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  1. Thread Author  Thread Author    #1  

    Default HTC One on Network Extender fading voice?

    I have the older Verizon Network Extender (SCS-26UC4) and I'm noticing on certain calls the incoming voice will fade and then come back. This is happening on my wife's one as well. I've noticed that it happens to certain people and not others. I have placed some test calls to 800 numbers and there is one that will do it every time and others never do it. When I disconnect the extender the problem goes away. Anyone else experiencing this?
  2. #2  

    Default Re: HTC One on Network Extender fading voice?

    I've had that happen, and I don't have an extender. It seems to happen sometimes when I lower the in-call volume. Like it lowers too much, and then comes back.
  3. #3  

    Default Re: HTC One on Network Extender fading voice?

    Thank heavens, someone else is having the same issue. I was on the phone with a Verizon Tech trying to figure out this weird issue. They want to send me a new phone, however I'm not sure that will fix the problem. Today no one could hear me when I made calls. I turned off the extender and all is well. I'm not sure if it's an extender issue of the HTC doesn't play nice with the Extender.
  4. Thread Author  Thread Author    #4  

    Default Re: HTC One on Network Extender fading voice?

    I had the extender before the One and it worked good. My problem is the people can hear me fine, they fade in and out on me. I have 2 HTC One's in the house and they both do it. Verizon has been working this for a month now.
  5. #5  

    Default Re: HTC One on Network Extender fading voice?

    That is exactly what is happening to me.
  6. #6  

    Default Re: HTC One on Network Extender fading voice?

    I've experienced this a little in the past, but didn't think too much of it. Yesterday it was really noticeable. I too have an older extender. I hardly make calls though. I will have to test it this afternoon when I'm out just to see. I've had three other phones on this extender and none of them had this issue, other issues but not this one, and two of those were HTC.

    I'm assuming that I come in OK to those I've talked to, but that is based on no one complaining. Again I do not make a lot of calls.
    Sent from my HTCOX Fōn.
  7. #7  

    Default Re: HTC One on Network Extender fading voice?

    I spent time on the phone with tier 2 tech. This is a toughy since the problem is not on the system. Something strange happened during the test. He had me dial the #48 to make sure it was connected to the extender. When he made the call to me it was the best volume level I have ever had on a call while on the extender. In addition, he noted no problems in hearing me. I'm curious if the HTC One is not making a smooth transition to the extender. Maybe if we work together we can solve this.
  8. Thread Author  Thread Author    #8  

    Default Re: HTC One on Network Extender fading voice?

    Did he say dialing #48 and seeing the Network extender icon in the status bar is any different? I would think they are both doing the same thing?
  9. #9  

    Default Re: HTC One on Network Extender fading voice?

    My guess is the tech didn't know that the One showed the network extender in the notification bar. On my Inc and Rezound the only way to know for sure was #48.
  10. #10  

    Default Re: HTC One on Network Extender fading voice?

    What the heck is a network extender never heard of it

    having a great day now Free
  11. #11  

    Default Re: HTC One on Network Extender fading voice?

    Quote Originally Posted by stryper View Post
    What the heck is a network extender never heard of it...
    Well for us lucky people who have trouble getting a signal in our homes Verizon sells this router size box that picks up your cellular signal and transmits calls over your internet connection. I have a first gen unit that only does voice but some second or third gen units do voice and data. Only 1X from what I've heard but before I had Wi-Fi I would have loved even that slow connection. It was a one time buy with no contract and worked as long as you have a Verizon agreement. It was supposed to work with other carriers devices but I question that, as I have a Sprint device as my work phone and I get no signal at all even standing next to the thing.
  12. #12  

    Default Re: HTC One on Network Extender fading voice?

    He didn't say if there was any difference. I have shown the icon every time the phone did the fade out and in. The #48 seems to force a complete connection to the extender vice connecting because it is a "stronger connection" . What I am wondering if it is showing the icon, but not completely connecting. I'll admit I'm grasping at straws here. . All I know is since I did that #48 and forced the link, I haven't had the problem. I do think this is an HTC software issue. I have noticed in searches that other HTCs demonstrate problems with extenders from the fade in and out issue, to folks not being able to hear them in a conversation. I'm still working with tech support. I think this is a known issue.
  13. Thread Author  Thread Author    #13  

    Default Re: HTC One on Network Extender fading voice?

    Thats interesting. Ill have to try that. thats 3 ways to know your on the extender, double tone when dialing, the notification in status bar, and #48 notifies you, and possibly gives stronger connection.
  14. #14  

    Default Re: HTC One on Network Extender fading voice?

    Quote Originally Posted by gerrya View Post
    Thats interesting. Ill have to try that. thats 3 ways to know your on the extender, double tone when dialing, the notification in status bar, and #48 notifies you, and possibly gives stronger connection.
    Since you have the big problem on both phones I'll be curious what happens. Please keep us posted. I'm still debating pushing for another phone. I love the HTC one, however I need it to work on the extender since mi wife's Samsung has 0 signal without it.
  15. Thread Author  Thread Author    #15  

    Default Re: HTC One on Network Extender fading voice?

    Do you know what extender you have? The older one, or the newer 3G one they are selling now. Mine is the older one SCS-26UC4. The newer one is the SCS-2UO1? Both are made by Samsung.
  16. #16  

    Default Re: HTC One on Network Extender fading voice?

    I got mine 3 months ago. It is the latest model the 2U01. It only supports 3g. They don't have one yet that does 4g.
  17. #17  

    Default Re: HTC One on Network Extender fading voice?

    With the extender it used to be that it had a hierarchy list, that was for phone numbers. Not sure if or how that would play for the device itself? I hope you are seeing an improvement, but is it psychosomatic?
  18. Thread Author  Thread Author    #18  

    Default Re: HTC One on Network Extender fading voice?

    Quote Originally Posted by texchap View Post
    I got mine 3 months ago. It is the latest model the 2U01. It only supports 3g. They don't have one yet that does 4g.
    Well thats good to know, I wont bother getting the new one, if its happening on both. There has to be more people out there with the HTC One and this problem. One thing I notice is that if people on the other end speak loud there voice never fades, if there softer spoken it happens everytime.
  19. #19  

    Default Re: HTC One on Network Extender fading voice?

    Quote Originally Posted by VidJunky View Post
    With the extender it used to be that it had a hierarchy list, that was for phone numbers. Not sure if or how that would play for the device itself? I hope you are seeing an improvement, but is it psychosomatic?
    LOL who knows. It got so bad the other day that no one could hear me on the other end they said it was a garbled mess. I didn't have the fade issue, that only seems to happen to me on incoming calls. I finally had to turn off the extender to make calls. I work out of my home so my call volume is heavy. The HTC operate great without the extender. It could have been a fluke. The extender is on now and there have been no issues. I honestly don't know. This is the weirdest thing I have had happen with a cell phone. The jury is still out on whether or not I'm going to push for a different phone. What ticks me off is that the problem became noticable after the 14 day "give it a try" period of time.
  20. #20  

    Default Re: HTC One on Network Extender fading voice?

    Quote Originally Posted by texchap View Post
    I got mine 3 months ago. It is the latest model the 2U01. It only supports 3g. They don't have one yet that does 4g.
    Just curious, I've had unlimited the whole time I've had my extender and now I have Wi-Fi, does using 3G or some data there of cost against your plan, or is it like Wi-Fi, as much as you can consume?
  21. #21  

    Default Re: HTC One on Network Extender fading voice?

    Your wifi is still providing the data. There is no data cost.
  22. #22  

    Default Re: HTC One on Network Extender fading voice?

    Not good guys, I went all the way through Tier 3 tech support. The issue is with the phone. They tried to increase power to the Extender, believe it or not the fade happened when I called them to report the results. They recommended a replacement. I have a galaxy s4 (insist on 32 gb they'll try to pawn off a 16gb) It wasn't the best of experiences. The customer service person at first gaffed off the recommendation of the tier 3 and kept insisting it wasn't policy to replace one device with another. I had to demand to talk to a supervisor, she checked came back and told us (I was on with store manager) that she could. To top it off she sent it to an address that I haven't lived at in 6 years. Luckily I caught it and called back. This has been a fiasco.
  23. #23  
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    Default Re: HTC One on Network Extender fading voice?

    Quote Originally Posted by DMBMARKT View Post
    I've had that happen, and I don't have an extender. It seems to happen sometimes when I lower the in-call volume. Like it lowers too much, and then comes back.
    I have had this happen as well, without the network extender.
  24. #24  

    Default Re: HTC One on Network Extender fading voice?

    No, you're not alone!

    Both my wife and I have experienced this on a nearly continuous basis since we got the HTC One. The volume goes up and down a few times after a call is made and then usually stays so low you can't hear the other person. This seems to be a problem only with the combination of the HTC One and the this particular wireless extender. Other people have used the Wireless extender when they're over and had no problems... unless they own an HTC One.

    Strangely enough, even working off the Verizon towers, you can still hear a slight yo-yo-ing of the sound level during a call... it is very subtle. It is almost as if there is some sort of volume auto-compensation code in place.

    Tried working with Verizon and HTC, HTC is extremely rude and claims their phones are "as is" and don't guarantee that they will work with anything else. Verizon has been a bit more helpful and tried a number of things since August including replacing the phones, but really the only thing that fixes it is to pull the plug on the wireless extender and work off the towers... although they are weak in our area.

    A couple of patches ago, it magically started working, so I assumed it was a permanent fix. Unfortunately, this week the problem has returned and with a vengeance; it is worse than ever. The volume now drops to such a low level that even with the speaker phone turned on you can barely hear the caller. As a bonus, now the phone calls are contaminated with a large amount of static to boot. The extender still works great with my friend's phones but I've had to just pull the plug on it and lean up against an outside wall to get my calls to go through.

    Eight months of this non-sense is about enough. I can't believe they still have found a solution.
  25. Thread Author  Thread Author    #25  

    Default Re: HTC One on Network Extender fading voice?

    I noticed that after the kitkat update it seemed to have gotten better, but about a week ago my wife complained about it once again. I have given in to using my Bluetooth headset all the time while at home on the extender. Verizon knows about the issue but they really don't have an answer. I guess if you push hard enough they will give a different phone, but I don't really want a different phone unless it's an M8:-)

    Sent from my Nexus 7 using Tapatalk
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