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Verizon S3: HELP!! Trying to un-root VIA ODIN but doesn't recognize my phone
I bought an Galaxy S3 from a lady through Verizon. I later come to find it it's been rooted.
I don't know anything about rooting or modding, I'm a newb.
Something was malfunctioning in the phone and Verizon has sent me another, but I need to send this one back. If they find out it's been rooted, I will be charged the full amount for the replacement phone.
I did a lot of research for hours and came to this. A step by step instructional on how to un-root it. I've got Odin and the other software I need downloaded. I have Odin open and I just need Odin to recognize my phone, this is the last step. Then I get this error message. Something about the USB is malfunctioning, to disconnect and re-connect and if it's still doing it, the software on the phone could be bad.
I've tried everything. Unplugging and re-plugging. Different cords. Different computers. Bluetooth. NOTHING WORKS. I've installed the drivers for the phone. My computer simply will not recognize the phone.
Any help guys?? I've seen a lot of people with the same problem, but no answers.
And please, use newb language with me. I have no idea about phones or rooting or software.