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  • 1 Post By dpham00
  1. Thread Author  Thread Author    #1  

    Default Can't Find Update?

    I got the Sense 6 update notification a few days ago and did not install it immediately because I was not in a position to have my phone be out of service for 10-15 minutes. I kept pressing 'not now' or whatever it was for a few days. Now I'm ready to update but the update is nowhere to be found. When I go into settings>software update>check new and press, nothing happens. Ideas?
  2. #2  

    Default Re: Can't Find Update?

    Shut down the phone, pull battery and sim and restart. Sometimes that would get the update re initiated. It helped in my Thunderbolt and rezound.

    On my note 3, there is an option to update when plugging into the computer and installing the Verizon update utility, not sure if it is applicable for you.

    A factory data reset may help.

    Otherwise, if the update is shown on Verizon's website but you can't get it then call Verizon customer service. They will make you do a factory data reset anyway. And if they can't troubleshoot it, they should send you a replacement, at least they did so for my Rezound.

    Finally, you may be able to download the ruu, and install of manually. I did it for my old Thunderbolt. Keep in mind that there are risks to downloading the ruu, so make sure you only download from a source that you trust. Personally I would use this method as a last resort.



    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
  3. #3  
    joe_fresh's Avatar

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    Default Re: Can't Find Update?

    Quote Originally Posted by dpham00 View Post
    Shut down the phone, pull battery and sim and restart. Sometimes that would get the update re initiated. It helped in my Thunderbolt and rezound.

    On my note 3, there is an option to update when plugging into the computer and installing the Verizon update utility, not sure if it is applicable for you.

    A factory data reset may help.

    Otherwise, if the update is shown on Verizon's website but you can't get it then call Verizon customer service. They will make you do a factory data reset anyway. And if they can't troubleshoot it, they should send you a replacement, at least they did so for my Rezound.

    Finally, you may be able to download the ruu, and install of manually. I did it for my old Thunderbolt. Keep in mind that there are risks to downloading the ruu, so make sure you only download from a source that you trust. Personally I would use this method as a last resort.



    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
    HTC one has a non removable battery. Try looking in your downloads folder.
    Blackberry Curve 8330 - Blackberry Storm 2 9550 - iPod Touch 4th gen - Apple Iphone 4 - Motorola Droid RAZR MAXX HD Motorola RAZR HD (wife) - HTC One
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  4. #4  

    Default Re: Can't Find Update?

    Quote Originally Posted by joe_fresh View Post
    HTC one has a non removable battery. Try looking in your downloads folder.
    Thanks, completely drew a blank on that one. But a restart may still help.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
    joe_fresh likes this.
  5. #5  
    joe_fresh's Avatar

    Posts
    416 Posts
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    ROM
    HTC One stock

    Default Re: Can't Find Update?

    Quote Originally Posted by dpham00 View Post
    Thanks, completely drew a blank on that one. But a restart may still help.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3
    All good ma man, that is what we are here for. too many damn phones out there
    Blackberry Curve 8330 - Blackberry Storm 2 9550 - iPod Touch 4th gen - Apple Iphone 4 - Motorola Droid RAZR MAXX HD Motorola RAZR HD (wife) - HTC One

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