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  1. Thread Author  Thread Author    #1  
    lagunarad's Avatar

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    Default We do not have a record of Order Number XXXXXX

    I placed my order through verizonwireless.com and received the confirmation email on 6/26. Every time I try to login and check my order status via the link in the email, I get this "We do not have a record of Order Number... "

    I called Verizon and they said my order is in the system.

    Anyone else experience this?
  2. #2  

    Default Re: We do not have a record of Order Number XXXXXX

    use the longer #( preorder confirmation)
  3. #3  

    Default Re: We do not have a record of Order Number XXXXXX

    When using the link to check your order, make sure you select the correct location for where you placed the order.
  4. #4  

    Default Re: We do not have a record of Order Number XXXXXX

    Quote Originally Posted by Premium1 View Post
    use the longer #( preorder confirmation)
    +1
    Google is "Skynet". I know that one day my Android phone is going to turn into a robot and try to kill me, but I am o-k with that.
  5. #5  

    Default Re: We do not have a record of Order Number XXXXXX

    Use this link:
    and put in your preorder confirmation #
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  6. Thread Author  Thread Author    #6  
    lagunarad's Avatar

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    Default Re: We do not have a record of Order Number XXXXXX

    Thank you, that worked.
  7. #7  

    Default Re: We do not have a record of Order Number XXXXXX

    Quote Originally Posted by Wnrgway View Post
    When using the link to check your order, make sure you select the correct location for where you placed the order.
    sometimes it isn't correct. i ordered over the phone but it didn't show up as a phone order, however, it did work as a web order.
  8. #8  
    johnatthebar's Avatar

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    ICS 4.0.4 (stock), JB 4.1

    Default Re: We do not have a record of Order Number XXXXXX

    I'd been having this problem and just now realized (after I dunno, maybe 7 years) that Verizon has my last name spelled wrong. Works now!
    BH, Certified Geekologist
  9. #9  
    facedown41's Avatar

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    Default Re: We do not have a record of Order Number XXXXXX

    i had this same problem, my solution was that apparently the form treated my last name as my first name. pretty lame but whatever, as long as I get my phone.

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