02-15-2013 09:52 AM
- I just got my replacement for the HTC 8X (Verizon gave me the Galaxy SIII because I had too many 8X replacements). The one thing they didn't replace or give me was a battery or the battery door (I didn't know about this as I just switched to verizon). So, I was told to go to amazon and get the battery and I found one that is supposed to be OEM sold by 360 Mobile Solutions. I'm still a bit skeptical as it had some negative reviews as most batteries do but I wanted to know if anyone had any experiences with the batteries from Amazon. I was going to get one from AT&T but I wasn't sure if it would work in my model. Thanks for the answers in advance!02-07-2013 09:46 AM
- Wait - they swapped PHONE MAKE and MODELS for you but did not supply a battery and back? That is not a Verizon thing - that is an ***** behind the counter thing. If you are swapping one phone for another, identical phone, yeah, they do that (although it's the battery only in my experience). But swapping for a different phone type and then saying you need to spend cash to get a battery and back? I would talk to the manager of the store on that one.02-07-2013 10:03 AM
- I talked to the supervisor at Verizon's online store and this their new policy when it comes to alternate replacements. It's crazy. I would think that if I bought a brand new 8X with a battery and battery installed, then I should at least get a USED phone with the same.02-07-2013 10:24 AM
- OK, if that's so then it's one more point against Verizon. That policy is pure idiocy. I'd be real leery of batteries that claim they are OEM but which are cheap. Knockoffs are a plague on Amazon, and they all claim to be OEM. I don't know how you can tell who is lying, but chances are it approaches 100%. You might look at the Android Central store and see what they have. As for the back, I'm sorry. Maybe someone smarter than me can help.02-07-2013 10:35 AMLike 2
- That is crazy that they will not give you a replacement back or battery for a different replacement phone.
Id be wary of batteries off of Amazon as well. I will say I bought this setup and it has worked well. I don't get quite the battery life as the stock battery but it's pretty close. You also get a spare and a charger which will more then make up for it.
Amazon.com: QCELL 2X SAMSUNG Galaxy S3 2100MAH BATTERY + FREE UNIVERSAL BATTERY CHARGER (COMPATIBLE WITH SAMSUNG GALAXY S3 GT-I9300, SPRINT L710, VERIZON I535, T-MOBILE T999, AT&T SAMSUNG I747, U.S. CELLULAR R530)**WITH NFC CAPABILITIES FOR S BEAM02-07-2013 12:01 PM
- There is NO way this is Verizon's actual policy. I'd call Customer Service and get it straightened out. What they gave you is hardly a replacement if you can't use it.
Granted, that's just my opinion, but it seems ludicrous. I've heard plenty of accounts on this forum alone of folks getting their devices switched with no mention of this whatsoever.
As far as batteries go, most of the time you order one, you are NOT going to get a back-plate to go with it unless it's an extended battery of some kind that requires a custom battery cover, so the advice to just "order one from Amazon" is even more ridiculous.
FWIW, if you really need one, you can get an OEM (Samsung) battery from right here at AC:
Samsung 2100mAh Standard Battery with NFC for Galaxy S3 - Android Batteries - ShopAndroid
Again, you're NOT going to get a battery cover if you order this.
You could also go the extended battery route, which will at least include a back cover...but I still think it's crazy that you'd have to do that...
Seidio Innocell 3500mAh Extended Life Battery for Samsung Galaxy S3 - Android Batteries - ShopAndroid (no NFC)
Seidio Innocell 3500mAh Super Extended Life Battery w/ NFC for Samsung Galaxy S3 - Android Batteries - ShopAndroid (w/ NFC)02-07-2013 12:25 PM
- I have to agree with Paintdrinkingpete. This just seems so far out there as to verge on insane. Definitely call Verizon. Don't call the store. A replacement you can't use is not a replacement. They DID ask you to keep your old battery when replacing your phone with an identical one, but you never had to buy anything. The more I think about it the more it seems to me that these people are misinformed or indulging in a bit of a salesmanship tactic called lying.02-07-2013 12:37 PM
- You called Verizon and they confirmed that the new policy is if you have to get sent a new model phone because they can't get you a working warranty replacement, you have to buy a battery and back cover?
I'm dumbfounded...you already have to buy new accessories for the different model phone, and now they don't even send you a complete phone. Hopefully as this gets out, Verizon takes some heat over it because this policy is absurd.02-07-2013 07:13 PM
- This same thing happened to me when they had to replace my TBolt 9 times. When they send you a replacement phone, it is a refurb phone,and none of them come with backs or batteries. I just went on Amazon and bought extended battery, and they all come with a back. But, because you got a refurb phone they always expect you to keep your current back and battery, but when you get a different model, you're on own.02-07-2013 11:17 PM
- I left Verizon last year after the same thing happened to me. They exchanged my phone to the thunderbolt but refused to give me a battery or back. The manager said I could purchase a battery at best buy cheap but wouldn't address the issue of where to get a back.
Sent from my EVO 4G LTE02-08-2013 08:50 AM
- dpham00Moderator Team VPThey do have a kit that includes the charger, battery and back, but Verizon rarely sends it out. Typical cpo replacement is phone only. You can ask for a phone with an embedded battery as a replacement to avoid this issue. Fyi, a good percentage of the time cpos come with the back even though Verizon says it does not. No guarantees of course.
Sent from my Verizon Galaxy Note II02-09-2013 07:08 AM
- I can also confirm that you have to buy a back cover and a battery if you decide to change device models. I bought the gs3 cover and battery from the Verizon tech who authorized my swap. It cost about $47 for both and he did tell me I could get it cheaper on amazon but since new phone was being overnighted I didn't want to wait. I was lucky enough to get the S3 as a replacement for my Droid Charge, so it was still a great bargain. I am one happy VZN customer about now! Love this phone!02-10-2013 02:10 PM
- I can also confirm that you have to buy a back cover and a battery if you decide to change device models. I bought the gs3 cover and battery from the Verizon tech who authorized my swap. It cost about $47 for both and he did tell me I could get it cheaper on amazon but since new phone was being overnighted I didn't want to wait. I was lucky enough to get the S3 as a replacement for my Droid Charge, so it was still a great bargain. I am one happy VZN customer about now! Love this phone!
You go through several screwed up phones, all of the same model. So you have been inconvenienced by bringing your phone back multiple times, only to have it replaced with another malfunctioning piece of junk. During this time, your malfunctioning phone most likely cannot access the very service you are paying for. I am quite certain Verizon is not going to pro-rate your bill for that lost usage time.
Verizon finally deigns to replace your continually messed up phone with a model which you may have better luck with. BUT, you are expected to buy the battery and back so you can, you know, actually USE what you are paying for. And somehow this seems like a good idea to Verizon????? Am I the only one seeing something badly wrong here?02-10-2013 02:26 PM
- That may be the case with others but not me. I was on my second Charge. Had the Charge since Sept 2011. To be able to swap out to the GS3 for $47 was a deal. I could have chosen to get the cover and batt from amazon, but didn't want the delay. They would have swapped for another Charge but I wanted a newer phone with less problems.02-10-2013 02:48 PM
- OK, if that's so then it's one more point against Verizon. That policy is pure idiocy. I'd be real leery of batteries that claim they are OEM but which are cheap. Knockoffs are a plague on Amazon, and they all claim to be OEM. I don't know how you can tell who is lying, but chances are it approaches 100%. You might look at the Android Central store and see what they have. As for the back, I'm sorry. Maybe someone smarter than me can help.
Sent from my SCH-I535 using Android Central Forums02-10-2013 05:56 PM
Swapping to another device isn't generous. It's good, ethical business. Being treated well by a company shouldn't be looked on as anything more than expected. The mobile carriers are making what is technically called a BUTTLOAD of money off us - profits are through the roof. I think popping for a fifty cent (their cost) injection molding and a $10 (their cost) batter isn't too much to ask.
I guess I need to expand this. You signed a contract. You got a phone. Verizon took your $200 or whatever, took your contract and said, in effect - ok. We have a deal. I give you this phone for $200. In exchange for that you sign a contract that says you will pay us, every month for 2 years. X number of $$$. We in return will provide you that phone at a subsidized cost and service. They failed on two counts - the phone they are providing for your promise and cash does not work. Secondly, the service they promise is now inaccessible. The phone failed through no fault of your own, and moreover, every replacement we gave you also failed. THEY are liable, not you. Therefore THEY need to make you whole. Giving you a device you have to add more money to the pot for to make it useable is, well, if I were doing it I'd expect a lawsuit.02-10-2013 06:11 PM
- Just as a quick update, I got the Galaxy S III and I'm loving it so far. The only issue is that I believe I got a counterfeit battery from Amazon. The seller was 360 Mobile Solutions and was said to be OEM Samsung batteries; but for one, the battery only lasts for about three hours with heavy use, it froze my phone twice, and I was curious about the battery so I decided to take the Samsung wrapping off to reveal the cell and there was a plastic black "filler" material between the wrapping and the cell. From what I found about this "filler", its used to make up for the space deficit of the battery cell being too small (please correct me if I'm wrong) thus making it a counterfeit. I also called Samsung and they couldn't verify the serial number. So I contact the seller and here's what they told me:
"The product you purchased is not a counterfeit as these batteries can be found directly on Samsung's website. You can go-to Samsung and type in the model number of the battery you received to confirm the model number is genuine. The Galaxy S III series has numerous model numbers for both international and domestic carriers. There is a combination of over 5+ Galaxy S3 model numbers and between those models there are 3 versions of the batteries. We would be happy to offer you a refund for the battery. Simply request a refund from the Manage Orders page and we will promptly accept it. You will receive instructions to return the battery to us and we will provide you with a refund once returned. Kindly let us know if you have any further questions."
Please feel free to respond as I would like to know if this is in fact counterfeit but Samsung couldn't verify the serial and its a bit odd that their referring me to a site that isn't Samsung itself because I called Samsung by phone.02-10-2013 09:05 PM
- 02-11-2013 05:30 AM
- It might be hard to believe but now Verizon will not send you a back and battery if you choose to switch devices. I know they used to do so, but when my wife went from the Charge to the GNex, I had to purchase the extended battery and cover.
The 3 hours of on screen time is about what I get on a genuine S3 Samsung battery. Isn't that about the best you can expect?
Sent from my SCH-I535 using Tapatalk 202-12-2013 08:19 PM
- After reading this thread it makes me wish or hope for a new option for phone service. Verizon have become too big for their own good. AT&T are tyrants for the most part. Sprint and T-Mobile just don't have the coverage I need at this time. How long before Google gets their "secret" phone service available for the US?02-14-2013 05:17 AM
- By robstunner in forum AT&T Galaxy S III AccessoriesReplies: 14Last Post: 08-03-2012, 09:34 AM
- By Rickgsx in forum Verizon Galaxy NexusReplies: 12Last Post: 11-24-2011, 06:53 PM
- By SpaceDroid in forum Sprint Galaxy S II Epic 4G TouchReplies: 96Last Post: 11-20-2011, 03:43 PM
- By bwonghk in forum Samsung Galaxy S IIReplies: 12Last Post: 08-18-2011, 04:46 AM
- By zmetl in forum Samsung Galaxy TabReplies: 0Last Post: 11-07-2010, 04:36 PM
LINK TO POST COPIED TO CLIPBOARD