra: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
    Robert: I was wondering if you happened to know when the Galaxy S3 will be available for Verizon customers. I'm sure you've gotten this question a lot
    Sandra: Yes. You are correct.
    Sandra: No problem.
    Sandra: I understand that you want to know the release date of Samsung Galaxy S3 for Verizon customers. Is that correct?
    Robert: yes
    Sandra: Thank you.
    Sandra: New York City — June 21, 2012 —The Samsung Galaxy S® III has officially arrived in the U.S. The premium content sharing smartphone is available online starting today on T-Mobile’s Web site and in select retail stores. AT&T, Sprint, Verizon Wireless and U.S. Cellular will have the Galaxy S3 in-store and online within the upcoming weeks.
    Sandra: However, I will provide you contact number of our Samsung Voice Support team to assist you in this further details. It's a toll-free number.
    Sandra: You can contact our dedicated Galaxy S phones voice support team at 1-877-EZ2GALAXY (1-877-392-4252).They are available 24/7.
  8. Thread Author  Thread Author    #8  
    matt0715's Avatar

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    Default Re: Samsung Chat Rep

    Quote Originally Posted by HolyBuckeye View Post
    You are now chatting with 'Sandra'. There will be a brief survey at the end of our chat to share feedback on my performance today.

    Your Issue ID for this chat is *********************

    Sandra: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
    Robert: I was wondering if you happened to know when the Galaxy S3 will be available for Verizon customers. I'm sure you've gotten this question a lot
    Sandra: Yes. You are correct.
    Sandra: No problem.
    Sandra: I understand that you want to know the release date of Samsung Galaxy S3 for Verizon customers. Is that correct?
    Robert: yes
    Sandra: Thank you.
    Sandra: New York City — June 21, 2012 —The Samsung Galaxy S® III has officially arrived in the U.S. The premium content sharing smartphone is available online starting today on T-Mobile’s Web site and in select retail stores. AT&T, Sprint, Verizon Wireless and U.S. Cellular will have the Galaxy S3 in-store and online within the upcoming weeks.
    Sandra: However, I will provide you contact number of our Samsung Voice Support team to assist you in this further details. It's a toll-free number.
    Sandra: You can contact our dedicated Galaxy S phones voice support team at 1-877-EZ2GALAXY (1-877-392-4252).They are available 24/7.
    well im calling that number! lol didnt know they had one just for galaxy phones
  9. #9  

    Default Re: Samsung Chat Rep

    Quote Originally Posted by HolyBuckeye View Post
    You are now chatting with 'Sandra'. There will be a brief survey at the end of our chat to share feedback on my performance today.

    Your Issue ID for this chat is *********************

    Sandra: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
    Robert: I was wondering if you happened to know when the Galaxy S3 will be available for Verizon customers. I'm sure you've gotten this question a lot
    Sandra: Yes. You are correct.
    Sandra: No problem.
    Sandra: I understand that you want to know the release date of Samsung Galaxy S3 for Verizon customers. Is that correct?
    Robert: yes
    Sandra: Thank you.
    Sandra: New York City — June 21, 2012 —The Samsung Galaxy S® III has officially arrived in the U.S. The premium content sharing smartphone is available online starting today on T-Mobile’s Web site and in select retail stores. AT&T, Sprint, Verizon Wireless and U.S. Cellular will have the Galaxy S3 in-store and online within the upcoming weeks.
    Sandra: However, I will provide you contact number of our Samsung Voice Support team to assist you in this further details. It's a toll-free number.
    Sandra: You can contact our dedicated Galaxy S phones voice support team at 1-877-EZ2GALAXY (1-877-392-4252).They are available 24/7.
    Evidentally this rep didn't get the memo....
  10. Thread Author  Thread Author    #10  
    matt0715's Avatar

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    Default

    I called the number, they said it is suppose to be out today lol. I well at least the last chat I did exposed that Verizon doing the bloat right now

    Sent from my ADR6400L using Android Central Forums
  11. #11  

    Default Re: Samsung Chat Rep

    Quote Originally Posted by matt0715 View Post
    I called the number, they said it is suppose to be out today lol. I well at least the last chat I did exposed that Verizon doing the bloat right now

    Sent from my ADR6400L using Android Central Forums
    The first chat said that too.
  12. #12  

    Default Re: Samsung Chat Rep

    I thought the pre-orders were shipping directly from Samsung? Wouldn't VZ have put the bloat on before this?
  13. #13  
    TallyHo's Avatar
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    Default Re: Samsung Chat Rep

    Quote Originally Posted by matt0715 View Post
    I called the number, they said it is suppose to be out today lol. I well at least the last chat I did exposed that Verizon doing the bloat right now

    Sent from my ADR6400L using Android Central Forums
    What!?!?!?!?!?!?

    Boat on a Verizon phone?? Say it ain't so!

    I know what I will be doing after I log into mine

    Root>Remove All Verizon Apps
    zak123321 likes this.
  14. Thread Author  Thread Author    #14  
    matt0715's Avatar

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    Default

    Quote Originally Posted by TallyHo View Post
    What!?!?!?!?!?!?

    Boat on a Verizon phone?? Say it ain't so!

    I know what I will be doing after I log into mine

    Root>Remove All Verizon Apps
    At least it let's us know the phones almost here

    Sent from my ADR6400L using Android Central Forums
  15. #15  

    Default

    Quote Originally Posted by TallyHo View Post
    What!?!?!?!?!?!?

    Boat on a Verizon phone?? Say it ain't so!

    I know what I will be doing after I log into mine

    Root>Remove All Verizon Apps
    I wonder if the ics feature that would allow us to remove bloat without root would be disabled by Verizon?
  16. #16  

    Default Re: Samsung Chat Rep

    Quote Originally Posted by ansextra View Post
    I thought the pre-orders were shipping directly from Samsung? Wouldn't VZ have put the bloat on before this?
    They can do it over the air before they ship the phones to the carriers or just load the devices up before they packaged them. Either way, Verizon doesn't have to physically touch the phones to get their software on it. They can have samsung do it. And since this isn't samsungs first vow phone I'm sure they have a good process in place.
  17. #17  

    Default Re: Samsung Chat Rep

    Quote Originally Posted by dpham00 View Post
    I wonder if the ics feature that would allow us to remove bloat without root would be disabled by Verizon?
    Disabling isn't really the same as removing them. Touchwiz already allows you to hide apps from the launcher and ICS one ups that by also stopping it from running. And if it's like previous devices, some of the verizon apps/services probably won't be able to be disabled/removed without breaking other things.
  18. #18  
    brewzer's Avatar

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    Default Re: Samsung Chat Rep

    Quote Originally Posted by dpham00 View Post
    I wonder if the ics feature that would allow us to remove bloat without root would be disabled by Verizon?
    I have heard rumors of this, not only on VZW but Sprint and AT&T as well. I don't know anything definitively though.
  19. #19  

    Default

    Quote Originally Posted by PJnc284 View Post
    Disabling isn't really the same as removing them. Touchwiz already allows you to hide apps from the launcher and ICS one ups that by also stopping it from running. And if it's like previous devices, some of the verizon apps/services probably won't be able to be disabled/removed without breaking other things.
    For me, the main issue is bloat ware running. If it can be disabled, then at least it doesn't use resources, except disk space. Obviously, full removal is best, but for those that don't want to root, the ability to disable is most welcome.
  20. #20  

    Default Re: Samsung Chat Rep

    Resources shouldn't really be an issue with 2GB of memory and most of the pre-installed apps/services have little to no impact on performance/battery life. And in the end, you're still waiting for verizon to fine tune their mess before pushing updates which is the main issue.
  21. #21  

    Default

    Quote Originally Posted by PJnc284 View Post
    Resources shouldn't really be an issue with 2GB of memory and most of the pre-installed apps/services have little to no impact on performance/battery life. And in the end, you're still waiting for verizon to fine tune their mess before pushing updates which is the main issue.
    It isn't when apps are working properly that I am worried, more like when apps behave badly like the ballsbuster app when the thunderbolt was released or vla when it was snuck on via update on the rezound.

    You are right though, assuming that the apps are working correctly, then it should not make much difference.
  22. Thread Author  Thread Author    #22  
    matt0715's Avatar

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    Default Re: Samsung Chat Rep

    I talked to Yasmin again and asked her what the software update was for and she said verizon is putting applications on the phone, so the bloat is confirmed!
  23. #23  

    Default Re: Samsung Chat Rep

    Quote Originally Posted by matt0715 View Post
    I talked to Yasmin again and asked her what the software update was for and she said verizon is putting applications on the phone, so the bloat is confirmed!
    It's not bloat...it's user experience enhancements!!!!!!
  24. Thread Author  Thread Author    #24  
    matt0715's Avatar

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    Default Re: Samsung Chat Rep

    Quote Originally Posted by PJnc284 View Post
    It's not bloat...it's user experience enhancements!!!!!!
    Oh my bad!
  25. #25  

    Default Re: Samsung Chat Rep

    lol, poor yasmin

    I did another chat and get yasmin this time

    wonder how many times they've received the same question
    markhallyo likes this.
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