1. lagunarad's Avatar
    I placed my order through verizonwireless.com and received the confirmation email on 6/26. Every time I try to login and check my order status via the link in the email, I get this "We do not have a record of Order Number... "

    I called Verizon and they said my order is in the system.

    Anyone else experience this?
    07-02-2012 04:40 PM
  2. Premium1's Avatar
    use the longer #( preorder confirmation)
    Alcarnor14 and BostonBeats88 like this.
    07-02-2012 04:43 PM
  3. Wnrgway's Avatar
    When using the link to check your order, make sure you select the correct location for where you placed the order.
    07-02-2012 05:28 PM
  4. Failure2Comply's Avatar
    use the longer #( preorder confirmation)
    +1
    07-02-2012 06:34 PM
  5. wowpaw's Avatar
    Use this link: https://preorder.verizonwireless.com...cSearchInit.do
    and put in your preorder confirmation #
    npompei likes this.
    07-02-2012 09:52 PM
  6. lagunarad's Avatar
    Thank you, that worked.
    07-02-2012 11:31 PM
  7. dpham00's Avatar
    When using the link to check your order, make sure you select the correct location for where you placed the order.
    sometimes it isn't correct. i ordered over the phone but it didn't show up as a phone order, however, it did work as a web order.
    07-02-2012 11:34 PM
  8. johnatthebar's Avatar
    I'd been having this problem and just now realized (after I dunno, maybe 7 years) that Verizon has my last name spelled wrong. Works now!
    07-02-2012 11:37 PM
  9. facedown41's Avatar
    i had this same problem, my solution was that apparently the form treated my last name as my first name. pretty lame but whatever, as long as I get my phone.
    07-03-2012 09:25 AM
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