1. GatorPT's Avatar
    I received a letter from Asurion thanking me for my recent transaction on a replacement device. They then regretted to inform me that because it was my second claim in 12 months they would be canceling my insurance effective immediately! Here's the problem I HAVE THE SAME S3 I BOUGHT THROUGH PREORDER. Someone had used my number and received two Galaxy S 3 devices, and had them shipped to a different address . I contacted Verizon about this and the phones were active in other states. Has anyone else ever been the victim of this fraud?

    Sent from my SCH-I535 using Android Central Forums
    11-27-2012 10:47 AM
  2. Paul627g's Avatar
    Can't say I've had any problems in the past with Asurion, which is what Sprint uses also.

    I have made multiple claims on the same device within a 12 month period and have had good results.

    I would really look more into this, especially if there is evidence/proof of varying shipment addresses other than your own.
    11-27-2012 10:55 AM
  3. GatorPT's Avatar
    The whole situation doesn't make sense. There is supposed to be a deductible paid upfront, and cannot be billed to account. So the thief either paid the deductible with a CC (would have the perps name) or the deductible was never issued (inside job from Asurion). The whole fact that the shipping address was changed only on the Asurion side is strange. My Verizon account still shows my address. I'm thinking this may have been an Asurion employee. I did some research and this has been going on for a while.

    Sent from my SCH-I535 using Android Central Forums
    11-27-2012 11:21 AM
  4. GatorPT's Avatar
    Also I remember one day (the day Verizon told me the claim was made) , I received an email and text from Verizon saying that there was a change in my billing account and a letter would be in the 'My Verizon' documents. I never could find the letter explaining what was changed. This screams fraud all over it. Somewhere in one of these two companies dishonest employees are taking us for a ride.

    Sent from my SCH-I535 using Android Central Forums
    11-27-2012 11:28 AM
  5. fofjjsr's Avatar
    I have seen a lot of phone/email scams going around that people have fallen for and giving out account information recently. Verizon should take care of this for you. Might take a little bit but the fraud team is real good and does a great job investigating these types of things. Give it time and it will be taken care of.
    11-27-2012 11:41 AM
  6. GatorPT's Avatar
    Verizon has been great so far, have talked to two people and they seemed to genuinely care, and help me out. I really just want to know how this happened. I'm not one to fall for scams through email or text, so I wonder if my computer could be infected, but I have Norton 360 running all the time, I don't visit shady sites on my phone or laptop. Who knows?

    Sent from my SCH-I535 using Android Central Forums
    11-27-2012 12:15 PM
  7. Ricky Babalu's Avatar
    Do you shred your Verizon phone bill? I have been the victim of Identity Fraud twice! I shred everything with my name or address on it (might be paranoid), but better safe than sorry. Does not necessarily have to be a problem with your PC, text, or email. It is real easy for someone to dig through your trash and get loads of info on you.
    11-27-2012 12:46 PM
  8. paintdrinkingpete's Avatar
    Do you shred your Verizon phone bill? I have been the victim of Identity Fraud twice! I shred everything with my name or address on it (might be paranoid), but better safe than sorry. Does not necessarily have to be a problem with your PC, text, or email. It is real easy for someone to dig through your trash and get loads of info on you.
    You actually get a paper bill? Save the trees (and more importantly your shredder), go paperless my man!
    Kamen, pblakk, Maya and 3 others like this.
    11-27-2012 01:29 PM
  9. The dood's Avatar
    The whole situation doesn't make sense. There is supposed to be a deductible paid upfront, and cannot be billed to account. So the thief either paid the deductible with a CC (would have the perps name) or the deductible was never issued (inside job from Asurion). The whole fact that the shipping address was changed only on the Asurion side is strange. My Verizon account still shows my address. I'm thinking this may have been an Asurion employee. I did some research and this has been going on for a while.

    Sent from my SCH-I535 using Android Central Forums
    I had Asurion with sprint & was able to have my claim billed to my account. 4 crappy replacements later, including one that the screen was falling out of. (right from the box) I no longer waist my money on "insurance".

    Sorry to hear of the bad luck!
    Imo, Asurion IS the scam.

    Sent from my PH44100 using Android Central Forums
    11-27-2012 01:42 PM
  10. pblakk's Avatar
    Also I remember one day (the day Verizon told me the claim was made) , I received an email and text from Verizon saying that there was a change in my billing account and a letter would be in the 'My Verizon' documents. I never could find the letter explaining what was changed. This screams fraud all over it. Somewhere in one of these two companies dishonest employees are taking us for a ride.

    Sent from my SCH-I535 using Android Central Forums
    Did you verify your billing and address info with Verizon??

    Sent from my DROID RAZR HD
    11-27-2012 01:49 PM
  11. Kamen's Avatar
    I had Asurion with sprint & was able to have my claim billed to my account. 4 crappy replacements later, including one that the screen was falling out of. (right from the box) I no longer waist my money on "insurance".

    Sorry to hear of the bad luck!
    Imo, Asurion IS the scam.

    Sent from my PH44100 using Android Central Forums
    This is why I buy my phones at Best Buy and opt for their insurance. Instead of getting a crappy refurb replacement they give you a brand new phone and they are much easier to deal with than Asurion. Plus they cover water damage for those times your phone accidentally falls in the toilet...
    11-27-2012 03:13 PM
  12. GatorPT's Avatar
    Did you verify your billing and address info with Verizon??

    Sent from my DROID RAZR HD
    I have, I looked through my profile and billing address is my address. I'm hoping it's just a employee that did this, and not someone who has all of my personal info for banks and my life outside of cellular. I definitely am going to start shredding everything.

    Sent from my SCH-I535 using Android Central Forums
    11-27-2012 03:25 PM
  13. gaijin82's Avatar
    Inside job at Asurion sounds most likely. If you haven't been charged the 100 dollars each for the replacement phones then you haven't been hacked. The whole idea with Identity theft is that they spend YOUR money, not theirs.

    Sent from my Nexus 7 using Android Central Forums
    11-27-2012 05:30 PM
  14. pblakk's Avatar
    I agree it's probably just an inside job at Asurion. Have them clear those fraud claims somehow. They have to.

    Sent from my DROID RAZR HD
    11-27-2012 05:45 PM
  15. GatorPT's Avatar
    Well they(Asurion) cleared my account, and did so rather quickly. The lady didn't seem surprised or taken back by the fact they were taken for fraud. That tells me that this issue happens pretty frequently and is probably an inside job and they know it.

    Sent from my SCH-I535 using Android Central Forums
    11-28-2012 09:28 AM
  16. pblakk's Avatar
    Well they(Asurion) cleared my account, and did so rather quickly. The lady didn't seem surprised or taken back by the fact they were taken for fraud. That tells me that this issue happens pretty frequently and is probably an inside job and they know it.

    Sent from my SCH-I535 using Android Central Forums
    Nice at least they cleared your account. So the deductible would be 100 bucks for an S3 in general correct?

    Sent from my DROID RAZR HD
    11-28-2012 11:26 AM
  17. Sting32's Avatar
    If you got an email saying you got something, that you didnt do, it is called PHISHING. Read up, I get emails throughout my workplace, saying newegg or some retailer is shipping your item, login to confirm... Be careful. more than 90% of the staff where I work even know what newegg is... if you use Internet Explorer turn on "status bar" this way you can see that the link for logon to newegg.com that it looks like on the email, actually takes you to something like http;//fakeaddress.newegg1ss.com for example. if you click the link in email, you logon they just copy and past what you typed into a list of account usernames and passwords they can buy stuff with.
    11-28-2012 04:03 PM
  18. pank's Avatar
    Something is very, very fishy with this situation (no, not saying it's fishy on your end... just in general).
    You need to be really careful and get something in writing that this is truly cleared up. When you get a replacement phone you only have 14 days (I think it's 14 days) to ship your old phone back to VZ.

    If not they can add the full cost of your phone to your bill and you don't want that! Good luck, hope it gets cleared up.
    11-29-2012 06:21 PM
  19. Srambo217's Avatar
    Damn son, never heard of this happening!

    Sent From My Rooted/Modded SGSIII - If I've helped you please click 'Thanks'!
    11-29-2012 07:50 PM
  20. Claudia Leon1's Avatar
    The same situation just happened to me. They sent me a letter saying that my insurance was discontinued because they had processed the maxium amount of claims in 2 months when I haven't filed any!!! This is very disturbing and upseting. When I called Asurion all they told me was "We are sorry, do you want your insurance reinstalled back?, The letter was sent by mistake. When I called verizon they assured me that assurion had sent one phone to Florida and one to Philadelphia under my name. Asurion was not helpful at all, and they even told me why I was so upset if they hadn't charge me anything. Please be careful with this insurance company. I think I'll better save on my own in case if my phone brakes off, than be dealing with this insurance companies.
    04-03-2013 04:54 PM
  21. brandonx1000's Avatar
    Sorry to ressurect this thread, but I just had this happen to me. However, it looks like the person couldn't verify something so they called me. Whoever did this, said they lost the phone down a storm drain and used an email address similiar, but with a lot of extras to mine. Asurion placed something called an eye on fraud on my account. They will now require papers faxed in, but that's fine. I've never made a claim yet.
    10-09-2013 03:44 PM

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