I just got off the phone for the 2nd time today with VZW tech support. They have been great since I first opened a ticket with them on July 11th. I have been having horrible signal strength/quality issues since receiving it on the 9th. I was also having trouble with the 4g-3g handoff. I did get a new SIM as suggested and that issue seems to have gotten slightly better. At our house we now get 1 bar of signal and have to use WiFi for any apps or surfing. Our Droid X's always had full 3g signal.We were also away this past weekend and we had 1x (along with quickly dying batteries) while our family members had full 3g on their Droid2 and BB on VZW. My wife is also having similar issues with her SGS3.
When I opened up the ticket I was the first to call in with this issue. Now, 2 weeks later, they are "seeing massive issues with this" and the majority of the calls they are receiving are about that. The support agent said they are working closely and quickly with Samsung on an MR update help with the problem. They are also getting a lot of calls about the WiFi bug where it keeps asking you to use WiFi even though you have those settings turned off. They offered to send me a replacement today but they don't have any to send as they are out of stock. They had also offered to waive the re-stock fee for both of phones if we decided to get different phones while we were in the 14 day period but that ended on Monday. Amazingly they will now still give us a few more days to use that option if we decide since the notes were made on our account during the period. It actually seemed to me that the support agent was pushing for me to go that route - specifically the RAZR MAXX. In fact, when I went into my local store for the SIM swap the agent said "you should have just got a RAZR MAXX". Believe me, the MAXX is awesome but after seeing the 2 screens next to each other it makes me want to stay with the S3. Not sure what to do.
Make sure that if you are having similar issues with your VZW SGS3 that you call into VZW tech support and haven them open a support ticket.
When I opened up the ticket I was the first to call in with this issue. Now, 2 weeks later, they are "seeing massive issues with this" and the majority of the calls they are receiving are about that. The support agent said they are working closely and quickly with Samsung on an MR update help with the problem. They are also getting a lot of calls about the WiFi bug where it keeps asking you to use WiFi even though you have those settings turned off. They offered to send me a replacement today but they don't have any to send as they are out of stock. They had also offered to waive the re-stock fee for both of phones if we decided to get different phones while we were in the 14 day period but that ended on Monday. Amazingly they will now still give us a few more days to use that option if we decide since the notes were made on our account during the period. It actually seemed to me that the support agent was pushing for me to go that route - specifically the RAZR MAXX. In fact, when I went into my local store for the SIM swap the agent said "you should have just got a RAZR MAXX". Believe me, the MAXX is awesome but after seeing the 2 screens next to each other it makes me want to stay with the S3. Not sure what to do.
Make sure that if you are having similar issues with your VZW SGS3 that you call into VZW tech support and haven them open a support ticket.