Problem after 4.3 update! please help

[mgdking]

Since I have installed this update I can no longer access the storage on my one via usb to pc? Before the update I would just plug the usb in and windows would ask if I wanted to open this mass storage device and I would just click yes and then I was in. Now there is nothing. I tried explorer but cant gain access that way either. Is there something I need to install or change in the phones settings now? Also what the hell is MTP mode? Running stock 4.3 now and was stock 4.2.2 before this update. Do I need to update a driver on my pc now to accommodate 4.3? I am drawing a blank now as to what the deal is??? Can someone please point me in the right direction? And yes I have tried different usb cables

 

[Dakotabaker98]

havent heard of that? weird? what about battery life. have you notiecd any battery life issues since the update?

 

[findwaldo]

Having this problem too...has anyone gotten past this?

 

[merv007]

I had a somewhat similar problem on my HTC Incredible several years ago. Here is my post in that forum on how I solved it. Hope this helps.
http://forums.androidcentral.com/verizon-droid-incredible/139956-pc-cant-see-sd-card.html

 

[findwaldo]

Okay, when I plugged the phone in today, I clicked on HTC... listed under devices & drives. It opened up a window that let me click on Internal Storage which gave me the access that was needed. Definitely a different process then what was followed before the update (I would click on a drive...now it just asks me to insert a disk).

 

[merv007]

I installed the HTC syn manager which, I think, installs the necessary drivers. After that, the HTC showed up in windows explorer as findwaldo explained in his post.