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  • 1 Post By john guzik
  1. Thread Author  Thread Author    #1  

    Default lock screen? black screen blocks dialing voicemail

    Hi all,

    When I try to enter my voicemail password which is a total of 6 numbers, I can most often enter the first 3 and then the screen goes black and I can't complete the voicemail entry so I can't access my voicemail. It did this a few times before but I was able to hold my finger on the top portion of the screen above the dial pad numbers and complete the password entry. Now that doesn't work. Just this afternoon it started going black after entering one password number.

    I thought it was perhaps the reminder app I had installed so I uninstalled that today and rebooted the phone. Problem did not go away. I went into the phone settings --> display --> screen timeout, it's set to one minute. Settings --> display --> touch key light duration, I tried all the settings in there and that had no effect. My Settings --> display --> smart stay is enabled.

    I'm out of ideas -- any suggestions? I can't be w/o my voicemail. Right now I have one message I can't access.

    Thanks for your help.
    Deb
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  2. #2  

    Default Re: lock screen? black screen blocks dialing voicemail

    As a temporary solution have you tried putting your password in as part of the voicemail number?

    Or make sure your power button is not set to hang up phone calls and when the screen goes black just briefly push the power button and the screen will come back on.
  3. #3  
    zeteo's Avatar

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    Default Re: lock screen? black screen blocks dialing voicemail

    I have experienced the same thing. I think it's the proximity sensor. When you go to enter the numbers, try keeping the phone horizontal and be very careful to avoid the sensor. Hope this helps!
  4. Thread Author  Thread Author    #4  

    Default Re: lock screen? black screen blocks dialing voicemail

    As a temporary solution have you tried putting your password in as part of the voicemail number? Or make sure your power button is not set to hang up phone calls and when the screen goes black just briefly push the power button and the screen will come back on.
    Power button: yes, but it immediately goes black again. // Where do I find the setting for the power button to check the "not set to hang up" option? I don't find that.

    Voicemail pw: no, I can try that but that's not going to cure the problem really.

    I think it's the proximity sensor. When you go to enter the numbers, try keeping the phone horizontal and be very careful to avoid the sensor. Hope this helps!
    I'm not familiar with the proximity sensor. Where would I find the setting for that? Is it the same as the gyroscope calibration?

    I just tried disabling Smart stay, didn't help.
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  5. Thread Author  Thread Author    #5  

    Default Re: lock screen? black screen blocks dialing voicemail

    I found the settings for the power button and answering key. These are disabled by default. Found the setting for the voicemail # and tried that. I keep getting the "Welcome to Verizon Wireless" message instead of my voicemail.

    - - - Updated - - -

    I switched from Swipe to open the lock screen to having to use a code and this switch allowed me to access my voicemail. So it's the Swipe to unlock that maybe is the problem. I will keep testing.
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  6. #6  

    Default Re: lock screen? black screen blocks dialing voicemail

    bring up your dial pad. Hit the menu button and go to call settings. Under call settings, go to voicemail settings. You should see a screen with *86. After the *86 add a comma and then your password, example *86,1234. and save it. Now when you go call voicemail, it will automatically enter your password.
    sent from my awesome Galaxy S3
    Thanked by:
    AxlMyk 
    AxlMyk likes this.
  7. #7  

    Default Re: lock screen? black screen blocks dialing voicemail

    Son of a gun. *86,PWd works. Thanks
  8. #8  

    Default Re: lock screen? black screen blocks dialing voicemail

    you're welcome. Glad I could be of assistance.
    sent from my awesome Galaxy S3
  9. Thread Author  Thread Author    #9  

    Default Re: lock screen? black screen blocks dialing voicemail

    This is going from bad to worse or at least bad to bad. I tried the voicemail with the comma and I can access it that way (thanks). However, I didn't like inputting a pin number which seemed to cure the problem so I switched to a pattern. Well apparently that's also a swipe thing because the problem came back. What's worse is that the phone won't let me change the screen lock with pattern to anything else.

    When I go into Screen lock secured with pattern thinking I could disable it, all I get is the option to confirm (and I suppose change) the pattern. When I go to "With swipe lock" which is disabled, I check the box to enable so that "Lock screen options" will be enabled. Once in there, I got nothing to help me change away from the pattern thing.

    So, how can I get all my options back so that I can go back to inputting a password.

    Does this sound like an app conflict or something wrong with the phone?
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  10. Thread Author  Thread Author    #10  

    Default Re: lock screen? black screen blocks dialing voicemail

    I found my way in. I needed to confirm the screen lock pattern and then it allowed me into the rest of the options for this section.
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  11. Thread Author  Thread Author    #11  

    Default Re: lock screen? black screen blocks dialing voicemail

    Any ideas on if this a hardware or software or conflicting app issue?

    Sent from my SCH-I535 using Tapatalk 2
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  12. #12  

    Default blank screen blocks dialing password or option

    Before you try to enter a password (eg, voicemail #) or select an option (eg press one for english) during a call, make sure you hold the phone (SIII) with the right hand and enter the numbers with the left hand......Using the phone as a left hander (ie, holding the phone with the left hand) causes most lefties to place their right hand too close to the proximity sensor when entering the password which causes the screen blanking......the proximity sensor thinks it is sensing your face; thus turning off the screen.....fishinfool5
    Last edited by john guzik; 12-26-2012 at 04:06 AM.
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    Damaris Castro likes this.
  13. #13  

    Default Re: lock screen? black screen blocks dialing voicemail

    Thank you for your answer!!!

    I have been having this problem while trying to access my voicemail and it was becoming very frustrating. I tried your simple solution and it actually works, ha...Awesome! and thanks.
  14. #14  

    Thumbs up Re: lock screen? black screen blocks dialing voicemail

    Thank you, holding in the right hand did the trick! This was driving me insane!
  15. #15  

    Default Re: lock screen? black screen blocks dialing voicemail

    I tried all of these things and none of them worked. Finally while searching online I found the answer on a review of the phone on a WalMart site.
    I took off the screen protector and voila, it's working. Though simple enough I am a tad bit annoyed that the "experts" from straight talk that I was having a correspondence of emails with did not have an answer for me.

    But now what do I do for screen protection?
  16. #16  
    Vudumedic's Avatar

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    Default Re: lock screen? black screen blocks dialing voicemail

    Try a different screen protector. There are several with cutouts for the sensor or clean the area over it very well.

    Posted via Android Central App
  17. #17  

    Default Re: lock screen? black screen blocks dialing voicemail

    I was having the same problem only it was with entering information into IVR systems, press 1, enter account dispatch ID number etc.
    Open dial pad > menu button > call settings > uncheck "Auto screen off during calls
    When checked it turns on the proximity sensor during calls. Downside, the screen stays on during calls now.
  18. #18  

    Default Re: lock screen? black screen blocks dialing voicemail

    The problem is a setting ...go to the phone, then menu in lower left corner, then call settings,and then uncheck "Turn off Screen during calls Turn on proximity sensor during calls".
    This worked for me !

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