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  1. Thread Author  Thread Author    #1  

    Question Defective One - go through Verizon or HTC?

    So, my One's top speaker sounds like blown and the phone is still under full warranty. Who would be better to contact: HTC or Verizon?
  2. #2  
    UJ95x's Avatar

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    Default Re: Defective One - go through Verizon or HTC?

    HTC. If it's an issue like a blown out speaker, the warranty should cover it. That way you don't get charged like you would if you were using an insurance claim

    Sent from my Galaxy S4 running SlimKat 4.4.2
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
  3. Thread Author  Thread Author    #3  

    Default Re: Defective One - go through Verizon or HTC?

    Quote Originally Posted by UJ95x View Post
    HTC. If it's an issue like a blown out speaker, the warranty should cover it. That way you don't get charged like you would if you were using an insurance claim

    Sent from my Galaxy S4 running SlimKat 4.4.2
    Thanks. I'm not under insurance, but still with the factory warranty.
  4. #4  
    UJ95x's Avatar

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    Default Re: Defective One - go through Verizon or HTC?

    Quote Originally Posted by R01k View Post
    Thanks. I'm not under insurance, but still with the factory warranty.
    All the more reason to go through HTC

    Sent from my Galaxy S4 running SlimKat 4.4.2
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
  5. Thread Author  Thread Author    #5  

    Default Re: Defective One - go through Verizon or HTC?

    Quote Originally Posted by UJ95x View Post
    All the more reason to go through HTC

    Sent from my Galaxy S4 running SlimKat 4.4.2
    Yeah, sounds good to me.
  6. #6  

    Default Re: Defective One - go through Verizon or HTC?

    Under full warranty? Go through Verizon....call CS, they will have a replacement to you by tomorrow.
  7. #7  

    Default Re: Defective One - go through Verizon or HTC?

    I had a blown speaker issue on my HTC rezound. Verizon Sent me a replacement under warranty

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  8. #8  

    Default Re: Defective One - go through Verizon or HTC?

    From what I understand, with HTC you will need to send the phone in and it could take a week or more......
  9. #9  

    Default Re: Defective One - go through Verizon or HTC?

    I had my camera replaced through HTC. My phone was in great shape with 0 other issues so I didn't want to mess with a refurb from Verizon. When I got my phone back it was updated and at the time s-off wasn't achievable. I contacted Verizon and they sent a replacement (really wanted s-off again so I figured I'd try it)...it had horrible gaps and the body didn't line up. It also still had the camera issue. I sent it back right away. If you like the shape your phone is in and can handle it being gone for a week, HTC is by far the way to go.

    Sent from my HTC6500LVW using Tapatalk
  10. Thread Author  Thread Author    #10  

    Default Re: Defective One - go through Verizon or HTC?

    Verizon sent me a refurbished one with a huge gap on the top edge that I sent back inmediately. Then they gave another without gaps but with a tiny dent in the bottom edge. Anyways, I can very well live with that. So far no problems with the replacement... knocking on wood.
  11. #11  
    UJ95x's Avatar

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    Default Re: Defective One - go through Verizon or HTC?

    Quote Originally Posted by R01k View Post
    Verizon sent me a refurbished one with a huge gap on the top edge that I sent back inmediately. Then they gave another without gaps but with a tiny dent in the bottom edge. Anyways, I can very well live with that. So far no problems with the replacement... knocking on wood.
    Wow. That sucks D:

    Sent from my Galaxy S4 running SlimKat 4.4.2
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
  12. #12  

    Default Re: Defective One - go through Verizon or HTC?

    Quote Originally Posted by R01k View Post
    Verizon sent me a refurbished one with a huge gap on the top edge that I sent back inmediately. Then they gave another without gaps but with a tiny dent in the bottom edge. Anyways, I can very well live with that. So far no problems with the replacement... knocking on wood.
    Verizon's CLNR program is iffy at best, but if you have a problem, just send it back. A CLNR should look like new.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    R01k likes this.

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