Email disappears from phone after a few hours

**mo chorney** · 02-02-2013, 12:43 PM

RESPONSE to Cheryl Pelly
I have this problem too (S3 MAIL app with new phone with JellyBean) ... using my sympatico.ca email which is hosted on Hotmail...
I use Outlook Express to access my mail on my PC...
I did go in on Outlook Express "tick the box to keep emails on the server for your chosen time limit" (none specified).
However, I still have the problem...

Anyone else have any ideas???

**BBSeattle** · 02-03-2013, 09:33 AM

Originally Posted by Kevin7777

Thanks for that info!

I chatted with Samsung Support this morning and it has nothing to do with your email clients. Confirmed that the Galaxy S3 deletes old emails automatically as soon as it receives new emails and there is no fix for this issue. The Chat support person I talked to said he will forward the issue to the support team, so don't bang your heads around trying to figure this one out - it's not an Android issue.

Here's a quirky little way around this. Open the email you want to keep and delete it. Click the "Trash Can" icon and it will go into your "Trash" Folder. Do it quick because if you get another email, it will be automatically deleted to who knows where. So far, all my emails stayed in the "Trash" folder that I wanted to keep.

Samsung didn't really think this one out to well, going back to my iPhone tomorrow!

I think I am misunderstanding you, or at least I hope I am.
Your statement regarding the GS3 automatically deleting emails (regardless of who you heard it from) after a new one is received is completely incorrect.
I have 3 email accounts set up, a POP3, corporate and Gmail. 2 of the three are set up through Outlook and I have never had a single email deleted "automatically". I have had the GS3 since day one.
I would tend to believe that your issues ARE in fact with your email server or Outlook settings.

**LoriRedRaider** · 02-07-2013, 05:34 PM

I found the solution on my phone....I upgraded phones from the Galaxy to the Galaxy S3 and I was using the same e-mail account on both which is a live.com account (hotmail)...the S3 was removing the e-mails after just a few days which my Galaxy phone did not do.

Here is what I had to do....on the phone go to the e-mail app (I am using the one that came on my phone) and select "Settings" then click on the account under the "Added accounts" section then go down to the "Exchange ActiveSync settings" then click on "Period to sync Email" and change it to All. Now all of your e-mails will show back up. I was very happy to finally find this setting.

**Admagic3** · 02-07-2013, 08:41 PM

I think I've solved this... try this scenario:

Let's say you have your mail on a pop server and you have a local laptop/desktop and a smartphone.

Now, your POP gathers your emails and they are synced with BOTH your desktop/laptop and your phone (when they sync).

If your laptop is set up as a POP email type, once you have read/accessed the mail on your laptop, it is deleted from the server the next time the laptop syncs.

And the next time your phone (even if it's set to IMAP) syncs to the server, the message is no longer there, so it "scrubs it" from the phone as well.

Does this make sense?

The obvious test to see if this is your problem, is to reconfigure the account on both the laptop/desktop AND the phone as IMAP accounts. Because if either one is a POP account, the other will sync with your empty server all the time. This way, whether it is the laptop or the phone that's syncing, they will each still have messages to download from the server, because neither device will signal a deletion. On Macs (in Mac Mail) there is actually a checkbox that you can "untick" called "Remove downloaded messages from the server" (unticking this will anable IMAP status without needing to recreate the mailbox).

This was my problem, because reconfiguring the Mac Mail account as an IMAP has stopped the problem.

So fa.

Hope this helps.

Admagi3