My new S3 randomly powers off

**gasneed202** · 10-20-2012, 08:00 AM

My new s3 I bought about 2 weeks ago randomly powers off. This has happened 2 time in wich i had to remove the battery and replace it to get it to turn back on. I have the factory battery and am not rooted. Any help?

**GC736** · 10-20-2012, 08:48 AM

Have you downloaded the update that pushed out this week? Random shut downs was part of the changelog.

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**gasneed202** · 10-20-2012, 08:50 AM

Yea. Did the download. It randomly shut down before and now after the download.

**brandonx1000** · 10-20-2012, 10:34 AM

factory reset it, if the problem persists, you may need a replacement

**Dws51** · 10-24-2012, 11:20 PM

Has been happening to me also. A couple of times while on the phone and a few times while on the web.
Just did a factory reset( what a pain, not rooted), so I will hope this solves it.

**MatrixMan** · 10-25-2012, 06:43 AM

Happened to me for the first time yesterday. Stock, with latest update.

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**UT_chic** · 10-29-2012, 09:07 PM

Same thing happened to me when I bought my GS3. Was a pain to do a battery pull 2-4 times a day. Took it back to to get it exchange and haven't had the problem since.