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  1. Thread Author  Thread Author    #1  
    kwitel's Avatar

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    Default New KitKat version; I have lost the names of everyone in SMS!

    Would greatly appreciate if someone could help me out with this.
    I downloaded the latest update today and although I am not fond of many of these color changes I seem to have lost the names associated with their respective phone numbers, in my calls and SMS views.

    The numbers are stored in my Outlook Exchange account but they are no longer coming up on my phone. Others on the other hand are showing up.

    Any idea whats going on here??
  2. #2  
    Ry
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    Default Re: New KitKat version; I have lost the names of everyone in SMS!

    Quote Originally Posted by kwitel View Post
    Would greatly appreciate if someone could help me out with this.
    I downloaded the latest update today and although I am not fond of many of these color changes I seem to have lost the names associated with their respective phone numbers, in my calls and SMS views.

    The numbers are stored in my Outlook Exchange account but they are no longer coming up on my phone. Others on the other hand are showing up.

    Any idea whats going on here??
    Sounds like you need to re-sync maybe?
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  3. Thread Author  Thread Author    #3  
    kwitel's Avatar

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    Default Re: New KitKat version; I have lost the names of everyone in SMS!

    Quote Originally Posted by Ry View Post
    Sounds like you need to re-sync maybe?
    Resync with what exactly...Exchange?

    My "Exchange ActiveSync" is checked off, but it says there are zero contacts there.
    Do you know how to backup text messages first?

    And then how I can "resync" with exchange?

    Ive lost all of my other settings too....very frustrating.
  4. #4  

    Default Re: New KitKat version; I have lost the names of everyone in SMS!

    I had a similar problem. Try removing your Exchange ActiveSync account from your phone and reinstalling it. It worked for me. I hope this helps!

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