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  1. Thread Author  Thread Author    #1  
    daso's Avatar

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    Default Here's a new One on the cancelled order status

    So after reading about some of the Amex issues people have been having, I've been keeping a close eye on my order status. Lo and Behold, I just saw my order status changed from shipping by the 11th to the 19th (I only placed my order for a blue 32gb on the 22nd). So I cal verizon to find out what the deal is, and they look it up then try to call the online order center which is closed, then he looks up notes on my oder and said the order was cancelled because when they looked up my sim card, the number didn't match and there was some kind of error in the order. What the hell does that mean?? Seriously, a sim card error cancelled my order? I sold my GN (Stupid move in the first place) and now I'm using my old Thunderbolt. Now, they have to call me back tomorrow to follow up on my order and see what they can do. I am really annoyed at VZW. Has anyone else gotten this line of you know what?
  2. #2  
    ibcop's Avatar

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    Default Re: Here's a new One on the cancelled order status

    I haven't heard that before but hopefully they will make it right.
  3. #3  

    Default Re: Here's a new One on the cancelled order status

    Did you sell your GNEX with your sim card in it?
  4. Thread Author  Thread Author    #4  
    daso's Avatar

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    Default Re: Here's a new One on the cancelled order status

    Quote Originally Posted by slopokdave View Post
    Did you sell your GNEX with your sim card in it?
    No, phone wiped and sim card removed.
  5. #5  

    Default Re: Here's a new One on the cancelled order status

    amex issues?
  6. #6  
    dubge's Avatar

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    Default Re: Here's a new One on the cancelled order status

    ya what are the amex issues? I just had 2 GSIIIs get charged to my amex, one will be here tomorrow and the other on Wed
    Samsung Galaxy Note 3
  7. Thread Author  Thread Author    #7  
    daso's Avatar

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    Default Re: Here's a new One on the cancelled order status

    I thought it could be that and called Amex to see if a charge attempt was made, but they said no charge attempt was made and that if it was that it would be approved. Who knows what the deal with VZW is. I'm starting to think I might have to go to a store to get one. Do stores sell full price phones?
  8. #8  
    dubge's Avatar

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    Default Re: Here's a new One on the cancelled order status

    yes they sell them full price
    Samsung Galaxy Note 3
  9. #9  

    Default Re: Here's a new One on the cancelled order status

    That's really weird. I wish Verizon would just admit they made a mistake, instead of acting like it isn't their fault! I'm sorry!
  10. #10  
    ibcop's Avatar

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    Default Re: Here's a new One on the cancelled order status

    Quote Originally Posted by dubge View Post
    ya what are the amex issues? I just had 2 GSIIIs get charged to my amex, one will be here tomorrow and the other on Wed
    Something about the charge not saying "Verizon" but something like "Telephony Equipment" or something along those lines. Amex was declining a lot of the charges, based on this name.
  11. #11  
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    Default Re: Here's a new One on the cancelled order status

    Same here. Mine is now shipping on the 19th also...but will call to see why is that....

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