Phone is on its way to Samsung for repair.
06-24-2013 05:20 AM
- I was having issues with my 4g not connecting even in a strong signal area. Talked to Verizon and they wanted to replace it with a refurb. I called Samsung and they told me to send it in and they would repair it and return it for free. At least I know I will have the same phone and not one that was returned for who knows why. They said it would in no way affect the warranty. So if the cannot fix it I still have the Verizon option.09-05-2012 07:17 PM
If you have a back up device and/or you can live without your phone for a couple weeks then the mfr warranty is a good AND no cost option. If you need quick repair or replacement, or you caused the failure, a service plan makes sense.
Use your head and make an intelligent choice based on your needs. Don't buy into "scare tactics" from the sales person OR anyone who thinks a service plan is a con. IMO the plans that Verizon or other carriers offer are not always the best plans available. Do your research before buying your next phone to determine what is available from the seller. I prefer Best Buy because of their Black Tie protection. It has saved me 3 times and my wife twice. There are other plans out there too. Make the choice that's best for you.09-05-2012 09:29 PM
- dpham00Moderator Team VP
also, carriers go beyond their legal obligation by taking the phone back within 1 year. really, carriers have no legal obligation to take the phone back for warranty repair, as your warranty is with the manufacturer or their designee. just like, if you bought a Dell computer from Best Buy, 6 months later, it breaks, you come back to Best Buy (assuming you didn't buy any extra protection), then what do you think they will tell you? Sure, we will take the computer back?09-05-2012 10:38 PM
- Not to be the bearer of bad news but their repair department is horrible. They had my GS3 for about 3 weeks and not only didn't repair it properly but actually created more problems with the phone then when I had it before. I called to complain yesterday and the tech said that they are overwhelmed with defective Gs3's because the phone was launched on so many carriers. They wouldn't even replace the defective battery that my phone came with and the tech said that it's a possibility that they didn't even touch the phone. I had the same logic as the op but at the end of it I'm heading over to Verizon later today to get a refurb setup and at least a new battery. Samsung's warranty repair techs can't even directly communicate with you or even the techs that answer the phone. Supposedly they replaced a component and just left my battery in the box that I shipped it with. If you already sent it good luck but the turn around time that they quote you is bs. I was without my phone for over 3 weeks and they didn't repair any of the 3 issues that I sent it in for. I wish I had just opted for the warranty replacement through Verizon because a month ago there was a chance of getting a new phone.09-06-2012 04:35 PM
- 09-10-2012 05:16 PM
- You are right and I should have just gotten a replacement from Verizon to start with. I've since called them and they asked me to go to a corporate store so they can reproduce the issues that I'm reporting. I've been busy the last week but I'm heading over tomorrow. I just have to make sure that the battery is low so they can see how long the phone is taking to charge because it seems to be a bit faster when I'm over 60%. They said they would normally just send me a replacement without a visit to the store but because I had 5 replacements on my Gnex I have to physically go in. The crazy thing is that i was ready to give up on the gnex after 2 or 3 replacements but they gave me no other option. Considering I bought this phone at full retail this should be a non issue in my books.09-10-2012 05:47 PM
- I recently sent mine back due to a complete failure. They replaced the mother board. Took a few days each way for shipping and they had the phone about 3 days at most. So I was using a back up phone for a little over a week.
I am back on my S3 now and it is working great!
Posted via Android Central App06-24-2013 05:20 AM
- Samsung Android Phones
- Samsung Galaxy S3
- Verizon Galaxy S III
Phone is on its way to Samsung for repair.
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