Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 5 of 5
Like Tree1Likes
  • 1 Post By GSDer
  1. Thread Author  Thread Author    #1  

    Default Unfortunately, Contacts has Stopped

    Just upgraded to Android 4.3 through Verizon OTA. Since updating, my contacts app and phone app have stopped working. The error message is, "Unfortunately, contacts has stopped." I have tried several fixes that others have posted, including 1) changing the time settings, 2) clearing the cache and data for contacts and contacts storage, 3) unsyncing and resyncing Google account, and 4) factory reset. None of these solutions has worked. But I did notice that my baseband version of is I535VRUCML1, whereas my contacts version is listed as 4.1.2-I535VRBMF1. Thus, I was wondering if there is a conflict between the contacts version being from the old 4.1.2 Android and the new 4.3 on my phone. Any thoughts?
  2. #2  
    Golfdriver97's Avatar

    Posts
    19,338 Posts
    Global Posts
    19,752 Global Posts
    ROM
    Liquidsmooth ROM

    Default Re: Unfortunately, Contacts has Stopped

    Quote Originally Posted by mawzi View Post
    Just upgraded to Android 4.3 through Verizon OTA. Since updating, my contacts app and phone app have stopped working. The error message is, "Unfortunately, contacts has stopped." I have tried several fixes that others have posted, including 1) changing the time settings, 2) clearing the cache and data for contacts and contacts storage, 3) unsyncing and resyncing Google account, and 4) factory reset. None of these solutions has worked. But I did notice that my baseband version of is I535VRUCML1, whereas my contacts version is listed as 4.1.2-I535VRBMF1. Thus, I was wondering if there is a conflict between the contacts version being from the old 4.1.2 Android and the new 4.3 on my phone. Any thoughts?
    Welcome to the forums.
    You are most likely correct. To clear this conflict you can try clearing cache in recovery. Here is how: [Guide] Rebooting into Recovery Mode for the Galaxy S2, S3, and Tab2.

    Phone Timeline
    'If we could change ourselves, the tendencies in the world would also change.' - Mahatma Gandhi
    Community Guidelines and also here
  3. Thread Author  Thread Author    #3  

    Default Re: Unfortunately, Contacts has Stopped

    Oh yes, I forgot to mention in my original post that I've already tried clearing cache in recovery, and it didn't work.
  4. #4  

    Default Re: Unfortunately, Contacts has Stopped

    Quote Originally Posted by mawzi View Post
    my contacts version is listed as 4.1.2-I535VRBMF1.
    That's not good. If wiping the system cache in Recovery mode doesn't work you can try using the Kies software on your computer to reload the firmware (you'll have to update to Kies v3 if you haven't already done so) or you can use Odin to reload the stock firmware http://forum.xda-developers.com/show....php?t=2589314

    Of course, backup anything important before taking this course of action.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk Pro
    Golfdriver97 likes this.
  5. Thread Author  Thread Author    #5  

    Default Re: Unfortunately, Contacts has Stopped

    Quote Originally Posted by GSDer View Post
    That's not good. If wiping the system cache in Recovery mode doesn't work you can try using the Kies software on your computer to reload the firmware (you'll have to update to Kies v3 if you haven't already done so) or you can use Odin to reload the stock firmware [FIRMWARE] Official VRUCML1 tar file - xda-developers

    Of course, backup anything important before taking this course of action.

    Sent from my rooted, debloated, deodexed Sinclair ZX-80 running CM -0.001 using Tapatalk Pro
    I reloaded the firmware using ODIN just as GSDer posted and the problem is now resolved. Thanks GSDer! Note: in application manager --- All --- contacts, my contacts is NOW version 4.3-I535VRUCML1. I'm guessing the conflicting versions caused the error.
    Last edited by mawzi; 01-24-2014 at 08:51 PM.

Similar Threads

  1. update notes on google contacts
    By Bill Groomes in forum AT&T Samsung Galaxy S4
    Replies: 2
    Last Post: 02-23-2014, 04:35 PM
  2. New contacts not importing into google contacts
    By doublestack1 in forum Motorola Droid MAXX
    Replies: 3
    Last Post: 01-25-2014, 03:18 PM
  3. HTC One X has been slow in general lately and I'm not sure why
    By MFThomas in forum General Help and How To
    Replies: 1
    Last Post: 01-23-2014, 09:09 PM
  4. Replies: 0
    Last Post: 01-23-2014, 06:40 PM
  5. Phone Contact not syncing to Outlook via Kies
    By empeyg in forum Android 4.1 / 4.2 / 4.3 Jelly Bean
    Replies: 0
    Last Post: 01-23-2014, 06:13 PM

Posting Permissions