Well this whole mess started about a month ago or so when my #1 gs3 decided to start making a rattling noise, the thread I made about it is right here. So after posting that I called up verizon and got a refurb sent on its way out to me because I'd had the phone for about a month when it broke. Well with #2 it all seemed great until I instantly noticed that the home button didn't work right, it didn't have a click to it, would get stuck down, and only registered a push when it was exactly in the middle. This was not acceptable for a $600 device at all, so I gave verizon a call again and they sent out #3.
Well with number three the first thing I realized was apparently my back cover didn't fit right on this phone, so a call was made to big red who directed me it to a verizon store where they replaced my back cover with another one that actually fit right oddly enough. Then right after I got back from that I realized that there were two huge scratches right across the middle of the screen, apparently caused when the phone was getting fixed originally, that I missed noticing earlier because the battery cover wouldn't fit right. So then I called up good old verizon again and they sent out #4. Well that phone seemed fine for a couple days until I made a phone call and realized that the top speaker, the one used for regular phone calls, had a terrible buzzing to it whenever someone was talking over the line. So it was another call to verizon who had me bring it to the verizon store again who then told me there that they couldn't do anything for the next week and half because I already had three phones in the system. Apparently verizon's system only lets you have three phones in the process at once and I had to wait until the warehouse on the opposite side of the country had received all the phones I'd sent back before they could send me #5.
*week and half later* I called them up again and out comes #5. Well this phone seemed to work decently fine except for the fact it got excessively hot from normal usage, compared to the last 4 devices I'd had. So I called up verizon yet again and they decided the best thing to do would be to send out another one. So that's when I got #6, which had its own issues of the touch screen not responding to various touches, which is really obnoxious. So I give verizon another call and they proceed to send out #7 which I received yesterday. The first thing I noticed wrong with this particular device is that, yet again, the back cover won't go on right. Considering that the cover fit just perfectly on the last 4 devices, it's ridiculous. Also this phone gets really hot too from normal usage. So I called up verizon again and they told me that, yet once again, I've reached the maximum amount of devices that I can have in the system at once. So I'm stuck with a phone that's back cover doesn't go on completely and overheats, for the next week at least. Well all I can say is I hope #8 is better than the last 7.
After all this though I do have to give verizon's tech support a shout-out for being extremely helpful, they will always answer quickly and do their best to solve your problem. Also apparently after your first replacement device they give you overnight shipping on all the ones afterwards. Along with verizon's tech support I also want to thank the screen protector company skinomi a ton for sending me out another screen protector even though they didn't have to at all, after one got ruined on one of the bad phones.
I really do love this phone when it's working right, but I haven't had much of a chance to really personalize it yet for obvious reasons. So has anyone else ever had a terrible cycle of bad phones like this or am I just horribly unlucky?
Well with number three the first thing I realized was apparently my back cover didn't fit right on this phone, so a call was made to big red who directed me it to a verizon store where they replaced my back cover with another one that actually fit right oddly enough. Then right after I got back from that I realized that there were two huge scratches right across the middle of the screen, apparently caused when the phone was getting fixed originally, that I missed noticing earlier because the battery cover wouldn't fit right. So then I called up good old verizon again and they sent out #4. Well that phone seemed fine for a couple days until I made a phone call and realized that the top speaker, the one used for regular phone calls, had a terrible buzzing to it whenever someone was talking over the line. So it was another call to verizon who had me bring it to the verizon store again who then told me there that they couldn't do anything for the next week and half because I already had three phones in the system. Apparently verizon's system only lets you have three phones in the process at once and I had to wait until the warehouse on the opposite side of the country had received all the phones I'd sent back before they could send me #5.
*week and half later* I called them up again and out comes #5. Well this phone seemed to work decently fine except for the fact it got excessively hot from normal usage, compared to the last 4 devices I'd had. So I called up verizon yet again and they decided the best thing to do would be to send out another one. So that's when I got #6, which had its own issues of the touch screen not responding to various touches, which is really obnoxious. So I give verizon another call and they proceed to send out #7 which I received yesterday. The first thing I noticed wrong with this particular device is that, yet again, the back cover won't go on right. Considering that the cover fit just perfectly on the last 4 devices, it's ridiculous. Also this phone gets really hot too from normal usage. So I called up verizon again and they told me that, yet once again, I've reached the maximum amount of devices that I can have in the system at once. So I'm stuck with a phone that's back cover doesn't go on completely and overheats, for the next week at least. Well all I can say is I hope #8 is better than the last 7.
After all this though I do have to give verizon's tech support a shout-out for being extremely helpful, they will always answer quickly and do their best to solve your problem. Also apparently after your first replacement device they give you overnight shipping on all the ones afterwards. Along with verizon's tech support I also want to thank the screen protector company skinomi a ton for sending me out another screen protector even though they didn't have to at all, after one got ruined on one of the bad phones.
I really do love this phone when it's working right, but I haven't had much of a chance to really personalize it yet for obvious reasons. So has anyone else ever had a terrible cycle of bad phones like this or am I just horribly unlucky?
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